The Wellness CompanyReviews of twc.health

I purchased Tirzepatide Pill from The Wellness Company. I reached out to Teledoc expressing my concern that the pill did not work on day eight. I explained I did not have any side effects; however, I had lost zero weight. The response from the provider was this: Very common complaint, ma'am. You can complete this dose and then elevate to the 10 mg tab and try that. My response was this: Good morning, Dr. Smith. When you say this is a very common complaint, are you hearing others state this doesn't work at this low of a dose or with the entire medication, even if I increase to a 10 mg tab? Dr. Smith's reply: I hear it both ways, ma'am. It's just not that strong a formula. For those for whom neither works, I recommend they abandon the TWC oral and go back to injectable with their PCN. I reached out to customer service (very difficult to find a live person). The Wellness Company uses AI, which is beyond frustrating! An individual by the name of Monica (I assume it is a human, not AI) finally replied, offering a discount on my next order. Monica's response: Hi Annett, Thank you for reaching out to The Wellness Company! We completely understand that sometimes things change, and we want to make sure you’re getting exactly what you need from your subscription for the product Tirzepatide. Before we proceed with the cancellation, we’d love to explore a few options that might work better for you — such as rescheduling deliveries, adjusting products, or even applying a 10% discount to your active subscription. In addition, based on your account history, we can offer a store credit in the form of a gift card if you would like to continue with your subscription. The total amount available for you would be $25. This gift card can be used toward a future purchase. If you would like to proceed with this option, please confirm, and we will issue the gift card and send it to you via email. Once applied, it will be automatically reflected on your next order. We can also support other changes, such as rescheduling deliveries, adjusting products, or pausing orders if needed. Please let us know how you would like to move forward. Be well, Monica | The Wellness Company My response: Good morning, Monica, I am unsure if you read my email correspondence because I clearly stated that the pill does not work, and to be out $300 for what behaves like a placebo is beyond frustrating. The Wellness Companies' own Telemed doctor stated that neither the 6 mg nor the 10 mg works, as it is too low a dose, and he has received complaints from others stating the same. It is all in writing below for your reference. Your email below states that you are adjusting the product. What does that mean? Wait until the next order, and it will be 10 mg? I do not want to waste additional money for something that is not working. I am sure you can understand my frustration and concerns. Do not waste $300 (the first month they take $50 off). I truly believe I paid for a sugar pill. Today is day twenty-one, and still no weight loss. The Wellness Company stated on 7/21/2026 the following as a response to my review: We have requested your information so we can conduct further investigation and escalate your case to the appropriate team for review. The Wellness Company has not contacted me to resolve this, regardless of what they wrote below. Don't waste your money. I am beyond disappointed in this company, as I truly believed Dr. Peter McCullough, MD, MPH, truly cared and provided the best medication; however, this is not the case. I was sent a placebo pill for $300.

BEWARE OF Regenerate Peptide!!!! I ordered Regenerate Peptides late one evening. Later the evening I discovered the product is in a liquid form. All peptides must be shipped in a dry form due to degreredation of extreme weather (i.e. no temperatures exposures greater than 86 degrees Fahrenheit. Currently the lows in Midwest (where i live) are mid 80s and highs upper 95 and above. The semi trailers can reach way over 115 degrees F during the summer. I canceled the order immediately that evening and called TWC support. They stated it already shipped (b.s.) and order can't be canceled and no refunds. THC support which is a foreign call center that the pharmaceutical company they use state its stable in extreme heat. However, they also stated that the product must be stored in a cool place immediately but not necessarily on their delivery trucks. They don't ship the material with ice packs either. I asked for the pharmaceutical companies physical study of the product that deems it stable and safe to use. They denied the request and stated its confidential information and can't be shared. By law the pharmaceutical companies must provide written documents pertaining to safety of product if requested. Overall I question this companies integrity. Look at all the negative reviews and not one explanation from the company tells me they don't care nor dispute the complaints I know i just lost $300 from this purchase but I hope my message gets out so others wont make the same mistake. REPLY TO YOUR REPLY!!! Lie #1 I I canceled my order 10 mins after purchase when I noticed it was shipped in liquid form non refrigerated. Your AI replied I had a valid concern due to current extreme heat. I called the next morning and stated it couldn't be cancelled because it had already been processed which is a lie. USPS allows cancellation of shipment if product has not been picked up. It was picked up nearly 36 hours after I requested cancellation. LIE #2 Peptides can't be shipped at temps greater than 86 F in liquid form. That's why the entire peptide industry ships product in a freeze dry form. You stated in your own posted reply that its safe to ship in short duration. I don't consider shipping over 3-4 day period in an uninsulated non refrigerated truck that can exceed 130 degrees Fahrenheit. Between Oklahoma and Florida the avg high temperature were 90-100 F plus. Not an ideal environment for liquid peptides. LIE #3. I requested the test data that your liquid peptides can safely be shipped in extreme temperatures. You denied my request stating its proprietary information that can't be shared by the pharmaceutical company. This a lie. Anytime a consumer request safety data information from a pharmaceutical company about they must provide the information. The back and forth I've had with this company is ludicrous, especially after you basically admitted in your own posted reply that your product can only be shipped in short duration in extreme condition and failed to provide documentation that states your product is safe under those extreme conditions. You had ample opportunities to just cancel this order without all this banter but you chose not too due to greed. Ill never do business with your company again and I hope this review reaches lots of people.

