The Wellness CompanyReviews of twc.health

TWC customer service is a total train wreck. You can’t reach anyone by phone as it rings endlessly without even a recording that answers. When you email it takes a day or two to get a response. With my first $500 order of DROPS, I waited more than a week and what arrived was a jar of appetite suppressant capsules. The response email was that the real product I ordered would be on its way soon. I asked for shipping to be expedited since it was their fault that they sent the wrong product and I had carefully scheduled and prepared to start this program in my daily routine. Nope, no can do. Snail mail only. Again, waited over a week. So basically another two weeks had gone by since I first ordered DROPS and was able to begin following a cleanse. It was mildly successful so I thought I’d try another bottle. I refrigerated the new bottle till the old one was depleted. Upon shaking it and opening it, I found the product to be thick, goopy and milky white. When I took it I nearly choked. Tasted like liquid mold. I have contacted TWC by email and they gave me the regular “check our return policy” reply. I’m not asking to return it so you can sell it to somebody else. I was hoping that as a “medical” company you would want the product back for testing and to check the lot number to see how many other bottles might be involved. And yes, I would like a replacement since I have $500 invested. Or refund my $500. Nope. In short, I’m surprised Dr. Drew shills for these folks because everything about this company smells of a racket rather than a medical enterprise. I really should have known but I didn’t have much weight to lose and didn’t want to consider a powerful injection. So I fell for the ad. Retatrutide, the active ingredient in DROPS has not completed its FDA testing so this must be some diluted version of it. Save your money and do it the old-fashioned way. Don’t fall for those ads. UPDATE: I once again provided them with the requested info…order #, pictures, etc. Nothing. Every couple of days I hear from a different customer service person which I suppose is part of their strategy to get you to go away. There is no such thing as a supervisor. You would think a “medical” company would want the bad bottle back for testing for safety reasons, but I guess not. I guess I’ll have to settle for them having my $534 and me having a bottle of liquid mold in my refrigerator. BEWARE.

DO NOT ORDER FROM THEM! If you make a mistake in your order your automatically out your money. There is so much fine print in their system just so they can keep at least $50 dollars of your money. Their system would not let me complete my order so I decided to cancel. Good luck with that circle jerk of phone calls and pointing fingers. In the end they kept $50 of my money. Do not roll the dice with your money not worth it.

They are scumbags! I want to Order drop, do not want a subscription. I just want to lose 12 lbs which l can't do on my own. They DO NOT ANSWER THEIR PHONE. I am devasted and l want ALL THEIR COMMERCIALS REMOVED FROM FOX NEWS. They are liars. I only wanted to pay $399 with the hundred dollars off from Fox News.

First, it took over TWO MONTHS to receive my order. I said from the very first email that it needed to be shipped any method except via usps because if it was, it would 100% absolutely positively be returned to them undeliverable. That's a fact. They simply needed to tell the warehouse that information and how it needs to be sent. That's it. No big deal. I order online very often from many different companies and it's never been an issue. Not once. But TWC customer service refused, REFUSED to even try that. Refused. From the start, I said if a specific shipping method can't be guaranteed, (or in my situation, it can be shipped any method except USPS), cancel my order and give me a refund. Simple. They were so lax in responding to emails that they later said they don't give refunds. After 1.5 months, I finally told them I've contacted my attorney so they'll be hearing from them. It was only then that TWC said they were finally getting to my order and would figure out a way to ship it to me, as I was "such a valued customer", and as if they were doing me some big huge favor. It was ridiculous. I just wanted them to do their job! That's it. My order was well over $600 so it was a big deal for me. So, I finally received my order, two months later. My symptoms had changed so I wanted to call them to confirm how I should be taking what I bought, BUT I can't get a hold of them. I have called them at least 20 times and not once have I gotten through to anybody. So now it's been over 3 months and I have a $600+++ item just sitting there. It's sad that doctors like Dr. McCullough and Dr Pinsky who I respect and value their opinions are surrounded by people that are or HAVE ALREADY turned their names into dirt. If I call a doctor's office and I'm not treated well by the front desk, I immediately choose not to make an appt with that doctor no matter how good they are. And that's what's happening here. Me and countless others, will never use TWC again. Ever. And that's sad. I respect their expertise and the items they are selling. That said, the items are FAR FAR too overpriced and expensive. Ridiculously so. But I was desperate enough to pay that amount so I could try it. Never again. Ever. Again, it's sad. DO NOT USE THIS COMPANY!!!! IT'S SIMPLY NOT WORTH IT!!!

TWC refused to ship my medical kit until I spoke with one of their providers. The provider called once, but the number was marked as spam. Since then, I’ve called customer service repeatedly—no one answers. I’ve also emailed several times with no response. They’ve taken my payment, refused to deliver my order, and won’t issue a refund. This company is completely unresponsive and unethical. They took my money and provided nothing in return. Do not trust TWC.

What horrible customer service....horrendous! Was hoodwinked in the purchase of an extra product just by calling at its ad; cancelled 10 minutes later via email; 14 hours later they say that order cannot be cancelled, in progress and, by the way, I subscribed to AUTO ship. DID NOT! Just terrible. Horrible, unprofessional, stupid customer service rep. STAY AWAY from this company.

I usually do not take time to write reviews but this company made me break that rule. The Wellness company and their products are a complete scam! Do not purchase anything from them! Customer service is rude, products are an absolute joke! There are so many other places to get better quality. I made the mistake thinking it must be better than its competitors and I was wrong. Refunds on any product come with a 50%fee, and I never even received the second product and was still charged 50% for something I never received. It’s a horrible experience, don’t make my mistake!

Beware shopping at the wellness company They just took $50 out of an order their system was unable to fulfill. They said it's their policy to cover the overhead associated but through no fault of my own they were unable to fufill the order. Terrible customer service too. Obviously outsourced to another country and they didn't care one bit about the customer.