The Wellness CompanyReviews of twc.health

Response from The Wellness CompanySep 14, 2026

We’re sorry to hear about your experience and understand your concerns regarding the delivery of your order. We recognize how concerning it can be to see an expensive package left outside a closed business, particularly when the location was clearly not open to receive it. We apologize for the inconvenience this situation caused. We’re glad we were able to speak with you earlier and provide a resolution to address your concerns. We hope the resolution provided has helped improve your experience and, if so, we would sincerely appreciate it if you would consider updating your review rating to reflect the resolution. Thank you for giving us the opportunity to address your concerns and improve your experience. Best Regards, TWC Team

Response from The Wellness CompanySep 10, 2026

Thank you for sharing such detailed feedback. We’re sorry to hear about the repeated delivery issues and understand how disappointing it can be to experience delays, especially after previously bringing your concerns to our attention. We appreciate your suggestions regarding additional shipping options and understand the importance of reliable delivery when ordering high-value products. Your feedback regarding our carriers and shipping experience has been shared with our team for consideration. At the same time, we’re grateful for your kind words about our products and customer service. We’re glad that these aspects of your experience have remained positive, and we truly appreciate you giving The Wellness Company another opportunity. If there is a possibility that you would consider updating your review rating to reflect your positive experience with our products and especially our customer service, we would greatly appreciate it. Thank you for your continued feedback and support. Best Regards, TWC Team

Response from The Wellness CompanyAug 28, 2026

We’re sorry to hear about your experience and understand your concerns regarding our subscription, membership, and refund policies. We appreciate you taking the time to share your feedback. We’d like to clarify that our website provides customers with the option to choose between a one-time purchase and a subscription before adding a product to the cart and again before proceeding to checkout. We also send email notifications 3 days before a scheduled order or subscription renewal is processed to help customers make any necessary changes. We understand how important transparency and clear communication are when managing subscriptions and memberships. We’re sorry that your experience did not meet your expectations, and we appreciate your feedback as we continue working to improve our processes and customer experience. Thank you for bringing your concerns to our attention. Best Regards, TWC Team

Response from The Wellness CompanyAug 26, 2026

We’re sorry to hear about your experience and understand your concerns regarding the subscription, pricing, and refund policy. We appreciate you taking the time to share your feedback. We’d like to clarify that our website provides customers with the option to choose between a one-time purchase and a subscription before adding a product to the cart and again before proceeding to checkout. We also send email notifications 3 days before a scheduled order is processed to help customers make any necessary changes. We understand the importance of transparency throughout the purchasing process and appreciate your feedback regarding our customer service and ordering experience. We’re continuously working to make these processes clearer and more convenient for our customers. Thank you for bringing your concerns to our attention. Best Regards, TWC Team

Response from The Wellness CompanyAug 28, 2026

We’re sorry to hear that your experience did not meet your expectations, and we understand your concerns regarding the information provided and the support you received. We appreciate you taking the time to share such detailed feedback. We take concerns regarding our products, educational materials, and customer service seriously. We understand the importance of clear, accurate information, particularly when it comes to health-related decisions, and we encourage customers to discuss treatment options and medical concerns with their own healthcare providers. We also regret that our previous responses felt scripted or did not adequately address your concerns. Your feedback regarding the support experience has been shared with the appropriate team for further review. Thank you for bringing these concerns to our attention and giving us the opportunity to improve. Best Regards, TWC Team

Response from The Wellness CompanyAug 25, 2026

We’re sorry to hear about your experience and understand your concerns regarding the subscription, pending charge, and cancellation request. We appreciate you taking the time to share your feedback. We’d like to clarify that our website provides the option to choose between a one-time purchase and a subscription before adding a product to the cart and again before proceeding to checkout. We also send email notifications 3 days before a scheduled order is processed to help customers make any necessary changes before fulfillment. We understand your concerns about the pending charge and why you contacted us immediately. We’d be happy to review your order and account details to better understand what occurred and determine what assistance may be available. Thank you for bringing this matter to our attention. Best Regards, TWC Team

Response from The Wellness CompanyAug 25, 2026

We’re sorry to hear about your experience and understand how concerning the unexpected charge was, especially given the impact it had on your finances. We appreciate you sharing your feedback regarding the ordering and subscription process. We’d like to clarify that our website provides customers with the option to choose between a one-time purchase and a subscription before adding a product to the cart and again before proceeding to checkout. We also send email notifications 3 days before a scheduled order is processed to help customers make any necessary changes. We understand your concerns regarding the clarity of the website and subscription information, and we appreciate your feedback as we continue working to make the ordering process more transparent and user-friendly. Thank you for bringing this matter to our attention. Best Regards, TWC Team

Response from The Wellness CompanyAug 20, 2026

We’re sorry to hear about your experience and understand your concerns regarding the unexpected charge, shipment, and consultation information. We also apologize that your previous interactions with our customer service team did not provide the resolution you were expecting. We take concerns regarding subscriptions, billing, and medical consultations seriously. We would like to review your account and order history to better understand what occurred and ensure the appropriate team can investigate the matter. Please provide your order and account details so we can look into this further and assist you with your concerns. Thank you for bringing this to our attention. Best Regards, TWC Team