The Wellness CompanyReviews of twc.health

We ordered the Spike Detox to help my husband regain his taste and smell. It worked somewhat but not enough to continue with it. I tried to cancel but the website wouldn't let me so I paused it last fall. It started again without notice this morning, deducting money from our account on its own. I called and they said it couldn't be reversed. I did cancel our subscription online, but it took 10 to 15 minutes to figure out how to access that page, and then another 5 minutes to get through repeated attempts to change my mind.

I ordered Ivermectin for my cousin who is sick. I set up an account and paid for the ivermectin on March 3rd. My cousin talked to a doctor , which is required, but they wanted to change the order which was more expensive. I decided to get a refund instead. I called and they said a refund was coming but that was a lie it seems and I can not get in communication with anyone elsr. Its now march 24th and I have no refund. TWC service is HORRIBLE! So dissapointed since I believed in this company. As of the 1st week in April, I have received a refund finally. I know that this company is filled with wonderful doctors, but their customer service needs to be fixed. I actually will give this a second chance. Thank You TWC

Process to getting item approval was quick. Shipping seemed to go in a black hole and it was hard to find status of shipping. Website is cumbersome so I had customer support reach out and they were quick to respond.

I have tried several of your products.. I did waste a few thousand dollars on Drop which did basically not a thing for my weight.. I am very upset about that so cant give a higher rating. But I do think the last two I am trying are helping me lose some weight is working. Appetite and the one with glp1. Don't remember the spelling of it but think you know which I mean. Had to get a doctor approval for it. I am especially bummed that I lost thousands of dollars on something that did not work at all.. Your tv ad on Drop was not true.

Setting up the telehealth appointment could be improved. 1 hour 3 days a week is the only window to set up the appointment. When the doc finally comes on it’s one question. Do you have any known liver issues. That’s it.

The product is excellent. I get Ivermectin. Three out of four orders, my medical history only got transferred after I contacted support. Then the order was filled immediately. If your order just sets in tracking, contact support. They have been great. And for my experience, that was Tom. He is great!

I bought a medical emergency kit with the pharmaceuticals. Having had it when I contracted pneumonia, right before the big snowstorm. Roads closed, no transportation, hospitals flooded with flu, Covid-19, and you name it. But made it thru with the kit. But have one question. Why your pills have no taste. My mom worked in a pharmacy for 30yrs, in busy times I assisted. Never have I run into a penicillin. (except for the pink amoxicillin powder we mixed up for kids) that didn’t have the most awful bitter taste. Yours none. Like powder chalk.really had me wondering if I was really taking meds at all. Just thought it’s something you might mention as people expect meds to taste like meds.

I like the product! Unfortunately one of my orders got lost in the delivery process and after many attempts to have the carrier redeliver, I decided to have carrier return it to TWC. As of yet, it has not arrived to TWC even though the request was made on 12/19. I am not able to get my refund so I’ve spent $150 with no product that was ordered on December 1. I receive good communication from TWC, but not the carrier responsible for delivering orders. Communication is extremely lacking by their carrier which is the main reason I don’t have product or my refund. I sincerely hope that TWC reconsiders who they choose to deliver their product. As wonderful as it is, this disastrous experience has me thinking I don’t want to reorder because I don’t have this much time to resolve the problem. I think TWC should have a better way to move the refund along. I believe they should work with the carrier and let me out of the cycle of unacceptable communication with their carrier.