first and foremost the DROP product doesn't work.
they didn't honor my $100 coupon. I tried to cancel and they are still billing me and sending product. They don't answer phone. Took me days to connect with them. My opinion!!! I'm done with them.
Response from The Wellness CompanyOct 5, 2025
Thank you for reaching out to The Thank you for reaching out! I'm happy to help clarify this for you.
DROP is a subscription that can be canceled at any time. You're welcome to manage your subscription directly through your account whenever you'd like. If you need any assistance with the cancellation process or have any questions, please don't hesitate to reach out – we're always here to help!
Best Regards,
TWC Team
JJ
Jockey J.
Finally had a response
After 3 weeks twc finally responded back and refunded most of my money they kept 50 dollars for the consultation..I cancelled my order on the advice of my primary care physician and when I spoke to their nurse practitioner I told her to cancel and she left the wellness company and email stating that . I called customer service 5 times and all they did was send emails to customer service . It's been 2 weeks now and no one has gotten back to me. I sent numerous emails myself asking for my refund and still no response I strongly advise anyone considering buying anything from the wellness company DO NOT THEY ARE FRAUDS
Response from The Wellness CompanySep 28, 2025
I hope this message finds you well. Thank you for reaching out to us about your refund.
I understand your concern about the $50 service fee, and I want to explain why we weren't able to remove it from your refund. This fee helps cover the administrative costs involved in processing refunds, and I want to assure you that it doesn't generate profit for our company.
Our refund policy, which includes details about service fees, can be found in the Virtual Health Refunds section on our website. Here's a direct link for your convenience: [Refund policy– The Wellness Company (twc.health)]
I completely understand that policy details can sometimes be overlooked during the purchasing process. While our policies are displayed throughout our website, including near the "Pay Now" button, we recognize that customers may focus primarily on the product information when making their decision.
We truly value you as a customer and want to ensure you feel fully informed about our products and policies. If you have any additional questions or need further clarification about our emergency kits or procedures, please don't hesitate to reach out. Our customer service team is here to help and provide any information you might need.
Thank you for giving us the opportunity to clarify this matter. We appreciate your understanding and your business.
TWC Team
NB
Nunya B.
I ordered the appetite it was…
I ordered the appetite it was expensive and did absolutely nothing. Plus I think its making my hair dry. The package came in the mail all destoyed.
Response from The Wellness CompanySep 28, 2025
Thank you for taking the time to share your feedback with us. I sincerely apologize that your experience with The Wellness Company did not meet your expectations. We take all customer concerns seriously and would like to investigate this matter further. I have sent you a request for your order information. When you have a moment, please provide your details so we can locate your account and look into this matter. Thank you for your patience and understanding.
Best regards, TWC Team
CU
customer
Poor packaging and zero response from support
I purchased two emergency medical kits from The Wellness Company (twc.health). The FedEx shipping box arrived unsealed on one end with the flaps open, leaving the kits exposed. I reported this immediately (Order TWC#770031) and contacted TWC multiple times via email and their website, but received no resolution. Their emails promised I would hear back within 1–2 business days; I received no follownup. I have now escalated
through a BBB complaint and initiated a bank chargeback due to failure to deliver products in acceptable condition. Request full refund or replacement.
Email Communication Timeline & Evidence
• Sep 4, 2025 — Reported delivery condition: box end unsealed/open; requested guidance.
• Sep 5, 2025 — Followed up after no phone support.
• Sep 8, 2025 (TWC) — Reply asking for lot #, expiration, and photos; did not address open box.
• Sep 10, 2025 — Clarified issue was shipping box integrity.
• Sep 10, 2025 (TWC) — Canned response requesting more details; no resolution.
• Sep 15, 2025 — Sent full details and photos, requested replacement or refund, offered return with prepaid
label.
• Sep 15, 2025 (TWC) — Acknowledged, “escalated to Kit Specialist,” promised response in 1–2 business
days. None received.
• Sep 22, 2025 — Final notice: proceeding with BBB complaint and bank chargeback.
Photo Evidence (could not copy photos into review but are available)
1) Box (top view): FedEx box as delivered; appears sealed from the top.
2) Box (side view): One end of the box not sealed; flaps clearly open.
3) Box (end view): Wide opening at end of box exposing interior.
4) Contents: Emergency kits shown outside the unsealed box they were shipped
Response from The Wellness CompanySep 28, 2025
Thank you for bringing this to our attention. I understand your concern about the packaging.
The product you purchased comes without tamper-evident sealing, All the medications within the kits are inside of a Protective outer Case and the medication itself does include a child-resistant cap for safety. Unlike mass-produced medications, this medication does not include tamper tape or factory sealing as part of its standard packaging process. However, the shipping package that your order arrived in is sealed for protection during transit.
Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.
Best Regards,
TWC Team
KW
K W.
SCAM
SCAM! It might be a good idea, but it’s a terribly run company. Way to go pushing people back to big pharma that they pretend to fight, but are a part of.
