The Wellness CompanyReviews of twc.health

I was so excited to have found a company that offered trust worthy products and where I could get great supplements. So imagine my disappointment when I ordered and they never sent me the completed order. When I reached out they said we needed more medical info and I provided it. Then the online Doctor approved my order and let me know he approved it to be sent out. They want you to track your items through the app, “shop” so I downloaded the app so I could keep an eye out for my order. I realized that after two weeks I only received 1 of the 2 items so I called the company to see what was happening they assured me they had sent it and that sometimes it takes up to 2 weeks, then they told me it was sure to be here soon. I called again after another week went by and again I was told it was on the way .Another week went by and nothing. So, I called again they told me that the product had been discontinued but that I could not ask for A refund until I gave them the full time limit in order for them to ship it which apparently is a month. So today was the month and I looked at my Shop app and it was never sent, I call The company today fed up with the lies and delays I just want my Money back. Once I get some one on the line they put me on hold twice To see what could Be done about it. Finally the guy, (who by the way is not from the US) tells me that he is sorry and the company will give me my money back because the product i ordered a month ago is no longer available. Wonder what would have happened if I didn’t call them ??? I found this company to be dishonest as two of my calls I was told the product had shipped but they could never give me a tracking number ever even though they said we will email it and it was never emailed. By the 3rd time I called They told me the truth that it had never been shipped and that they were obligated to give me a full Refund until I waited the entire time they had to mail it to me. That is not honest or good business practices.

THE ABSOLUTE WORST CUSTOMER SERVICE had no problem with the initial wellness kit order but when trying to order replenishment turned out to be a nightmare. No idea where their customer service is located but they have absolutely no grasp of what "customer service" means. I ordered the max 3 scrip replenish and received 2 scrips out of 3. was told I didn't order 3 when in fact i did. reordered and was told they don't have an order BUT THEY CHARGED MY CARD. then credited card once i inquired. then they tell me it wasn't filled because i according to the medical professional that reviewed my request...I have an allergy to the meds according to my record which is a lie. i dont have an allergy to the antibiotic i ordered, never indicated i did and have taken it multiple times in past AND BEST OF ALL, if I did have an allergy to it then why did they include it in the original kit???? GREAT PRODUCT, BUT WILL NEVER ORDER FROM THEM AGAIN DUE TO THE POOR RECORD KEEPING, POOR CUSTOMER SERVICE AND RUN-AROUND. wonder if they even pay attention to reviews. Order your product from AllFamilyPharmacy.com I responded to your request for more information and never heard anything back. More great customer service.

The customer service was a nightmare. The Doctor was GREAT. I ordered ivermectin cream, they charged me. After a few weeks, I didn't realize I needed to talk to a Dr before they shipped it as there was zero communication on that, no email, no text until I received a random text stating that because I didn't keep the tele appointment they were cancelling my perscription. I immediately clicked on the link and was connected to the Dr but TWC had already cancelled it and there was nothing the Dr could do. He suggested that I call them to have them reopen the order for him to follow through. Which I did, but it took five phone calls to the company to get them to successfully fulfill the order. Five phone calls of , barely understandable agents, or disconnections, or being told one thing when it was another, to "lines too busy, try again later". It took a lot of my time and aggravation. Not a something you want to worry about when you are talking about your health. It is my understanding the company is so busy and implementing new systems, but that is no excuse. If the Dr hadn't been so patient and I had not been so persistent with the company itself, I would have lost $300. Once the order goes through, they don't refund apparently. I thought this was a reputable company. I will need to find a new one moving forward.

I purchased Recharge a few months ago and my Dr just put me on Crestor. I called Wellness Company to see if there were any complications taking the two of them together. Their response was you will need to talk to a medical person at our company. So $74 later I spoke with such person. Moral of the story they get you coming and going with more expense when they should allow a conversation with a Dr. for free. Nope you get someone that isn’t even a board certified Dr.or they refer you back to your own Dr.. I am very disappointed to say the least and will not be doing business with them anymore.

I tried their DROP weight loss supplement, thinking that because the company was associated with Dr. McCulloch, it was reputable. I took the supplement as directed with a low calorie diet andfive day a week exercise, hoping to lose my post menopause 10-15 pounds. I’m afraid of the injectables side effects so this seemed like an expensive but worthwhile alternative. Total scam. I took it for four months as directed and never lost a single pound. They claim it used Retatrutide, but that is not even an approved GLP 1 drug, so God only knows what’s really in this product. The other reviews have to be fake. I posted one on their site and they never show it. I am so disappointed.

Having 100% respect for Dr. McCullough, is the reason I decided to do business with TWC. However, as others have said, if he knew of their actual business practices, we seriously wonder how much he would be involved with them. The first product I purchased was extremely expensive toothpaste (over $100) that was to restore my aging gums and enamel on my teeth. Having osteoarthritis, the dispenser is very difficult to use. Presumably, they care more about sexy packaging than something actually workable and less sexy like an easier to use "tube" of toothpaste. Still, I've been hopeful about this product and have ordered a second one. I also showed it to my periodontist who was going to order it too. (In the meantime, I contacted TWC about the dispensing problem and asked them to consider making it easier to use for seniors like me. They were very nice and appreciated my suggestions.) I also told them that it would be helpful to offer at least a 30-day guarantee as most of the places where I buy supplements do. As anyone who uses natural medicine knows, every product does not work for everyone and we often end up with a cupboard full of costly stuff that does not work. I told them this would also indicate that they stand behind the quality of their product. (After my next experience, and reading other reviews here, I now understand why they don't do this.) My next purchase was their "appetite" pill. This costly product has been a HUGE disappointment. I showed it to my dr. before purchase and he thought the ingredients were okay BUT it DOES NOTHING TO CURB appetite or help lose weight. On the contrary, I have gained weight in the 2 weeks I've used this, and my appetite is ravenous. This product is a complete waste of money. I've noticed that all of their products are VERY EXPENSIVE. Once I get my next toothpaste and see if my periodontist can see any improvement will decide if I continue to purchase this product from TWC. As it stands, I will NOT waste any more money on any of their other products, particularly since they are costly and offer no guarantee.

I was looking to add Urolithin A and Methylene Blue to my regimen, so I was excited to find Recharge, which included both—even though it contained magnesium stearate. Thankfully, I double-checked before reordering the next month. The formula had completely changed: Urolithin A was gone, replaced with NAD and PQQ. If you’re going to overhaul the ingredients like that, especially when you offer other products with Methylene Blue, change the name. Sure, those are good ingredients, just not what I wanted. It felt deceptive. I won’t be ordering from them again.

First of all answer the phone. Disconnects after ringing. Great idea bad customer service. I keep getting messages to complete on line health intake but message says it already complete.