The Wellness CompanyReviews of twc.health

I only give them 1 star because 0 stars isn't an option. I tried to cancel an order within minutes of making it and 14 hours later the order was shipped out and I was told "all sales final". This is after the discount code that took me there vanished.

I ordered the spike protein pills; they never came. I emailed them three times and called. No one answered the phone and no one responded to my email. The company is terrible with customer service!! Don’t waste your time or money.

As RN trauma surgery for 44 years, I think this is pathetic scam! All those pills you can have in urgent care or PCP and covered by insurance. And how about any allergies to those medications??? Oh and did somebody Google those Dr.? do it. And when I did try to call that customer # (7x) to ask some questions.....nobody unsewered!

their customer support is a joke. we signed up for auto pymnt and shipping. They took the money but no product ever delivered. have been trying to get package tracked, no luck, their delivery company " ONTRAC" says they do not have or know of our product. even tho they have said it was on the way, expected delivery on 7/12, then delivery on 7/21, niether of which has happened. just referred me back to TWC. no co operation, and lies. they told me for almost 2 weeks now they were working on it. wed. 7/23 they told me they would expedite my concern and get back with me in 2-3 hours. its now friday 7/25, no contact! so , I call them friday morning 7/25. and after a very frustrating conversation, I am told that I have to wait till my case is assigned to a agent. lies lies and more lies. customer service and this company are the worst ill run company I have ever had to deal with. stay away from this company, get your product elsewhere

The Wellness Company AKA Melaleuca. If you have been scammed by them, don't worry. There will be justice and they WILL NOT last. Their slogan should be: We will ALWAYS sacrifice the quality of our services, products, or education and we will maintain affordability". On 6/19/25, I INITIATED an order with The Wellness Company. I was informed that the order would NOT be processed unless/until I COMPLETED a CONSULTATION WITH THEIR PHYSICIAN. I never had that consultation. After several hours, I was not contacted by their physician. On the morning of 6/20/25 (less than 24hrs), I still did not receive any communication. However, during this brief period, my personal physician advised me against using this product. I made SEVERAL ATTEMPTS to contact The Wellness Company via phone regarding the consultation but no one ever answers. I then emailed The Wellness Company @ 11:01am and informed them that my doctor advised against the product and I requested the order be canceled. Up to this point, the physician still had not contacted me for the required consultation. Miraculously, AFTER I sent the email requesting the cancellation, a physician (Dr. Jerry Cattelane) then contacted me via email @ 2:58pm. To this day, no one at The Wellness Company knows if I meet the criteria to take this prescription. I responded to Dr. Cattelane's email @ 5:45pm informing him that I had requested the order be canceled. No response. On 7/3/25 I received 2 emails from a Wellness Company representative (Josue), in which he states that the reason they did not cancel the order is because "...the medical intake form associated with your order has already been prescribed by one of our providers on June 19."...and "Our providers MAY OR MAY NOT reach out to you, this all depends on weather (sp) they need you to verify any medical information. When your order was prescribed there was no need to reach out to you." To this day, I have not had ANY CONSULTATION with ANY DOCTOR at The Wellness Company as was EXPRESSLY INDICATED at the beginning of this process. As such, I have filed this complaint with the BBB and will follow up with reviews on Google Reviews and other social media platforms in the hopes that future customers will know how The Wellness Company conducts business.

Offer international shipping. 1st order paid in full. Their carrier lost the goods. Full refund with repeat order. Lost again by Their carrier REFUND DENIED. Robot informed me to contact their carrier. I only had tracking no. That was now non existence , order had been delivered. NOT TO ME!!!!

Anything from The Wellness Company is a scam...Bought Medical Emergency Kit against my own rukes...The Brought in a sne like Dr Drew to give you false sense of trust. obviously Dr Drew a scumbag also This kit expires in jess tge 12 months...Its no where worth the bullshit they tell you non TV...Fox Networks using Ads from very corrupt and questionable companies.. Stay away from This company

They decided I was allergic or sensitive to an antibiotic included in the box. Without discussion they pulled it. I am not allergic to this item. I asked for a substitution or partial refund . Too bad so buyer beware. Poor customer service to say the least. Won’t ever make that mistake and buy from them again.