The Wellness CompanyReviews of twc.health

3.21,256 reviews
Health Equipment

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The Wellness Company

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About The Wellness Company

The Wellness Company is listed under Health Equipment.

The Wellness Company (twc.health) has 1,256 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: twc.health
Website: twc.health
Category: Health Equipment
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 81% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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The Wellness Company reviews

Showing 492 reviews with 1 star · Clear filters

Ralph H.
May 27, 2026
No customer service for refills
I -laced an order for a refill on April 10. I have yet to receive but they have my $75. Communications have always been initiated by myself. It takes 2 to 3 days to get an answer. The answers are nothing but excuses. I -laced a refill order with my regular doctor and asked him to use Amazon. I received it 14hours later. TWC has the worst customer service I have seen in years. Buyer beware.
Response from The Wellness CompanyJun 9, 2026
We appreciate you reaching out to us. We're ready to investigate this for you. Please share your order details when you have a moment. Thank you. Best Regards, TWC Team
Benjie T.
May 26, 2026
They lied to me so many times
They lied to me so many times. Still waiting on my order from 5 weeks and a day ago. Over promise and under deliver. DO NOT BUY FROM THIS COMPANY!!
Response from The Wellness CompanyJun 9, 2026
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating delays can be. Due to a recent surge in demand, some orders have experienced longer-than-expected fulfillment times. While we recognize the inconvenience this has caused, we're happy to see that your order was ultimately delivered. If your review pertains to a different order that has not yet been received, please reach out to our Customer Service team with your order details so we can investigate and provide the most up-to-date status information available. We appreciate your feedback and the opportunity to assist with any remaining concerns. Thank you. Best Regards, TWC Team
cs
May 25, 2026
It’s a no brainer that the 100s of…
It’s a no brainer that the 100s of snake oil supplements advertised on the news need a lot of suckers to pay for their overpriced non scientific stuff in order to pay for air time Want a supplement: eat well or buy a Costco multivitamin and go on vacation with the savings
Response from The Wellness CompanyJun 9, 2026
Thank you for taking the time to share your feedback. Our goal is to provide customers with access to products and services that align with their individual health and wellness preferences. We encourage all customers to research their options, consult with their healthcare providers, and make informed decisions based on their personal needs. We appreciate you taking the time to share your perspective. Thank you. Best Regards, TWC Team
Mel
May 25, 2026
Text messages for advertisement almost…
Text messages for advertisement almost every early morning (5am) and afternoon on my cell. I've emailed them begging to be removed from this list, nothing. This has been going on for months. I will NEVER ORDER AGAIN because of this harassment that I never agreed to.
Response from The Wellness CompanyJun 9, 2026
Thank you for bringing this to our attention. We'd like to look into your situation thoroughly. I've requested your order information to assist you. Thank you. Best Regards, TWC Team
Pamela S.
May 24, 2026
I ordered a Wellness kit from TWC over…
I ordered a Wellness kit from TWC over 2 weeks ago and have heard nothing. I have just contacted them again and they are telling me 2 or 3 weeks. I wish I had read these reviews before I ordered the kit. If I don’t receive it soon, I will be looking into the Class Action Lawsuit against them. I will not be cheated by this company. I am very disappointed that this company appears to be a scam.
Response from The Wellness CompanyJun 9, 2026
We appreciate you reaching out. We'd be happy to look into this situation for you. Please share your order details at your earliest convenience. Thank you. Best Regards, TWC Team
David M.
May 23, 2026
Scam
Scam, selling you $25 worth of generic meds for $350. No call back, no return email. This system need to be regulated. Never received purchase, nobody to contact, just a runaround.
Response from The Wellness CompanyJun 9, 2026
Thank you for sharing your feedback. We're sorry to hear about your experience. Due to a recent surge in demand, some orders have experienced longer-than-expected fulfillment times, and we understand how frustrating that can be. We can see that our team has been assisting you through your inbound calls regarding your concerns, and we're happy to see that your order has since been delivered. If there are any remaining issues with your order or if you have questions about a different purchase, please reach out to our Customer Service team with your order details and we'll be happy to assist further. We appreciate your feedback and the opportunity to address your concerns. Thank you. Best Regards, TWC Team
Steve B.
May 23, 2026
Would give no stars if possible
Would give no stars if possible. Horrible customer service, product not delivered and will not give a refund. DO NOT TRUST THEM. They will not ship your order and just give you the run around when you inquire about your purchase.
Response from The Wellness CompanyJun 9, 2026
Thank you for your feedback. We sincerely apologize for the delays that some customers have experienced due to a recent surge in demand. That said, we're happy to see that your order was already delivered. If your review pertains to a different order or if there are any unresolved concerns regarding your purchase, please reach out to our Customer Service team with your order details. We'd be happy to review the situation and assist further. We appreciate your feedback and the opportunity to help. Thank you. Best Regards, TWC Team
John J D.
May 23, 2026
I was either sent wrong product or…
I totally understand your policy of not accepting any order back for health and efficacy concerns and made that remark when I called initially to report incorrect order. Your representative put me on hold for numerous minutes and was so unclear and not communicative about receiving some break for ordering my original incorrect order which I paid $110.00 I consider that unfair. In reading information about ingredients in what you have sent me, something called Meheylene Blue I became very concerned about its reputation of possible harm to me. No thanks to this product I was incorrectly sent or your staffs communication prowess. Your scripted response to my initial complaint was expected.
Response from The Wellness CompanyJun 9, 2026
Thank you for sharing your feedback. I'm sorry to hear about your experience. If the item you received was not what you intended to purchase, we understand how frustrating that can be. However, for health and safety reasons, we are unable to accept returns of supplements or medications once they have left our facility. This policy helps ensure that all products remain safe, secure, and reliable for every customer. We also understand your concern regarding the promotional pricing. Promotions are typically only valid during the advertised period and cannot always be applied retroactively. I know this may not be the outcome you were hoping for, and we appreciate you taking the time to share your concerns. If you have any questions about your order, please reach out to our Customer Service team and we'd be happy to assist. Thank you. Best Regards, TWC Team

The Wellness CompanyReviews of twc.health

About The Wellness Company

About these reviews

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The Wellness CompanyReviews of twc.health

The Wellness Company reviews

No customer service for refills

They lied to me so many times

It’s a no brainer that the 100s of…

Text messages for advertisement almost…

I ordered a Wellness kit from TWC over…

Scam

Would give no stars if possible

I was either sent wrong product or…

About The Wellness Company

About these reviews

More in Health Equipment

Friendsbuyteststrips

DiabeticPay

HelloMD

MY DR'S NOTE

The Wellness Company reviews

No customer service for refills

They lied to me so many times

It’s a no brainer that the 100s of…

Text messages for advertisement almost…

I ordered a Wellness kit from TWC over…

Scam

Would give no stars if possible

I was either sent wrong product or…