The Wellness CompanyReviews of twc.health

Well, considering they were right on during COVID, I decided they were a group of doctors who told the truth and so their products could be trusted. I ordered the SpikeProteinDetox and assumed it helped… don’t really know. Then I decided to do the parasite cleanse… expensive, but worth it, hopefully. I had such a difficult experience with the “doctor “ that supposedly you must be contacted by before they will send you the product anyway. I was out of town when he texted me, so he left angry texts and said he was sending it anyway, and not to contact him! Strange behavior from a company man! In signing up for the program, I was switched to a new company to do an intake form… before I knew it they were ready to sell me a contract for their company! I called TWC and they said it was not a requirement! Today, the company has sent an email that is a total betrayal of the very same bravery doctors who fought the governments mandyon COVID. Shame on them… they are now in bed with big pharma…. I will never order products from them, again.

So another dissatisfied customer here, with serious concerns about this "company" that pretends to operate as a professional medical group. I'm not sure who is running the show but if any doctor puts themselves as representative of TWC then you should be ashamed of that representation. I got my order shipped to me in an unsecured mailing box, no tape to seal it, anyone could have opened it in transit. The box inside containing the pills was also unsecured, again no tape on the top, the bottom also had no tape, quad fold and if the top of the box had been taped, it could have been opened from the bottom. All of this could have been marginally acceptable if the pill bottle had been tamper proofed and secured, but it was not. No inner seal, no plastic seal on the outside, just a childproof twist top. You can see where I am going here. Even a box of Advil has a safety seal. I cannot express how negligent this company is, almost criminally so, sending medication with no safety guarantees, and they what, expect you just to take a medicine with no guarantees of safe product, or even if it is the product, bc again, anyone could have tampered with the product at any time during transit. That is a federal safety violation and acts like this should shut TWC doors for good if this is common practice. Now the "customer service" is non responsive, and I am having to dispute the charges with my bank; whereas instead the company could have just lived up to their mistake and made it right by resending a secure product and I could have sent back the first shipment. I would seriously not recommend this company, I would also seriously plead with the doctors and nurses who work here to reconsider how you are practicing healthcare and wellness, bc at this point, this is medical negligence and serious safety violating practices. Still, it's not too late to make this right but based on all the other terrible reviews and experiences from others, I am not expecting much. Response to TWC response - No, your message did not find me well, it finds me frustrated and p***ed off. You offered no clarification, and no resolution. Your quality control team? If you had quality control you would have sent the product correctly, not absurdly haphazardly as you did. You have absolutely no way of knowing if the medication was tampered with, and this was never about damage so wtf are you referencing? The bottle was intact? It was unprotected, and the ""box" you shipped it in was not sealed, taped or secured. If by closed you mean the tab flap was tucked in still does nothing for security, anyone could have opened the box during transit since there was no tape securing the shipping box. Is this a joke, or is it just some panned AI response? I don't think your computer understands that sending a medication via mail unsecured is a state and federal violation, so that answer just furthers your incompetence and negligence. Just bc this is not a container of Tylenol doesn't mean you disregard rules and safeguards meant to protect consumers. If anything, you should be more concerned with safety and make sure transportation of medication is compliant with standards and putting the consumers mind at ease. You provided no clarification and your thank you is insincere, just like your vacuous apology and remedy. I really hope you go out of business soon.

Despite a reply from the Company (below) after my sending MANY emails and filing multiple reviews warning people, they still have not credited my credit card. I had to file a Chargeback with my Credit Card Company.......Run, don't walk from this Company. Trust Pilot writes saying you want to know what this is about....You have received no less than 8 emails from me. After my initial bad review of your company, customer service wrote and told me I could get $100 discount if I kept the order, or they would credit back my credit card. It has not happened. They have not credited my visa. Your company is unethical and intentionally deceptive and has zero customer service. Your response is Totally BOGUS. I received an email of your unscrupulous company stating that they would give me $100 off or refund me. I wrote back saying that I want nothing to do with your company, refund me! That was a week ago and there has been NO REFUND issued for the money you stole and have failed to refund.

I ordered the urgent care kit. They removed the penicillin from it because I am allergic but did not substitute anything for it or provide any sort of credit. I wrote tot hem asking for either one but they said nope! So I pay the same and get less and I am supposed to be ok with that I guess. Needless to say I will not order anything from this company ever again and will make sure no one I know does either.

This is the most untrustworthy company ever. "Customer Service" is non-existent. Your emails, if answered at all, will be answered by Bots. I have at least 10 emails telling them finally to cancel my order because their dosages are NOT TAILORED. They are not tailored by weight, gender, medical history, NOTHING. I never filled out a medical form and they sent me the medications anyway - dangerous dosages again NOT TAILORED TO THE INDIVIDUAL. They don't answer their phones and they don't respond to emails. Now I have to fight with my credit card company.

Disappointing service, actually no service.

am writing to express my extreme dissatisfaction with a recent experience involving The Wellness Company. I ordered medication from The Wellness Company with the explicit written promise (via email) that it would be shipped in a temperature-controlled container. Upon receiving the shipment, I immediately noticed it was not temperature-controlled and promptly emailed The Wellness Company to inquire why. They requested photos of "damaged medicine." This request is unreasonable and demonstrates a lack of understanding regarding medication integrity. While the 105-degree temperature may not have visibly damaged the capsules, it was certainly hot enough to compromise the medicine's efficacy. Despite my repeated inquiries, The Wellness Company consistently refused to confirm whether the medication was safe to use. Their unwillingness to address this critical safety concern is alarming. This experience has severely eroded my trust in in this company RESPONSE to TWC's response: After many emails voicing my concerns, your team never properly addressed them. I ended up not using the medication and wasted over $500. As a result, I will not waste another minute dealing with your boilerplate response.

I spent time completing their questionnaire They sent me ridiculous prescriptions, mostly for sexually transmitted diseases lol!! This was an absolute rip off!!! I emailed the company for a refund. They just sent me their refund policy. Absolute scam!!!! $300 bucks down the drain Now I’m going to charge back the charge on my credit card. All I wanted was basic prescriptions, which one would need to handle basic illnesses. Crazy Danny