Had a subscription for Low Dose Naltrexone that was supposed to be delivered every 30 days. Unable to fulfill it on time which is a problem especially when you are supposed to be stepping up the dosage. I haven’t had the prescription for 2 weeks now and the order is still unfulfilled. Canceled subscription and tried to get a refund, but was informed it had gone to the pharmacy already and it couldn’t be refunded. So now it’s sitting in limbo, I’m out over 100 dollars, and when it does eventually come, what’s the point in taking it when it’s supposed to be a consistent long term medication.

I would give them -5 Stars if I could. Yes they do offer off label meds and they seem to be good. Be very Careful placing any order with them they will sneak a subscription of it in and charge you. I was charged a $50 Cancellation fee for an order i did not place and I called as soon as i caught it within 24 hours. Also i was never notified that they were gonna place the order.

Don't order from this company! TWC has an ongoing ad they air on tv. They advertise a med kit that contains the most common medications needed that one would often need to sit in either an ER or urgent care office to be seen to obtain the medication. It would benefit my family to already have these medications on hand and skip the grueling waiting rooms. My husband and I purchased the kit in April 2026. The money was immediately deducted from my account, and soon I received an additional form to provide allergy and other information required in order to have the pharmacy fill my order. Fast forward a month: we hadn't received our order, I was told that the company was inundated with orders and needed to open additional pharmacies to keep up with demand. Fast forward 2 MONTHS: I called asking for an update. STILL PENDING. This customer service department is awful. When you call, you WILL NOT get immediate answers. All they do is take notes and forward to another department and wait for a response. Immediately my husband and I realized we made a huge mistake ordering from this company. Multiple calls later, I was still told by the same agent that I was not permitted to speak with her supervisor or someone in charge because all they can do is take notes and THEY bring it to the required department. Mind you, the $299 was already taken from our account 2 MONTHS prior. I have detailed e-mails documenting this egregious lack of follow through. Even when asking for a refund as it was clear I was never going to receive my order, I get the following response: Support at TWC Jun 18, 2026, 2:45 PM "Thank you for your response, and I sincerely apologize for the frustration and disappointment this experience has caused. I completely understand your concerns, especially given that you have been waiting for more than two months without receiving your order. I recognize how upsetting it is to have paid for a product and still be waiting for a resolution. Please know that I have already submitted your cancellation and refund request to our Specialized Team for review. At this time, we are still awaiting their determination regarding the request. While I understand that this is not the immediate resolution you were hoping for, I want to assure you that your case remains under active review. I have documented your concerns regarding the length of the delay and your request for a prompt resolution. I am continuing to monitor your case closely and will follow up with the team on your behalf. As soon as I receive a decision regarding your cancellation and refund request, I will contact you immediately with an update. I sincerely appreciate your patience while this review is ongoing and apologize again for the inconvenience this situation has caused." Be well, Janiña | The Wellness Company Although kind, this agent and two others provided me with the same response every time I reached out, with zero progress on how to resolve. It was so bad that my husband was sure this company was not who they say they were and cancelled our credit card. After two long months this company did refund the money, which I was surprised. This company has a lot of work to do to improve customer service and processing. Two months and still no product is super BAD business. I recommend that anyone that considers purchasing this kit realizes that 1) your payment will be taken immediately, but you may not get your order for months (if ever). and 2) if you request a refund and/or to speak with a supervisor, you will not be permitted to and you will be told that they are unable to allow that. **EDIT/UPDATE TO TWC COMPANY RESPONSE BELOW: The review IS updated to reflect the refund in the final paragraph if you had bothered to read the FULL review.

They delivered an empty box. $200+ of product, but an empty box. Seriously?

I tried to cancel my order.. it was in processing and not shipped.. company said that they could not stop order and I could not get a refund..!! So.. order didn't leave.. in processing and they couldn't stop the order and NO REFUND??? Now.. what am I supposed to do with a product I do not need and am out a bunch of money?? Sorry.. buyer beware with this company..

WARNIING! I want to make others aware how this company keeps you hostage, Read their RETURN POLICY AND NEVER SUBCRIBE....I had to learn the hard way. I went with this company because is highly recommended by credible individuals who are on health industry that are trustworthy, however the customer service is out of the US and that is a HUGE red flag...problem, Language barrier to which all they do, is stick to what they are told to do. I cancel my subscription for up coming products in advanced, having email confirmation I was deny of having them hold the shipment to prevent from products going out, for what It should have NOT been generated. Now, regarding products working can not say that they work because I never felt any different, was a waste of my hard earn money.