The Wellness CompanyReviews of twc.health

Response from The Wellness CompanyJul 21, 2026

We’re sorry to hear about your experience and understand your concerns regarding your review submission and product feedback. We appreciate you taking the time to share your thoughts, as customer feedback is important in helping us improve. We value transparency and strive to provide a platform where customers can share their experiences, both positive and constructive. Reviews may be subject to standard moderation guidelines to ensure they meet platform requirements, but we take concerns about review visibility seriously and would be happy to look into this further. We’re also sorry to hear that the product did not meet your expectations. We understand that every customer’s experience can vary, and we appreciate you sharing your feedback regarding the product’s effectiveness and value. We would welcome the opportunity to review your concerns in more detail and better understand what happened. Thank you for bringing this to our attention. Best Regards, TWC Team

Response from The Wellness CompanyJul 21, 2026

We’re sorry to hear about your experience and understand your concerns regarding the medications included in your Travel Emergency Kit, especially when preparing for an international trip. We appreciate you sharing your feedback and the opportunity to provide clarification. We’d like to clarify that the medications included in our Travel Emergency Kit were in the process of transitioning as we recently updated the medications provided in the kit. During this transition period, the contents of the kit may have varied depending on when the order was placed and processed. We understand how important it is to have confidence in the items included in your kit, and we apologize for any confusion this may have caused. We are continuously working to ensure our product information is clear and up to date for our customers. Best Regards, TWC Team

Response from The Wellness CompanyJul 21, 2026

We’re sorry to hear about your experience and understand your concerns regarding the unexpected additional shipments and the impact this has had. We appreciate you sharing your feedback, as it helps us identify areas where we can improve our customer experience. We’d like to clarify that, before adding a product to the cart and again before completing checkout, customers are provided with the option to select either a one-time purchase or a subscription. We aim to make these choices clear so customers can select the option that best fits their needs. Thank you for bringing this matter to our attention. Best Regards, TWC Team

Response from The Wellness CompanyJul 21, 2026

We’re sorry to hear about your experience and understand your concern regarding an unexpected membership renewal charge. We appreciate you taking the time to share your feedback, and we’d like to provide some clarification. Please be assured that your membership renewal has already been canceled, and there will be no further renewal charges moving forward. We also send email notifications 3 days before a scheduled order or membership renewal is processed to help keep our customers informed and allow time to make any necessary changes. We understand your concerns regarding your account and payment details, and we’re happy to assist with any questions or requests you may have. Thank you. Best Regards, TWC Team

Response from The Wellness CompanyJul 21, 2026

Thank you for reaching out to us. We'd be happy to look into this matter for you. I've sent you a request for your order information so we can assist you further. Thank you. Best Regards, TWC Team

Response from The Wellness CompanyJul 21, 2026

We’re sorry to hear about your experience and appreciate you sharing your feedback. We understand how concerning it can be to receive an order you weren’t expecting and want to clarify how our ordering options work. When you first placed your order, you had the option to choose between a one-time purchase or a subscription order. Our subscription option includes a 10% discount, and subscriptions can be canceled at any time before the next order is processed and charged. We’re sorry for any confusion or inconvenience this may have caused. We’d be happy to review your account details and help address any remaining concerns. Please reach out to our customer support team so we can assist you further. Best Regards, TWC Team

Response from The Wellness CompanyJul 21, 2026

Thank you for reaching out to us. We're sorry for any inconvenience this may have caused. We understand how disappointing it is to wait much longer than expected for an order, especially after you've already been charged. We also want to acknowledge the recent order delays on our end and appreciate your patience while we've worked through them. I can see that your order has since been delivered, and we hope everything arrived as expected. If you have any additional questions or need further assistance, please don't hesitate to reach out to our team. We're always happy to help. Best Regards, TWC Team