The Wellness CompanyReviews of twc.health

Response from The Wellness CompanyJun 23, 2025

We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC). As mentioned in our refund policy "The shelf life of compounded medications like Ivermectin is typically 6 months due to USP 795 regulations. Expiration dates are assigned based on stability studies, not the actual expiration date. Proper storage in a cool, dry, and airtight environment can help optimize shelf life. Always consult your healthcare provider for specific storage recommendations." Here is a link to our refund policy Refund policy – https://www.twc.health/policies/refund-policy We genuinely value you and are sorry for any misunderstanding regarding our refund policy. If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team. We are more than happy to assist you and provide any information you may need about our products and policies. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.

Response from The Wellness CompanyJul 3, 2025

We hope this message finds you well. We sincerely regret that your experience did not meet your expectations. We value your feedback and would be happy to investigate this matter further. When you have a moment, could you please reach out to our support team at [email protected] so we can better understand your concerns and work toward a resolution? Thank you for bringing this to our attention, and we look forward to hearing from you soon

Response from The Wellness CompanyJul 3, 2025

Thank you for taking the time to share your feedback with us. We understand your concerns and would like the opportunity to address them directly. Please contact our support team at [email protected] at your earliest convenience so we can review your experience and explore how we can better assist you. We appreciate your patience as we work to resolve this matter

Response from The Wellness CompanyJun 30, 2025

We hope this message finds you well. We sincerely appreciate the opportunity to address your concerns and provide clarity regarding your recent experience with The Wellness Company (TWC). We are sorry that your experience did not meet your expectations, and we want to address any concerns you may have about our services. At TWC, we are HIPAA-certified and place the highest priority on securely managing our patients' confidential health information. Our team of physicians are all licensed and board-certified professionals, and we want to assure you that your information is safe and well-protected. We would welcome the opportunity to speak with you directly about your specific concerns. When you have a moment, please reach out to our customer support team so we may properly address this matter. You can contact us by calling 1 (800) 758-1584 or by emailing us at [email protected]. Thank you for your understanding and for giving us the chance to make this right. Best Regards, TWC Team

Response from The Wellness CompanyJun 26, 2025

We hope this message finds you well. We sincerely appreciate the opportunity to provide clarification regarding your most recent order from The Wellness Company (TWC). I truly apologize for the frustration and confusion you've experienced regarding your order. We've reviewed your account and can confirm that your Mega Multivitamin Gummy subscription was cancelled on March 27th. However, the orders you placed on January 7th, February 6th, and March 8th were still active and in backorder status at the time of cancellation. That's why you received the gummies once they became available again. Transparency is important to us, which is why we emailed all of our customers regarding the Mega Multivitamin backlog when it initially occurred. We sincerely apologize for any confusion or frustration this may have caused. Unfortunately, due to our product handling and safety policies, we're unable to accept returns or issue refunds for supplements once they have been shipped. If you have any other questions or concerns, please don't hesitate to reach out to our customer service team Best Regards, TWC Team

Response from The Wellness CompanyJul 3, 2025

We appreciate you bringing your concerns to our attention. Customer feedback helps us identify areas where we can improve our service. Please contact our support team at [email protected] when you have a moment, and we will be happy to review your experience and discuss how we can better meet your needs. Thank you for your time, and we hope to hear from you soon TWC Team

Response from The Wellness CompanyJul 3, 2025

We hope this message finds you well. We sincerely regret that your experience did not meet your expectations. We value your feedback and would be happy to investigate this matter further. When you have a moment, could you please reach out to our support team at [email protected] so we can better understand your concerns and work toward a resolution? Thank you for bringing this to our attention, and we look forward to hearing from you soon. Best Regards, TWC Team

Response from The Wellness CompanyJun 23, 2025

We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC). I am happy to share that you order was delivered on 6/16 via FedEx to your front door.  If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team.  Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.