Kim
Don't order from this Company
I ordered the drops at the end of September. I saw no results and was going to just chock it up to another bad decision on my part. And then another one arrived while I was on vacation. I never signed up for an auto delivery program. I tried calling several times and could never get through to talk to someone. I Emailed and never received an answer. Today I finally was able to talk to a real person and was told that they would cancel my membership (something I never signed up for) but, they don't do returns or refunds. The drops product is over $500 dollars It didn't work for me and that is why I wouldn't have gone on any kind of monthly membership for a product that expensive unless I knew for certain that it would work. Don't order from them they aren't a good company, and they don't stand by their products.
Response from The Wellness CompanyNov 19, 2025
We appreciate you sharing your experience. I sincerely apologize for the delay in our phone response. We are currently handling a experiencing a large volume of calls due to the recent product launches. I also wanted to clarify that DROP is purchased as a subscription rather than a one-time order. I apologize if there was any confusion about this. Additionally, DROP is designed to supplement your weight loss journey by helping to curb appetite, boost energy, and support metabolism. For best results, DROP works most effectively as part of a long-term wellness plan that includes healthy eating and regular physical activity—it's not an overnight solution, but rather a supportive partner in your ongoing health goals. We genuinely value you and are sorry for any misunderstanding regarding your purchase of Drops. If you need any further assistance or have any concerns, please don't hesitate to reach out to our dedicated customer support team via email. We are more than happy to assist you and provide any information you may need about our products.. Thank you for bringing this matter to our attention and allowing us the chance to provide clarification. Best Regards, TWC Team