Worst company ever. Constant emails. Can’t stop them. Sent a product I didn’t order. Said I signed up for automatic reorder via a email that’s not mine with a phone number that’s not mine. Also I received a wellness kit that was supposedly deductible with flex spending medical account that was denied, then could never get a hold of customer support for assistance. Major hustle company. I will be reporting them to the better business bureau.
Response from The Wellness CompanyAug 13, 2026
We’re sorry to hear about your experience and understand your concerns regarding the unexpected order, subscription, email communications, and difficulty reaching our support team.
We can definitely assist you with stopping the email communications. Regarding the automatic subscription reorder, we’d be happy to review this for you. Please provide your order details in a separate email so our team can investigate the account and subscription information.
Regarding FSA/HSA eligibility, reimbursement, or payment arrangements, these are determined by each individual plan. We recommend checking directly with your FSA/HSA plan provider regarding whether your purchase is eligible and what documentation or reimbursement options may be available.
We appreciate you bringing these concerns to our attention and would welcome the opportunity to review the issues further and assist you.
Best Regards,
TWC Team
DL
D L.
The carrying case upon arrival was…
The carrying case upon arrival was split open upon arrival, and I supplied photos of the areas where the case would not be held together under the zippered pouch provided by the supplier. The agent, Gina, states emails went out informing customers that there were not enough to fill the order, but rather then delaying the shipment, they were shipped in smaller, obviously lesser quality cases. When reviewing the website and their products, the case I purchased should have came with a handle. I pointed this addition out, and nothing was mentioned. The following week I reached out again, and the customer service representative stated nothing had been placed in que for replacement of the case, but the agent would take care of it. I then received a Tracking Number for the new case. When the case arrived, it did, if fact, not contain a handle. I texted back to the customer service representative and requested a pre-paid return shipping label so that I can get a refund for this quite expensive purchase. I received a reply back stating that once medications have been dispensed, there are no refunds, and their website clearly explains that images are for demonstration purposes only; you should NOT expect to receive what the image in their selling image is what you will receive, yet they could have elected to use an image WITHOUT a handle, period. WHAT’s the big problem? As an individual that only has one functional arm, a small convenience like a handle is the difference between being able to carry YOUR EMERGENCY KIT with you, or waiting for a fully able bodied individual to rescue you and provide the necessary assistance your (quite expensive “emergency” rescue kit) should afford you.) AT THE VERY MINIMUM, IT SHOULD CLEARLY STATE THESE KITS ARE DESIGNED FOR FULLY FUNCTIONAL INDIVIDUALS, none requiring very simplistic aides like handles, to gain entry into, or a means of carrying your “EMERGENCY” kit with you. This is a case of a lawsuit waiting to happen, and it may just begin here with me! So, no thank you Wellness Company, your hurried ambition to market yourself as a means of supplying emergency kits to everyone without a disability, has exposed your weakness and apathy, except to the god you pursue, Money, has blinded you to one of your own solicitation stock images. In case you missed it, I only have full use of one had, and a handle on your case, as you demonstrate in your photos, means the difference between me selling myself, and me needing to be “rescued.” Thanks for your in-depth researching, caring, and willingness to correct this for me, rather than blowing me off, telling me, “no refunds”. . .even though we hid from our target audience that you must be fully and completely functional, without any physical impairments! Wellness my ass. If you were so focused on wellness, where’s your concern about the creation of Superbugs and misuse of antibiotics? You’re a joke. We will be in touch. See you in court.
Response from The Wellness CompanyAug 13, 2026
We’re sorry to hear about your experience and understand your concerns regarding the condition and design of the carrying case, particularly given your specific needs. We appreciate you taking the time to provide detailed feedback and photos.
We’re also sorry for the confusion regarding the replacement case and the handle shown in the product imagery. We understand why this would be especially important to you, and we take your concerns seriously.
We have requested your information so we can review the case, the product details, and the previous communications with our team. We’d like to ensure your concerns are properly investigated and escalated to the appropriate team for review.
Thank you for bringing this matter to our attention and giving us the opportunity to look into your concerns.
Best Regards,
TWC Team
DM
D M.
Absolute ripoff
They charge way more than any other site, and sign you up for a subscription without informing you, will never buy from this company again
Response from The Wellness CompanyAug 4, 2026
We’re sorry to hear about your experience and understand your concerns regarding pricing and subscription details. We appreciate you taking the time to share your feedback.
We’d like to clarify that our website provides customers with the option to choose between a subscription or a one-time purchase before adding a product to the cart and again before proceeding to checkout. We aim to make these options clear so customers can select the purchase option that best fits their needs.
Additionally, we send email notifications 3 days before a scheduled order or subscription renewal is processed to help keep customers informed and provide an opportunity to make any necessary changes.
