The Wellness CompanyReviews of twc.health

I wanted to like this company because I respect Dr. McCullough. What a mistake! The process is onerous and totally deceptive. The Wellness Company should be upfront about the process and steps. They of course take your money first. Then you fill out a health questionnaire. Then they ask you to join a wellness portal that requires a username and password. Then they push an email and/or test that requires you to enter a chat room where you talk with a nurse who verifies your current medications. This is nonsense. The Chatroom provides no idea as to when you may be helped and it is only available a few days a week for ONE hour -- on Eastern time. After waiting 1/2 hour -- I gave up. What poor service. These folks need a serious marketing expert to help them. For busy people, go to your own doctor and get these medications. All are widely available and much cheaper.

DO NOT BUY FROM THESE CLOWNS. Based on reviews we've read with dozens of the same complaint, this company is more of a fraud than a wellnes business. They prey on people who want more control over their health care, but they repeatedly dont fill orders. The big name doctors and podcasters need to take their names away from this company. We ordered 3 emergency medial kits, order shipping description says 3 kits, but we only received 1 in the box. Customer service is the worst we've ever experienced. Maybe they'll respond to the multiple emails that my wife and I are sending now. Next action is disputing the charge on our credit card. Just send us what we paid for people. Be responsible.

They made an error in processing my $441.64 order. I pointed it out to them within minutes when reviewing my order. They refused to correct their error and shipped an unwanted product. Deplorable customer service.

I have been a Wellness Elite Member with The Wellness Center for approximately five months, paying $99.99 per month, and my experience has been consistently disappointing and frustrating. The Wellness Elite Membership is advertised as an “all-access pass to better health,” including: Two free supplements per month 15% off all products Free generic prescriptions Unlimited virtual care visits Unfortunately, my actual experience has not matched these promises. Issues with “Free” Supplements and Discounts Despite being told I would receive two free supplements every month, I have only successfully used the free supplement code once. The promo codes provided frequently do not work at checkout. Even worse, supplements continued to be shipped monthly, but I was charged full price for them — and I did not receive the 15% member discount either. Auto-Ship Cancellation Problems I am enrolled in an auto-ship for a product costing $499.99, which I have used exactly as directed for three months with no results. There is no option on the website to cancel auto-ship, and attempts to contact customer support have gone nowhere. Phone calls lead nowhere The chatbot claims issues will be “escalated,” but nothing ever happens Telehealth Follow-Up Never Happened I did have one virtual care appointment, which went well initially. However, the promised follow-up never occurred. I was told I would receive: Prescriptions for medications Orders for lab tests Neither was ever provided. FSA/HSA Portal Concerns The website claims to integrate with an FSA/HSA service, but the link does not function properly. The associated site, wellnesspay.com, requires access to bank accounts, email, and Amazon accounts, yet it does not deliver on its stated purpose. This raised serious concerns for me about how my personal information may be used. Final Thoughts I have spent thousands of dollars with this company between membership fees and product orders, yet many of the core membership benefits were either inaccessible or not honored. The lack of transparency, ineffective customer support, billing issues, and broken systems make this a service I cannot recommend. I am sharing this review to warn others so they can make a more informed decision before committing their money.

I appreciate having the kit, BUT...if you want a refill to keep your kit available in full, upon reordering the medication needed you are charge another DR fee, making the refill pretty expensive in my opinion. Example...Azithrommycin 250 mg...1 treatment which is 6 pills would cost...$75.00. Pills, shipping and Dr review? I paid that on the onset. It's all about the $$ right or left.

Received first supplement. Within the month they charged my debit card another $500. At that point, the product was still in their factory. They would not cancel the order. They said when you receive it when it leaves their shipping area that she wear, but I didn’t order it and I didn’t receive it until weeks later. I did take this up with my bank however there is no customer service. Be very careful with this company. It’s on the line of a scam where they’re going to continue to charge your credit card even though you don’t want the product you have no recourse.

Horrible company. Taking people’s money from their account after they place an order and then there is zero follow up or follow through. It’s been over a week, I followed all instructions the day that I ordered and heard nothing. I emailed support 24 hours ago, no response. I called support today and was told they can’t refund me and I have to wait for the doctor to contact me. I asked when the doctor would be contacting me and was told “I can’t provide a timeframe I’m not sure” so basically they are collecting peoples money and then cannot keep up with orders so they just aren’t following up or communicating anything to customers. If they aren’t even hiring additional doctors to reach out, then why should anyone trust they are upholding clean, acceptable and safe business practices to produce the medications people are trying to purchase from them. Was probably once a decent company but with the current poor business ethics that I have been witnessed thus far, I no longer have trust in the company as a whole. 10/10 do not recommended The Wellness Company.

Terrible. Don't waste your time. No customer service. The Drops product is totally and ineffective. Hope this saved someone from falling for their rather effective and fraudulent advertising.