The Wellness CompanyReviews of twc.health

Their overpriced supplement for hair loss gave me extreme Diarrhea and they offer no refunds which is not made obvious when purchasing.

wellness co the worst customer service I have ever experienced

Ordered product beginning of Oct 2025. Went into my account 10/28/25 to cancel the next order, for Nov 1, along with cancellation of the product. Dec 1 received an email they are getting my order ready to ship. Called them and they said I cancelled my “membership, not my subscription”. I didn’t have a membership and explained that. When I asked what was this supposed “membership” I cancelled was for, they said it was for discounts on the products. Complete unethical business practice since their memberships are $99 and up, which was never something i purchased. Furthermore why would I cancel a discount membership and still order product! I’m disgusted and have fought this for months between Mastercard and The Wellness Co. & can’t get any support! They never sent the product and I’m out $533.74! DO NOT BUY FROM THE WELLNESS CO. THEY WILL CHARGE YOUR CARD AND NOT SEND THE PRODUCT,

My sick/dying father ordered emergency kits from this company. Being 80 years old did not see or understand the fine print. Paid over $900 for these kits we never received. Called the company for refund customer service said to fill out paperwork in the email. I filled out the email did not feel like my parents understood all what was involved immediately called customer service back and said no, we want a refund. We don’t want a doctors call over the phone. We don’t want any of that. Please cancel and refund this please. She said sure I will escalate this and we will email you tomorrow never received an email. My Father passed away soon after. Credit card statement came in with $900 still on it from this company. No phone calls. No emails. Disputed with credit card company. The wellness company submitted “evidence” basically what made the company look good saying we didn’t follow through. I AM SO SORRY, WHAT? I asked for to to stop everything and wanted a refund. NEVER GOT THE “doctors” phone call, or the customer service email, OR EVE THE PRODUCT!!! THE WELLNESS COMPANY IS THE ONE WHO FAILED TO FOLLOW THROUGH. Here’s the order number TWC1015312

This company states to allow 2 to 3 weeks for delivery after the Dr consultation, it's been nearly 5. I called their customer service number twice. The 1st representative made me feel as though I was a burden to her, the 2nd rep was more cordial. Today I filled a dispute with my bank and coincidentally I received an email from TWC stating that my order was shipped. After spending $500.00 on a product, I would expect prompt delivery and better customer service, even an email saying we haven't forgot about you would go a long way.

MOST PATHETIC COMPANY! Placed my order for a cream on April 15th. For more than 2 months now I've been asking them to get a refund since they're not shipping my order.... every time they refuse... well now it's been more than 2 months and I've had enough...

I ordered the home safety kit 4 months ago . I was charged. I cannot get a direct phone number or an email that doesn't change daily and can I get an answer. This is a total scam. Now I'm having to go to my Banks to try to figure out if I can do a chargeback from 4 months ago. This is absolutely a travesty. Especially with Dr Drew on the front of these commercials!

I ordered a travel kit in the middle off May for a trip leaving on the 22 of June. Inspite of calling in to their customer service four days before my trip and nothing has arrived. I've been given a bunch of excuses about excessive demand, but if you can't fill an order in a month and take my money immediately, you suck! These people might make a good product ,but their service is terrible. forget the TV ads put some money in service