We understand the importance of transparency throughout the purchasing process, and we appreciate your feedback as we continue working to improve the customer experience.
Thank you for bringing this matter to our attention.
Best Regards,
TWC Team
ZE
Zena
Nothing good about it.
Nothing good about it.
Response from The Wellness CompanyAug 3, 2026
We’re sorry to hear that your experience did not meet your expectations. We appreciate you taking the time to share your feedback.
We would like the opportunity to better understand your concerns and see how we can assist. Please feel free to reach out to our support team with any additional details so we can review your experience further.
Thank you for bringing this to our attention.
Best Regards,
TWC Team
BO
BORNAGAIN
buyer beware
I purchased the Ultimate Spike Detox, which ultimately caused significant adverse effects. After the third dose, I experienced dizziness and nausea. On the third occasion, I awoke during the night suffering from severe vertigo and vomiting. I contacted the Wellness Company to request a refund for the $70 detox product. They informed me that they could not assist and advised me to be cautious with their products. I found their customer service to be nonexistent and suspect that the company is generating substantial profits. I strongly advise against purchasing from this company. The experience was distressing and frightening; as a result, I was hospitalized for twenty-four hours. Despite my efforts, the company refused to provide a refund, affirming my concerns about their customer support and business practices.
Response from The Wellness CompanyJul 28, 2026
We’re very sorry to hear about your experience and understand how concerning and distressing this situation must have been. We appreciate you taking the time to share your feedback and the details of what occurred.
We take reports of adverse experiences seriously and would like the opportunity to further review your concerns. We have requested your information so our team can conduct a further investigation and ensure your case is properly reviewed.
We’re also sorry to hear that your experience with our customer support did not meet your expectations. Your feedback regarding your interaction with our team has been shared with the appropriate departments as we continue working to improve our customer experience.
Thank you for bringing this matter to our attention and allowing us the opportunity to look into your concerns.
Best Regards,
TWC Team
JE
J Eric M.
FEAR MONGERS
FEAR MONGERS! Dr Betty Botox hocking the exhorbanate and costly weight loss drug, which does not work. Then there is Drs Drew and McCollough and their fear monger compaign of lies. Check the prices on all of these meds you will be shocked. I ordered my kit it was weeks before I received the kit, only after the threat of a credit card dispute.
Response from The Wellness CompanyJul 22, 2026
We’re sorry to hear about your experience and understand your concerns regarding product pricing, delivery timing, and your overall experience with The Wellness Company. We appreciate you taking the time to share your feedback.
We understand how important it is for customers to receive their orders in a timely manner and have clear information about our products and services. We apologize for any inconvenience caused by the delay in receiving your kit.
We value all customer feedback and are continuously working to improve our processes and provide a better experience for our customers.
Thank you for bringing your concerns to our attention.
Best Regards,
TWC Team
SK
Susan K.
I took a methylene blue tab about a…
I took a methylene blue tab about a half hour ago and almost choked to death. In my 83 years I have never had an experience anything like it. The pill got stuck in my throat clogging my windpipe. I couldn't swallow and I couldn't expel it. I literally thought it was the end. A half hour later my throat is still burning and I am bringing up blue liquid. I caution people to be careful when taking these tablets and consume with a large quantity of water. I do not ordinarily have a problem swallowing pills, and I have taken a few of these with no problem, but they are not smooth and so can get caught in your throat. I find this company very unpleasant to deal with. I had an issue with them in the recent past even though I had bought many items from them including one of their kits. I will not be purchasing from them again.
Response from The Wellness CompanyJul 21, 2026
We’re very sorry to hear about your experience and understand how frightening and concerning this situation must have been. We appreciate you taking the time to share what happened, as customer safety and feedback are extremely important to us.
We’d also like to share that bringing up blue liquid can be a commonly experienced effect of Methylene Blue, with variations ranging from no tint to greenish or blue discoloration. This is a known effect as Methylene Blue is metabolized by the body and may also vary depending on other supplements or foods consumed.
Thank you for bringing this matter to our attention. We appreciate the opportunity to review your concerns.
Best Regards,
TWC Team
DL
Dave L.
over prised
This company just like everything in america is disgusting, how does a disabled veteran with cancer living off of $1600 a month able to buy theses products, just another company screwing the America people, absolutely disgusting , SCUM .
Response from The Wellness CompanyJul 21, 2026
We’re sorry to hear about your experience and understand your concerns regarding the cost of our products. We appreciate you taking the time to share your feedback and the perspective behind your review.
We recognize that affordability is an important consideration, and we understand that customers have different circumstances and needs. We never want anyone to feel that their concerns are overlooked, and we appreciate you sharing how pricing impacts your ability to access the products.
Your feedback is valuable and has been shared with our team as we continue to evaluate ways to improve the customer experience.
Thank you for taking the time to provide your thoughts.
Best Regards,
TWC Team
