The Wellness CompanyReviews of twc.health

Please use caution when ordering from The Wellness Company. I enrolled in a subscription for their DROP product, which I later cancelled after it did not work for me. Despite cancelling, I received an additional shipment in February, which I returned with a written request for a refund. I later learned from my credit card company that no refund had been issued. On April 17, I received another order confirmation for products I did not authorize. I immediately contacted the company by phone and explained the situation. After a lengthy discussion, I was told both the subscription and the order were cancelled, and I received email confirmations reflecting this. However, on April 21, I received another package. I did not open it and contacted the company again to request a return. I was told they would not provide a return address and that their policy does not allow returns once items have shipped. As a result, my credit card has been charged $399.99 for products I did not authorize and will not use. I have since filed disputes with my credit card company and will be submitting formal complaints to the Federal Trade Commission and my state Attorney General’s office. If you are considering a recurring subscription, I strongly recommend reviewing the terms carefully and monitoring any charges closely.

I made a simple order on TWC's website, paid $255, and received nothing but a receipt. After 4 days, I was contacted by a 3rd party doctor in a manner that made me very uncomfortable, on the weekend, and TWC was nonresponsive. I asked for a refund and was informed they would keep $50 as a penalty rather than reverse the order. After 12 days they refuse to actually cancel the order because I will not agree to paying them a penalty. These guys will do anything for $50 and it is very shady given that they take your money and then do... NOTHING! Then treat you like a problem customer when you ask for support and then a refund.

Don't waste your time or money. Went through their website & scheduled a consult w/one of their NP to request Ivermectin. She wrote the script but failed to mention that you can simply go to their website & order directly. Why isn't this more transparent and stated while scheduling a consult and even after specifying what the consult is for?! Additionally, once I determined that local pharmacies would not fill a script written by a NP nor one that wasn't for compounded Ivermectin, she essentially said I should just go into see a doctor. Not impressed with their customer service nor this particular NP, Nycole Cox. They got paid and they don't care whether they resolved anything for you or not. First and last time I go this route.

I’m seriously shocked at how bad their customer services I mean, it could not be any worse. They are quick to charge your credit card. Super slow to send out anything order the emergency kit, was told it would ship for sure in 14 days now all of a sudden it could be three weeks we’re approaching three weeks. They still don’t have any information. It’s rare that you encounter a company today that does not honor their commitment to your purchase, but I think law averages my luck has run out and I’m super super super disappointed - have nothing but a 270 dollar bill !

Paid $499 for a parasite cleanse I didn't receive, then when I asked for a solution I was given a partial refund. The purchase required a consultation with a "doctor" but I always sat in her waiting room and she never appeared. I would not do business with a company that operates this way. Update: I did reach out to the company directly and they said they couldn’t do anything for me, so I’m not sure why they provided this response to my review here.

The Wellness Company sells a product: "Appetite" which claims it has GLP-1 properties. I tried this product for several weeks. "Appetite" does absolutely nothing to reduce a person's appetite. It is VERY expensive. When I tried to get a refund for this poor to non product performance, The Wellness Company refused to issue a refund. Don't buy it!!! There’s a reason almost 50% of the reviews for this company are only 1 Star.

2nd order...still not here. They use Amazon logistics which is horrible. Customer service is horrible too.

They take for ever for refund no customer service at all and they charge you first before approving the product horrible company buyer beware you might get ripped off