We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC)
we are happy to clarify that Drop are taken as a way to supplement a weight loss journey by curbing appetite, boost energy, and support metabolism. DROP works best as part of a long-term plan, not an overnight solution – supported by healthy eating and regular activity.
We genuinely value you and are sorry for any misunderstanding regarding your purchase of Drops. If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team via email. We are more than happy to assist you and provide any information you may need about our product and best practice!
Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.
Best Regards,
TWC Team
AC
Angela C.
Good products but ZERO support
Good products but ZERO support. They don't answer the phone. They don't respond to messages. Honestly, just find a local naturopath doc and you'll be better off. Too bad. I've tried over and over with these folks. They are the worst.
Response from The Wellness CompanyNov 18, 2025
We appreciate you sharing your experience. I sincerely apologize for the delay in our phone response. We are currently handling a experiencing a large volume of calls due to the recent product launches.
We'd like to look into this matter further. I've reached out requesting your order details. When you're able, please provide this information so we can locate your account and look into this matter.
Thank you for your understanding.
Best regards,
TWC Team
CH
C. H.
Not recommended
If I could give 0 stars I would. The method to order this kit was completely more difficult than advertised. I could have done the same for cheaper and won't do it again. It's a rip off. I didn't receive enough of each medication for a proper dose of a regular series of each med. I wouldn't recommend this company or this kit to anyone.
Response from The Wellness CompanyNov 18, 2025
We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC)
We believe in full transparency, which is why our website clearly lists the dosages and quantities of all medications included in each kit. This way, you can review exactly what you're receiving and make an informed decision before your purchase.
We genuinely value you and are sorry for any misunderstanding regarding your purchase. If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team via email. We are more than happy to assist you and provide any information you may need about our products. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.
Best Regards,
TWC Team
EG
Edward G.
No Reponses to Support, No Shipment but billed anyway, anyway.
Placed an order on October 7th. Have followed steps for the order. I did not receive the product but was billed anyway.
I sent two Support emails which were 3 days apart last week, none of them received responses without responses. I called and today, it rings with no answer, third time just dumped the call. Seems like
What is this? I've read other complaints and there seems to be a pattern building. This has the markings of a Scam operation or a failingcompany. Non existent support. Billing but not shipping. No feedback or proper order status.
I will give them a few more days to respond to see if this can be resolved then I will probably take further action.
Response from The Wellness CompanyNov 19, 2025
Thank you for bringing this to our attention. I'm sorry to hear that your experience with The Wellness Company fell short of what we strive to provide. We take every concern seriously and want to look into this matter regarding your order. I've reached out to you for your order information. When you're able, please share your details so we can investigate this matter. We appreciate your patience.
Best regards,
TWC Team
NH
NH
Deceptive subscription upon purchase
I bought a supplement one month ago and was automatically subscribed, without my knowledge. A few days ago, I was notified by mail and during the night, that my order was placed and that it had shipped. I wasn't given any prior notification of a) being subscribed b) any upcoming order.
I tried to contact customer service many times before being finally able to talk to someone. The case was escalated and I was supposed to receive an email which I never received. Upon reviewing the website, I noticed that the toggle for subscription is automatically on which is very deceptive. I am still requesting a full refund for an order I never placed and never intended to repurchase.
Response from The Wellness CompanyNov 19, 2025
We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC).
To keep you informed, we send an email notification 3 days before each subscription auto-renewal. This gives customers plenty of time to review the upcoming chargel and make any changes if the customer likes. Customers can easily cancel or manage subscriptions at any time—either by reaching out to our customer service team or by logging into their own account and managing/ cancel themselves.
We genuinely value you and are sorry for any misunderstanding regarding your purchase of the product. I have sent you a request for your information. when you have a moment please reply, we would be happy to take a deeper look into this matter.
Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.
Best Regards,
TWC Team
TI
Tina
I had an adverse reaction to their DROP…
I had an adverse reaction to their DROP product.
To preface this, I will add that I am a former Paramedic with a decade of experience. I've used both Ozempic and Mounjaro previously without issue. I do not take any medications that would interact with this, and I am not a diabetic.
Extreme fatigue was the initial warning sign. From this point to being emergent, was about twenty minutes. I'm not diabetic so I don't have a personal compass with which to gauge the signs of hypoglycemia for myself. I thought at this point that I was just tired from working. I told my husband that I was exhausted and I went to the bedroom to lay down. The next phase was diaphoresis. As I lay there, I began to pour sweat from head to toe. After that I became tachycardic. After that I became tachypneic and it was very hard to form a clear thought. At that point I recognized I was in a crisis of some sort. I called out for my husband to help, I was asking very basically for juice, need juice. He brought it and I was so lethargic at that point he had to tip it into my mouth so I could take sips. He did this for about ten minutes before I could hold the hold the bottle on my own. It was another ten minutes or so before I could sit up.
Had my husband not been home, I would not have been able to help myself. I did not have my phone with me, I physically could not walk to the kitchen to get the juice or to get my phone to call 911. Had I been alone in that moment, I would have been found unconscious, if not dead.
I reached out to them regarding this issue and requested a refund. They asked for information, lot number, photo of products. After several back and forth emails - they downplayed my reaction - focusing on fatigue as the primary symptom, being normal for use with this product.
I had to reiterate that fatigue is how it started (as it does with any hypoglycemic episode) at which time they directed me to schedule a consultation with their medical team. So to be clear, you will have to pay $75 for a consult with their team if you have an adverse reaction to their product. I'm considering obtaining a lawyer at this point.
Response from The Wellness CompanyNov 19, 2025
Thank you for your honest feedback. I'm truly sorry that your experience with us didn't go as planned. We value every customer and want to address your concerns. I've sent you a message requesting your order details. When you have a moment, please share this information so we can locate your account and work on a solution. We appreciate your patience.
Best regards,
TWC Team
MB
Mial B.
I placed an order with this company and…
I placed an order with this company and never received what I paid for. I contacted their customer service multiple times, with no answer but they have not resolved the issue or issued a refund. Communication has been poor, and I feel completely ignored. It’s extremely frustrating to spend money and get nothing in return. I would strongly advise others to be cautious before ordering from this company. Reliable businesses should stand behind their products and treat customers fairly — unfortunately, that has not been my experience here.
Response from The Wellness CompanyNov 19, 2025
Thank you for sharing your experience with us. I'm truly sorry to hear that your time with The Wellness Company didn't meet your expectations. We value your feedback and would like to look into this matter. I've sent you a request for your order information. When you have a moment, please share your details so we can review your account and investigate why you did not receive your order. We appreciate your patience and look forward to helping you.
Best regards,
TWC Team
NA
Nancy
Purchased a product by accident
Purchased a product by accident
Could not stop delivery
Tried to return unopened in same envelope and was told NO returns blah blah blah but wasn’t offered a refund or other option
Will not buy from them again!!!!
Response from The Wellness CompanyNov 19, 2025
We hope this message finds you well. We sincerely appreciate the opportunity to offer clarification regarding your most recent order from The Wellness Company (TWC)
For non-prescription products, we have a 2-hour cancellation window from the time an order is placed. This allows us to stop orders before they're processed and shipped. Unfortunately, once an item has been processed by our fulfillment team, we're unable to cancel it as it's already on its way to you.
I completely understand this wasn't the outcome you were hoping for, and I sincerely apologize that we weren't able to catch your order within that timeframe.
We genuinely value you and are sorry for any misunderstanding regarding your purchase of the products and our policies.
Thank you for bringing this matter to our attention and allowing us the chance to provide clarification.
Best Regards,
TWC Team
