The Wellness CompanyReviews of twc.health

Ordered this and it never came. After calling multiple times I cancelled the order only to be told there would be a $50 fee….scam

Canceled subscription. However, continued to be charged. Called customer service and was told that there was no record of cancellation. Provided all info etc and they said they could not find it and could not refund the money because it was already shipped. No exceptions to refunds. NOTE: They ship THEN charge you so there is no recourse-like returns (medical reason). They got you and now you are stuck. Will never do business with them again.

they are a bunch of crooks they could not fill my order so they charged me a 50.00 restock fee buyer beware use jase medical much more trustworthy

DO NOT ORDER FROM THIS COMPANY THEY ARE SCAMMERS I PLACED AN ORDER FOR THE IVERMECTIN, FOR MY MOM WHO HAS STAGE 4 CANCER, I FILLED OUT ALL REQUIRED PAPERWORK, AND WAITED FOR A RESPONSE WHICH I NEVER GOT,SO I GOT IN TOUCH WITH CUSTOMER SERVICE IN A CHAT AND THEY SAID IT COULD TAKE A MONTH TO RECEIVE YOUR ORDER BUT MUST HAVE AN APPOINTMENT WITH THE DR. TO MAKE A REALLY LONG STORY SHORT, EVERY TIME I TRIED TO GET AN APPOINTMENT WITH THE DR, THEY CANCELED WITH ME I SPECIFIED HOW URGENT IT WAS TO GET THE IVERMECTIN FOR MY MOM, ALL THEY WOULD SAY IS HAVE PATIENCE WE HAVE MANY CUSTOMERS AHEAD OF YOU. I ASKED FOR REFUND, THEY SAID WE MUST CHARGE A $50 FEE BECAUSE YOU SPOKE TO A DR. THIS COMPANY IS A SCAM DO NOT BUY FROM THEM THEY SAY IT'S A QUICK CONSULTATION,LIES NOTHING BUT LIES AND OVERPRICED PRODUCTS !!!!!!!!!

I’m writing that after 3 weeks, I do not have my ordered Wellness Kit and Parasite Med. I paid $539 total on Jan. 31, 2026 for these medications. Today, February 20, I called and asked what happened? No clear answer was given as to where the Meds are, so I have asked for my money back. I’m waiting for a call back. I’m not a return customer.

dont bother with anything that requires a telehealth appointment. The doctors are never available. 1 maybe 2 days a week for 1 hour and the days change. Cancelled the order with my credit card company because their customer service is terrible too. Id stay away..

Absolutely the worst customer service I've ever experienced. Placed an order over 60 days ago. Called last week to get a status was told to call back later. Called three times today and got three different answers. First one today told me I'll email you in a couple of hours. Second one told me it will be 24-48 hours. Last one i talked to said i will have an answer for you by the end of the week. Asked to talk to senior was told there was no one there. Asked why it's been delayed so much? No answer. Was told each time the info I want is on a different system and they can't see it. Update as of two weeks from my initial call. No change. Customer service still says my inquiry was elevated but yet can't give me a status. Was told all 5 times someone would get back to me, but yet nothing. Keep on mind I ordered my emergency kit back in dec 2025. It's now Feb 20th 2026 and nothing has been recieved. I ordered the same kit in 2024. It took 10 days from the day i ordered it until i received it. What changed in 2026? Cheap over seas call center maybe? Very disappointed. Update as of 2/26/2026 no change. Same answer as before "we'll look into it and get back to you" Update as of 3/3/2026 I got sent a tracking number saying it was delivered on 2/26/2026. I looked up the tracking number and it was a shipment to someone else. Now I gotta file a "lost shipment" request thru UPS not the Wellness Company in order for them to send it out. From what I can tell is they don't know what happened to my order and just tagged a bogus tracking number and called it delivered and now I'm stuck with nothing after having already paid for the product over 60 days ago. any one know of a good lawyer that will take a look at this?

I am two orders behind. They have charged my charge card, but I have been waiting a month for the first order, 2 weeks for the second one. And they say nothing has been sent to the pharmacy. I’m looking elswhere