The Wellness CompanyReviews of twc.health

I placed an order with them today. Within 5 minutes of the order, I emailed them notifying them that I made a mistake because my wife told me that I still had some of the medication they prescribed for me at our house. I never filled out their form that is needed to fulfill an order. Despite this, they still decided to charge me a fee of $50 for cancelling an order. They claim this is their policy, but I never saw that policy listed. I'm not sure that entering a cancellation in their system really costs them $50. Regardless, I let them know I will never order from them again. I will order from All Family Pharmacy in the future.

I placed an order on 25 Nov 2024 for the Spike Support formula. They shipped to my address beginning on 26 Nov 2024. On 02 Dec 2024, it arrived at my local post office and was supposedly out for delivery. It was not delivered that day and at the time, tracking said that it would be delivered the next business day; however, it was not. I called my local post office who looked for it and, upon not being able to find it, suggested I wait before putting in an official USPS search request. On 10 Dec 2024, I put in a search request through the USPS. All search requests through USPS run for 90 days. At the end of 90 days, I sent TWC's customer service the proof of my $68 purchase, the proof of shipment, USPS tracking saying not delivered, and the USPS expired search request notice stating the shipment was lost. I was originally told by the first customer service agent who responded to my email that they would be happy to replace and could I verify my address. I was appreciative and promptly responded to the email with my address. I was then told by another customer service agent who replied that the 30-day window for "complaints" had passed and that they were unable to issue a return or send a replacement. "For any future purchases, if you notice that the tracking has not been updated within 15 business days, please do not hesitate to contact us. We will immediately issue a refund or send a replacement to ensure you are taken care of." I was trying to do my due diligence before they simply shipped an extra product. There will not be a future purchase. Other companies offer the same products for less, and I prefer to do business with companies who value a customer being thorough and aim to provide a good customer experience.

I ordered the wellness kit and cancelled it the same day. I did receive a refund except for $50.00 even though I cancelled it the same day.

I ordered a supplement. Never received it. I was told by customer service it was delivered. Wasn't delivered to me. Refused to refund. I have ordered emergency kits and had no problem until now. Will never order anything again. No concern for their customers. Do not use them! There are other places that care about customers. I don't have money to throw away. Very poor. Finally, the supplement was replaced. I will never use this company again.

DON'T RECOMMEND IT IS FAR TOO EXPENSIVE & I WON'T BUY My review will stand. It's plain and simple to understand my review. Too expensive

Been 3 weeks never received. Customer service said would escalate, never heard back. DO NOT USE THEM

On February 8, 2025, I ordered an emergency kit and two bottles of supplements. I received the emergency kit without any issues, but the supplements never arrived. The USPS tracking information indicates that a shipping label was created, but the package was never sent. After several frustrating email exchanges with customer support, I contacted USPS directly. They confirmed that they never received the package. The USPS tracking site states: "A shipping label has been prepared for your item. A delivery date will be provided when USPS receives the package; contact the shipper or shipping partner with any inquiries." I reached out to The Wellness Company’s support team again, and their response was: "If you are unable to resolve the issue directly with USPS, please feel free to dispute the charge with your credit card provider." However, the issue is not with USPS—the company never shipped the product. Instead of taking responsibility, they are shifting the burden onto me. This feels like a scam, where they partially fulfill an order while leaving the rest undelivered, despite full payment. All I am asking for is either the missing product or a refund, but they are refusing to do either.

Wish I could give zero stars. They are such a scam. I ordered two wellness kits. A few hours later I decided to cancel. They ignored me. I called and they told me my order was canceled. Later that day, I get texts and emails saying they are shipping my kits. Outrageous. I have called my bank and disputed the charges. SCAM SCAM SCAM