I ordered their Melt product on May 26, 2025 and have not received it. Tried calling but you can't actually speak to someone, so as per the message I sent an email on May 31st AND STILL NO RESPONSE!!! WHAT IS WRONG WITH THIS COMPANY? I WOULD APPRECIATE A RESPONSE.
Response from The Wellness CompanyJun 9, 2025
We hope this message finds you well, and thank you for reaching out about your recent order with The Wellness Company.
I can see that one of our customer service team members has already been in touch with you about this matter, and I wanted to provide you with a helpful update on your order status.
Your Melt order is currently being processed! As mentioned on our website, Melt orders typically take 2-3 weeks to process. This product has been incredibly popular lately, and due to the high volume of orders we've received, processing is taking just a little bit longer than usual to ensure we maintain our quality standards for everyone.
We sincerely apologize for this slight delay and truly appreciate your patience with us. The great news is that once your order is ready to ship, you'll receive tracking information via both email and text message so you can follow its progress.
If you have any questions or concerns in the meantime, please don't hesitate to reach out to our customer support team. We're always here to help and would be happy to assist you further.
Thank you again for your understanding and for being part of The Wellness Company family!
Best Regards,
TWC Team
CD
Carol D.
Not what I expected from my 3 month supply
Update: The Wellness Company has reached out, I can now book an appt for a fee they claim will be refunded when I do this and that. My credit card is full and I need 6 months to pay for the extra 69 capsules that I am left with. So that's where I am, I pay and expect a refund from company members that already contradicted each other. I also notice the topic of overselling product to a degree that I am currently left with 69 capsules is not being addressed. Apparently, after I pay, they want my assigned medical provider to explain it to me which he already said it's extra capsules, just in case, down the road..., how far down the road? I haven't been told. Nonetheless, overselling product to this degree is wrong, and so is this proposal requiring me to charge more money, on the prospect of a refund, just to get a couple answers.
I'd like to know if this is happening to other people, purchasing, in good faith, a 3 month 90 capsule supply to only be prescribed a 21 capsule treatment., and with no other instructions of any kind for further use... down the road? Am I the only one that thinks this is wrong?
I paid well over $500.00 for the Ivermectin/Mebendazole parasite treatment. It is sold as a 3 month supply, 90 capsules, which insinuates that people need this supply to adequately treat parasites. The truth is NO, instead, I am prescribed a 21 capsule/day treatment that is NOT to be repeated, leaving me with a whopping 69 capsule surplus. WHY? When I asked about this excessive surplus with a 6 month dispose by date, I was told "the extra is for, in case you get re-infected with another parasite down the road". Even if I did, I would still only need 21 capsules again, right? When people like me, at 120 lbs., don't need 90 capsules to treat, it's wrong not to offer them a smaller amount, like 45 capsules, they would still have enough to re-treat down the road, but of course, that would hurt profits, wouldn't it?. There's no justifying the unnecessary expense or the overselling of product, it's just plain wrong.
Also, I was told through email by customer support that I was entitled to a complimentary appointment with my assigned provider to get questions answered, for example, if needed, how long should I safely wait between treatments? But now, today, another customer service rep says she never heard of complimentary appts. Their customer service team members contradict each other. They only direct me to book an appt. at $74.99, to ask basic questions about the medication they sold me.
Sadly, I spent a lot of money for a lot of surplus capsules. And even if I did need more than 45 capsules, I could re-order and get fresh medication, down the road. I'm disappointed, I had much higher hopes for this company.
Response from The Wellness CompanyJun 5, 2025
We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC).
I understand there may have been some confusion about scheduling your follow-up appointment. To help clarify the process:
Please use the registration link we provided in our previous emails to give guidance as to how to schedule your appointment with your provider
Once your appointment is scheduled, contact our customer support team and we'll process your refund for your follow up appointment
If you're having trouble locating our previous emails or accessing the scheduling link, please let us know and we'll resend that information right away.
Additionally, since your order contains prescription-based products, the dosages have been specifically determined by your healthcare provider. We encourage you to discuss any questions about dosages or other concerns directly with your provider during your follow-up appointment, as they'll be best positioned to address your individual needs and make any necessary adjustments.
Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.
GE
Geoffrey
Terrible customer support. Product never came. Refuse to refund my money.
I ordered something from them. They sent me a shipping notice. The shipping company claims to have never received the product from TWC. I called and emailed TWC customer support and they were non-responsive and useless. They refused to refund my money, and I've never received my product. I recommend not doing business with TWC.health.
Response from The Wellness CompanyJun 2, 2025
Thank you for contacting The Wellness Company regarding your recent order.
We sincerely apologize for the delay with your shipment. Our tracking records indicate that the carrier currently has possession of your package, but we understand your concern about the extended delivery time.
Investigation Process:
Our team has opened an investigation with the carrier to determine the cause of this delay and work toward a swift resolution.
Next Steps:
We'll keep you updated on the progress of our investigation and notify you as soon as we have more information about your shipment's status.
Thank you for your patience as we work diligently to get your order delivered to you.
Best regards,
TWC Team
JF
Jodi F.
