The Wellness CompanyReviews of twc.health

UPDATE: STILL A ZERO! They promised a refund for the products I never received, however, I still have not received my refund.I submitted the information to them - no response and no refund. Very sad that a company with this status treats their customer this way. I would give them a zero if I could. I have tried for a week to contact customer support and phone without any type of response to an order that I paid for ($252.00) and NEVER received. TOTAL SCAM.I have contacted the BBB in hopes of receiving my refund. There is no "customer support" and the online "autobot" is a joke.

THIS COMPANY IS A FRAUD!!! THEY DON'T STAND BY THEIR POLICY OR ADVERTISEMENT. I ORDERED WEIGHT LOSS DROPS, THEY MADE ME DEATHLY ILL. I CONTACTED THEM AND ASKED THEM NOT TO SHIP ANYMORE AND CANCEL THE MEMBERSHIP BECAUSE THEY STATED THAT ITS CANCELABLE AT ANY TIME, YET THEY REFUSED TO HONOR MY REQUEST AND SENT ANOTHER SHIPMENT OUT, CHARGED MY CREDIT CARD 500$ AND WHEN I CONTACTED THEM TO GET THE ITEM RETURNED AND REFUND ME THEY WOULD NOT AND JUST SAID TO BAD ITS YOURS!!! THIS IS A SCAM AND THESE CREEPS NEED TO BE STOPPED FROM FRAUDING INNOCENT CONSUMERS!!!

If you have any customer service issue good luck. No one ever answers and then it hangs up on you. Extremely delayed email return if you get any. Instances of overcharging and pricing changing from before completing sale to thre amount shown you got charged after hitting button to complete the sale. Outright fraud on pricing. Do not trust these people. They have cancelled the order that was mispriced, but they said this was due to an auto subscription that I was unaware of signing up for. But then where are the auto subscription items 2 weeks and a day after paying for the membership? Still stealing from me after supposedly fixing it. half a solution is not a solution. Would still tell everyone to just stay away and get items off of amazon instead - cheaper and you wont be stolen from and have to spend endless time emailing them to get them to correct their mistakes that keep impacting my wallet.

I spent good money on the product I ordered and they delivered it to the wrong address (I have photo proof and I wasn't even here). I've tried calling them several times only to have the phone literally ring for 45 minutes straight!!! Seriously!! I have sent them several emails with the picture of where their idiot delivery company placed versus where I live. NOTHING FROM THEM. No response. No replacement. No money back. NOTHING!!! This company flat out sucks!!!

Tried Appetite and it simply did not work. They make it impossible to cancel so I skipped my next shipment. Of course, I forgot about it and they shipped me the next shipment without warning. Now I’m stuck paying $80 for a product that doesn’t work. After 30 minutes of digging, I used ChatGP and they stated you had to cancel through the email confirming your shipment. Found it and cancelled. Sleazy operation.

Roots Product is defective!! They do not replace defective products or send a replacement or shipping label for a return of defective product. Very disappointing and expensive products should be replaced especially when they should be allowed to return the defective product for proof!!

I ordered The Drop and did so as it appeared to be backed by doctors like Dr Peter McCullough who I trusted as a solid source in the medical field but was extremely disappointed with the product. I tried it for a month and didn’t lose a single lb. I got a text at midnight that said my next order had been placed automatically. I immediately responded with a text that said please cancel thinking I could stop it before it shipped and get refunded. I also called early the next morning and was told it had already shipped. I asked if I could return it when I received it even unopened in the box and was told there are no refunds. This is indeed bad business practices especially at the cost of the product. I would not order anything from this company and would agree they are a scam.

I took a risk and ordered a medical kit from The Wellness Company and my credit card was charged $542.69. I ordered it Sep 19. It is now Oct 31 and have heard nothing from them. I tried the contact chat form a week after the order and they said my intake form was received and I needed to wait 3 to 4 weeks for delivery. Lately, I called the 800 number and was connected to a customer service person in Colombia South America. He told me that his records showed TWC had tried to contact me but they were not able to make contact. Then he sent me an email on how to contact my assigned representative through "Charm Health Account". I did and saw where a call was logged that went out Sep 22. I checked my call logs and my phone auto spammed 3 phone calls that day. One was from a 1-800 number. I also saw multiple attempts were logged through "text". I remember getting odd texts with 5 digit numbers in the header. I NEVER click on those. They can contain viruses or worse! If that was TWC, one would think a legit company would have their company identified in the text header! What a novel idea! The records showed my contact then CLOSED MY ACCOUNT in late Sep! I'm seriously thinking I got scammed for $542.69! I doubt I will ever see the item I ordered. With so many scams going on, I'm done with these fly by night companies. They have my email address and have had it from day 1! My supposed rep that was supposed to contact me had it! What was the problem with that contact method???? I saw them advertised on a Salty Cracker podcast. Think I'll send a paid note to be read on his lives about how you will lose money with The Wellness Company and let Salty know who he us shilling for! Update: To.the reviewer that mused that the Doctors affiliated with TWC being of a particular "political" bent, you are wrong! My review has nothing to do with that. The kast statement hinting at profits and customer assistance are more accurate! Edit: 11/9/25, From your response below, you ckearly still don't get it TWC. As I said about you just ignored, saying you tried multiple times to contsct with a cryptic 5 digit headers and no company identification in your texts means people are wary to open them for to the rampant text scams trying to get people to open questionable messages. I guess you just comprehend that! And a single phone attempt using a 1-800 number gets auto spammed by many systems these days. And don't tell me the registered nurse you assigned to me via telehealth id qualified to prescribe. At least be honest in your attempt to make yourself seem the the righteous one here! Yeah. Your message "found me". Stop the gaslighting.