The Wellness CompanyReviews of twc.health

The product “ ultimate spike detox” was a game changer for me! However, the ability to get it in a timely manner doing the monthly subscription is horrible! Since starting it, I have never gotten my package on time and have always had to go at least one day without it. This month subscription is two weeks late with the time of arrival getting pushed back every day. When you talk to customer service, they say they will escalate the matter, but nothing comes of it. They told me that it was not a big deal that I was not able to take it. I’ve told them for months. They need to hire a new shipping company because it is important to get monthly subscriptions to their customers on time and nothing is done about it. There is no way to get past customer service to someone higher up to discuss the matter. At the rate things are going my next shipment will ship out before I even receive this month shipment.

On November 4, 2025, I tried to order a Wellness Kit from the Wellness Company for $255. I never completed the intake form which was necessary to complete the order. I did not receive the kit. Yet my Fifth Third Bank Master Card was charged for the $255. I disputed this to the bank explaining that the order was never completed because I did not complete the intake form. Also, I DID NOT RECEIVE THE KIT. Yet I am being charged for it. Unfortunately, the bank chose to side with Wellness Company and ignore my logical dispute.

I wanted to purchase an Ivermectin as it is a trusted medicine around the world. When I saw a price of $299 for a bottle that is sold for $4 in other countries I got very upset. They are doing the same thing as Big Pharma... scamming the American people. Shame on you!

All sales are final even if your condition worsens within days of starting.

Purchased a medication and was told physician would reach out for a physician consultation within 24-48 hours, and upon approval, the order would ship. No physician contacted me. After 48 hours I called customer service and was told I would be contacted the next day. I was not. The day after that I cancelled the order and was told that they would give me a refund minus $50 because this unknown physician took the time to "review the medical history submitted with the order" even though I was never contacted. I was offered no opportunity to appeal other than filing a dispute with my credit card company.

I have been a client for approximately three years and I decided to try the Recharge (Menthylene Blue) tablets. After four months of taking the product; I begin to have to have random muscle cramps throughout my body. I tried cancel the next shipment and missed the shipping date. One week after receiving the product I emailed the company; requesting a refund and received no response. I called on 03/05/2026 and was informed that they do not offer refunds. Their policy online does indeed state that "Sales of supplements and other physical products are final, and returns cannot be accepted. Refunds may be issued at the company's discretion and are subject to a $15 service fee. With that being said; I should have read the return policy before ever purchasing a product. Since it was causing an unpleasant result in my body, and I did not open the final bottle; they might take it back... No Dice!!! Beware before signing up for an auto ship plan; before you try the products.

I have been using Drop from the Wellness Company for three months, carefully following the usage instructions on the label. Unfortunately, I have not lost any weight during this time, which has been a major disappointment. More concerning, however, is that I experienced a significant increase in my blood pressure. A side effect I remembered was mentioned on the product label. After discontinuing the product, my blood pressure returned to normal. Additionally, I found the product to be very expensive. The company charged me $100 over the advertised price for my second shipment, which was frustrating. To their credit, they eventually refunded the money after several emails addressing the issue. Overall, based on my experience, I would not recommend this product. I am very disappointed in the company. No real follow up on how I was progressing using the product.

April 20, 2026: Checked my credit card balance and after chatting with the credit card company, The Wellness Company recharged me $240 on April 12th. It does not show up on my online transactions because according to the credit card company, Wellness shared supporting documents supporting the case against disputing the charge and the charge was added back to my credit card. I am now disputing for a second time this erroneous charge. I forwarded TWC Support the email Wellness sent confirming the order cancellation and refund request. After I read the negative reviews for The Wellness Company, I emailed The Wellness Company twice to cancel my order. So far I have only gotten reminders to fill out the medical form so my order can be processed. My credit card was charged despite not filing out the required medical history form which states on their website is required before your order can be filled. I have initiated a dispute for the $240 I was charged with my credit card company. 3/19 - $240 charge to my credit card removed, but I am still getting emails to complete my medical history so the order can be completed.