Susan M.
Don’t buy from this company
Don’t buy from this company. I ordered a wellness kit containing eight meds. I am allergenic to a couple of the meds but they don’t offer a substitute. They ship six meds. They charge you for a full kit. They bury their disclosures so they are difficult to locate. Even if I wanted to cancel my order I am still charged for a consult and handling fees. Very poor customer service and not helpful. I try contacting and never connected to a rep. I emailed questions and concerns and no response. I’m sure I was sent meds that can be bought over the counter. A good concept but some other company needs to open and be more helpful and way cheaper. Don’t buy anything from these people!! I
Response from The Wellness CompanyOct 12, 2025
We sincerely apologize for any inconvenience or confusion caused by the omission of a medication due to your Allergy. At The Wellness Company, we value transparency in all of our transactions and policies. As a result, we have prominently displayed our policy on omitting medication in case of an allergy or medical contradiction on our website. This policy can be found on each emergency kit webpage and within our Refund policy to ensure that our customers are fully informed PRIOR to their purchase. Just a friendly reminder, It is mentioned on our website that we are unable to offer substitutions for omitted medications in cases of allergies or medical contradictions. This is why we kindly recommend that all of our customers carefully review all the information provided on our website about our products, so that they may be fully informed about our policies and requirements before making a purchase. We genuinely value you and are sorry for any misunderstanding regarding our refund policy. If you need any further assistance or have any concerns, please don't hesitate to reach out to our customer support team. We are more than happy to assist you and provide any information you may need about our products and policies. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.