The Wellness CompanyReviews of twc.health

Cash grab of a company. Absolutely greed!!

BUYER BEWARE! This is a complaint about The Wellness Company and their Shipper, UniUni. First, check out their reviews on Trustpilot. My story is: In August of 2025, I decided I wanted to try The Wellness Company’s Ultimate Spike Detox. On August 22nd, I ordered and paid ($99.25) for one bottle. On August 24th, I got a message from Wellness saying that the product had been shipped and providing a UniUni tracking number. When I had received nothing by September 5th, I checked the tracking number. That showed a status of “delivery refused”. When I looked into it, I found that I had fat-fingered the shipping address … Unit 192 should have been Unit 102. I notified Wellness right away and they told me UniUni would attempt delivery again. At the same time, I discovered that my initial order was used to set up an automatic monthly order and it was set to ship to the erroneous address. Thankfully, I got that order cancelled and refunded. Unfortunately, the initial order has never been received. UniUni, again, claimed “delivery refused” and that the order had been returned to their warehouse. They provided no info on how I could get the product I paid for. The shipping address is a legitimate street address that other shippers, such as Amazon, regularly deliver to. Since then, I’ve exchanged a seemingly endless string of messages with Wellness. They have given me excuse after excuse for why they can’t help but they have provided zero customer service. Here we are, two months after I ordered and paid for the Wellness product and I have still received nothing from them.

I would give this company 0 stars if I could. I purchased supplements from The Wellness Company. Somehow it was added as a recurring purchase. After receiving a second shipment, I attempted to change the profile online to cancel the any future orders but was not able to. I attempted to contact the company, but no one answers the phone. I sent an email, but no one answers. I was finally able to get my payment information out of my profile but it was not easy.

I ordered the Drops for weight loss that reports it’s a GLP-1 product. I took the tirzepatide shots and lost 60 pounds so I know how a GLP-1 is supposed to work. This is not even close. I contacted the company after I received the second shipment. I read on the website you could return at the company’s discretion. I have not even opened the package at all so it should not be a matter of patient safety. The person I spoke to said their policy is no returns. The manager is supposed to contact me in 2 business days by email. If they do not refund the money minus the 15% restocking fee which to me is a bit extreme since all they have to do is check it in a place it back in stock. Also I have to pay for shipping. This is $600 I’m talking about. I hope they will be better at customer service than they are at the product claims.

Total scam of a company. I ordered twice. The first an emergency kit and the second melt. The provider for the emergency kit called me when I specifically said I wasn't available and never provided a way to call back. Magically, they said they didn't need the call anymore and my items would ship. They never shipped. Nearly 6 weeks and multiple emails later, they say first that it'll be shipping soon and then a couple weeks later that I didn't complete my intake forms. I did on day 1. Regarding the Melt, I had an appointment with the service provider and he said it would ship out in a week. It's also been 5 weeks and complete radio silence. This company is either a major scam or has the worse operational skills of any company I've worked with. I want my money back on both orders. The company was provided full details of my orders as requested in my review and did nothing to respond. They did submit incorrect data to my credit card company about "proof of delivery" so my credit card rebilled me. I had to then appeal the charges again. This company is ruthlessly bad at customer service, won't do the right thing ever, will actively try to do the wrong thing and will never follow up on any promise they make you.

ordered ivermectin on 10/15 $299 called to check order 10/24 not shipped canceled order and told them to give me a refund was refunded only $249, (took my $50, what a joke) called the BBB of florida and reported them as a scam canceled the charge with my Credit card company. Avoid this scam company

Their business model is smart. If they could only deliver the product to customers. I wish I could rate their products but I can't seem to get any orders fulfilled. Their customer services runs you around in circles with back and forth emails of requests for more information and never answers your question. In two-day cycles. Their virtual chat never has a live agent available. I will say the nurse I talked to was nice and responsive but she shouldn't have to field where's my order questions or refunds because customer service is incompetent. Don't waste your time doing business with this company.

what went wrong this time ?it,s not this time it happened before.we placed and order and paid for it , which we never received in January 2025.after 4 months we were still without knowing what was happening, finally they gave us a voucher , will not refund the money, we reorder and same thing happened , package never arrived so , we could not get the money back so we decided to change the order as by this time we got the goods we wanted in the first place through another company without problems.So they send us a new package which never arrived again 3 times , gone no news , we checked . track and did all sort , but nothing in the mean time after many mails to TWC , nothing is happening just oleas could you try this or that but nothing , this time we told them no more delay no more time wasting ,please refund the money we don't want to deal with you it´s been 10 month , yes you red well 10 months´, pleas send the money back , but still at the time of writing nothing has been done , customer service is trying to bite his own tale. they should be banned for working with reputable company like pay Pal and others.Its just crazy how their customer service is a complete joke .I have about 20 mails since I started do deal with them they hold 290 dollars of our money, and I am writing this to let some steam come out .thank you for reading me .