The Wellness CompanyReviews of twc.health

Response from The Wellness CompanyNov 10, 2025

We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your order from The Wellness Company (TWC). Our records show that your order has been refunded. If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team. We are more than happy to assist you and provide any information you may need about our products and policies. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification. Best Regards, TWC Team

Response from The Wellness CompanyNov 10, 2025

We appreciate you taking the time to let us know about your experience. I sincerely apologize that we didn't meet your expectations. Your feedback helps us improve, and we'd like to investigate this matter. I've reached out for your order information. Please provide your details when possible so we can review your account. Thank you for your understanding. Best regards, TWC Team

Response from The Wellness CompanyNov 10, 2025

We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your order from The Wellness Company (TWC). We are sorry for any confusion. The medical questionnaire (intake form) requirement is mentioned on our product page prior to purchase, in our FAQ section, and in the confirmation, email sent immediately after your purchase. If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team. We are more than happy to assist you and provide any information you may need about our products and policies. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification. Best Regards, TWC Team

Response from The Wellness CompanyNov 12, 2025

We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC). I sorry for the confusion but as mentioned on our website a medical provider will review your medical information for these Kits and will reach out to you for a one time consultation to verify the information you have provided. We do not offer unlimited consultations with the purchase of the medical emergency kit. Here is a link to our website for reference: https://www.twc.health/products/emergency-preparedness-kit?_pos=1&_psq=Me&_ss=e&_v=1.0  For any follow-up consultations beyond the initial review,  you can  schedule those through our Virtual Care Portal. These appointments are available for purchase based on your needs. We genuinely value you and are sorry for any misunderstanding regarding our consultations. If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team. We are more than happy to assist you and provide any information you may need about our products and policies. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification. Best Regards, TWC Team

Response from The Wellness CompanyNov 10, 2025

Thank you for sharing your concerns with us. I'm sorry to hear that your experience with The Wellness Company wasn't what you expected. We take all feedback seriously and would like to help. I've sent you a request for your order information. When you're able, please share your details so we can look into this. We appreciate your patience. Best regards, TWC Team

Response from The Wellness CompanyNov 10, 2025

We appreciate you taking the time to leave your feedback. I sincerely apologize that we didn't meet the standard of service you deserve. Your concerns are important to us, and we'd like to look into this further. I've sent you a request for your order details. Please provide this information when you can so we can locate your account. Thank you for your understanding. Best regards, TWC Team

Response from The Wellness CompanyNov 10, 2025

We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your order from The Wellness Company (TWC). We completely understand your frustration, and I appreciate you sharing your concerns with us. we stand behind the quality of our products and are confident in their formulation. While every person's body is different, most who take our products are satisfied with the results.  If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team. We are more than happy to assist you and provide any information you may need about our products and policies. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification. Best Regards, TWC Team

Response from The Wellness CompanyNov 19, 2025

Thank you for bringing this to our attention. I'm sorry to hear that your experience with The Wellness Company fell short of what we strive to provide. We take every concern seriously and want to help. I've reached out to you for your order information. When you're able, please share your details so we can investigate this matter. We appreciate your patience. Best regards, TWC Team