Lack of customer support
Ordered recharge on the 8th says it will ship on 13th, called on 19th never got through, emailed at twc support and sent message on instagram of why it still wasn’t showing shipped. Now it’s the 23rd so I called my bank to cancel the transaction. So disappointed with thier customer service and lack of response.
Response from The Wellness CompanyMay 28, 2025
Thank you for contacting us regarding your recent order from The Wellness Company.
We want to clarify that your Recharge order is currently being prepared for shipment and will be dispatched soon. You will receive OnTrac tracking information once your package is in transit.
We apologize for any confusion about your order status and appreciate your patience. Should you have any additional questions or concerns, please feel free to contact our customer support team—we're here to help.
Best Regards,
TWC Team
EP
Eugene P.
They did not respond as they said they…
They did not respond as they said they would. I specifically ordered a one month supply of the Ultimate Spike Detox. Complained by there email. no response. finally got a hold of them by phone and said I clicked on subscription. Which I know I did not. Unopened they said they have a no return policy. Will never order from them again. Eugene Porter
Response from The Wellness CompanyMay 19, 2025
We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC).
As previously communicated through email We understand your inquiry regarding returning merchandise. However, for the safety and security of our customers, we are unable to accept returns of consumable goods and medications. This policy ensures the integrity and quality of our products and protects the health of all our customers.
Our Refund Policy states that " if you purchased a supplement or any other physical product through The Wellness Company, all sales are final. We are unable to accept returns for these items."
Here is a link to our refund policy Refund policy: https://www.twc.health/policies/refund-policy
You may find this policy located under the section labeled Product Refunds and Returns
If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team. We are more than happy to assist you and provide any information you may need about our products and policies . Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.
Best Regards,
TWC Team
TA
Tammy
Scam Company
I ordered the Ivermectin and Mebendazole for over $500 and it arrived with no instructions. When I messaged the company, they told me to book an apt with their doctor. Are you kidding me? They want more of my money. This place is a scam. Buyer beware.
Response from The Wellness CompanyMay 13, 2025
Thank you for sharing your feedback and allowing us to provide some clarity on this matter.
I'm pleased to inform you that your order of Ivermectin and Mebendazole includes instructions on the box that it arrived in and a complimentary provider consultation. This consultation is designed to ensure you receive appropriate follow-up care and addresses any questions you might have about your medications.
Our healthcare providers are committed to supporting your wellness journey and ensuring you receive optimal care. This included consultation is part of our dedication to comprehensive healthcare services.
If you have any additional questions or concerns about your order or the consultation process, please don't hesitate to contact our Customer Support team. They are available to assist you and provide any information you may need.
Thank you for your understanding.
Best Regards,
TWC Team
SW
suzanne W.
I ordered the Medical Emergency Kit.
I ordered the Medical Emergency Kit.
When I received it I noted that 6 of the medications sent are expiring in less than 1 year. One is expiring in 5 months!!!
I cannot return it per their policy.
I would recommend anyone not to buy this product.
What a waste of money!
I contacted the customer support as the reply requested. 2 weeks later.... no reply!!!
Response from The Wellness CompanyMay 13, 2025
Thank you for reaching out to The Wellness Company (TWC) regarding medication expiration dates. We appreciate your feedback and the opportunity to provide clarification about your recent order.
Regarding your question about medication expiration date, most medications, including antibiotics, typically maintain their effectiveness for 1-2 years when properly stored. Optimal storage conditions—generally in air-tight containers kept in cool, dry places—are essential for preserving medication quality, though specific requirements may vary by product. Your healthcare provider can offer personalized guidance for your particular medications.
For detailed information about the FDA's Shelf-Life Extension Program, I encourage you to reference the comprehensive Guidebook included with your kit, which addresses this topic specifically.
We would be delighted to delve deeper into this matter for you. Please contact our customer support team for assistance. We are always here to help and answer any questions you may have.
Thank you for your understanding.
Best Regards,
TWC Team
TH
TheEzyy8
Buyer beware!
Buyer beware!, I placed my order over a month ago I have called and none of my calls went through. I was always told that I would need to send an email to them then someone will get back to me, but since I’ve already sent several emails, and none of them have been answered yet I don’t believe them on this answer machine recorder that they use every time I call I get the same message. Send us an email. We’re too busy. We have too many people calling at this time. I don’t know what else to do but go back to my bank and ask my bank to give me my money back these people are deceptive, and in my opinion they don’t know what they’re doing. You would think that a company that gets on television and run national campaigns of marketing through media that they would at least have their act together enough to fill orders in a timely manner. Also have a customer support department that will respond to phone calls and emails which over the last month Mary one of those have been answered to Therefore I am canceling my order. I will go to my bank and ask for a full refund and notify my bank that these people are unscrupulous and their business practices.
Response from The Wellness CompanyMay 23, 2025
Thank you for taking the time to provide your feedback. Your input is valuable to us, and we are committed to properly addressing your concerns.
To ensure we can thoroughly investigate this matter, could you please provide the requested information when you have a moment? I'm unable to proceed with a comprehensive review until I can locate your account details.
Your cooperation in providing this information will help us investigate your concerns promptly and effectively.
Thank you for your patience as we work to address this matter.
Best Regards,
TWC Team