I placed an order on the 19th got a tracking number on the 21st and the package has been stuck in Chicago since then. I assume it’s either stolen or lost. Their customer non-service never picked up the phone and never responded to my emails. I am filing a Better Business Bureau complaint against them and if they don’t respond to my email by the end of today, I am going to initiate a chargeback/dispute with my credit card company.
If they would only spend 1/10 of the money they spend on podcast marketing on Customer Service instead! I will never do business with them ever again. They just expect people to take advantage of the special discount code advertised on podcasts and then assume that most people would not pursue a refund if they don’t deliver
Well I will and I will even initiate a chargeback. This is another rotten “dissident company”/scam artist by rotten people.
Wish I had read the reviews here before placing an order. They are taking advantage of a desperate people. Most of them are probably sick people too. How can you call yourself a doctor? judging by the non-response to reviews here you can see they are a scam scam scam through and through.
Response from The Wellness CompanySep 28, 2025
Thank you for taking the time to share your feedback with us. I sincerely apologize that your experience with The Wellness Company did not meet your expectations. We take all customer concerns seriously and would like to investigate this matter further.
I have sent you a request for your order information. When you have a moment, please provide your details so we can locate your account and look into this.
Thank you for your patience and understanding.
Best regards, TWC Team
BW
Ben W.
Wish could be zero stars
Wish could be zero stars. I'm reporting to bbb. Then these Loosers will have to answer. Shame on dr drew. Watched him on talk shows and thought he was a good guy. He's a scammer. Shame on this company. Scammed my aunt and I saw her request to stop. They did not. We reported it to the bank and bbb
Response from The Wellness CompanyOct 12, 2025
We appreciate you bringing this to our attention. I'm sorry to hear that your experience with our products and service fell short of what you expected. We are happy to investigate this matter and review your case personally. Please check for our information request and share your account details when convenient so we can investigate further. Thank you for giving us the opportunity to address your concerns. Sincerely,
Best Regards,
TWC Team
JE
Jennifer
They charge you $50 just for canceling an order that NEVER shipped
I purchased an item from their website. The order was never shipped out. Not only did they decide to keep $50 of my $300 they charged me, but it took them 15 days to tell me this.
Also, their Spike Protein Detox is a scam. Doesn't work at all. Had my spike protein blood test done, and did not lower them at all as far as I could tell.
Overall, just a terrible experience. Check out All Family Pharmacy instead. Their customer service is 100 times better.
UPDATE after reading TWC's response:
I see that TWC responded. But what administrative costs are there for $50? To direct people to just go look at the terms on your website, is just bad customer service. Has anyone read their Apple Tc and Cs word for word? Doubt it. The worst thing you can do in addressing upset customers is just to tell them to go and look at their terms. That's like telling someone who is upset to "calm down", because that always works. Sometimes you just have to decide to do the right thing as a company, and make the decision to just NOT rip people off. It's really not hard to figure out.
Finally, just look at the overall experience people have reported having with this company, which tells you all you need to know.
"Most reviewers were unhappy with their experience overall."
Response from The Wellness CompanySep 28, 2025
Thank you for reaching out about your recent order with The Wellness Company. We're glad to have this opportunity to clarify our policies and address your concerns. We understand there may have been some confusion about our cancellation and refund procedures, and we'd like to clear that up for you.
First and foremost, we want to extend our apologies for any inconvenience or confusion you may have experienced concerning our cancellation and refund policies. We strive to maintain transparency in all our transactions and policies.
At TWC, it's important to us that all our customers have complete access to all necessary information in order to make an informed decision before making a purchase. To this end, our cancellation and refund policies are readily accessible on every page of our website, including directly above and below the "Pay Now" button. This placement is intentional, allowing customers to familiarize themselves with our products, their requirements, and our policies before completing a purchase.
Regarding the TWC Refund Policy, the service fee of $50 that was deducted from your refund total only covers the administrative costs associated with processing refunds. Our service fees do not generate any profit for us.
Furthermore, We have reached out requesting your order information. Please share your details at your earliest convenience so we can access your account and look further into this matter.
Thank you for bringing this matter to our attention and for giving us the opportunity to provide clarification.
RK
Regena K.
Be forewarned!
I purchased the Drops product and within the first month had zero results. I spoke with my doctor who confirmed that in general this form of a GLP is too weak. By that time the company had used my credit card and sent another bottle. I keep calling but NO ANSWER/no support. I refused the parcel at the USPS and emailed TWC. They repeatedly said they cannot take product back once they put it in the mail. The product, according to tracking, is back at their location now. Their customer support is nothing but AI that is programmed to do nothing! Beware!
Response from The Wellness CompanySep 28, 2025
We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC)we are happy to clarify that Drop are taken as a way to supplement a weight loss journey by curbing appetite, boost energy, and support metabolism.
DROP works best as part of a long-term plan, not an overnight solution – supported by healthy eating and regular activity.
We genuinely value you and are sorry for any misunderstanding regarding your purchase of Drops. If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team via email.
We are more than happy to assist you and provide any information you may need about our products.. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.
