Cassidy
Giving a low review based on customer…
Giving a low review based on customer service. I went to cancel a subscription and was surprised to see an order arrive at the end of month. Upon inquiring more about this, I was told from a customer service rep that she could see my cancelation attempt and there was a “system glitch”. Then continuing to refuse a refund, even after confirming this was not my fault. I then called customer service and was told that they could only see a log in attempt, but no cancelation attempt, and the woman who said otherwise “must have been new” and didnt know what she was saying. I am so upset about this because the products are not cheap!!
Response from The Wellness CompanyJun 10, 2026
Thank you for sharing your feedback. We're sorry to hear about your experience and the confusion surrounding your subscription cancellation request. We understand how concerning it can be to receive conflicting information, especially regarding an order you did not expect and a product that represents a significant expense. Clear and consistent communication is important to us, and we appreciate you bringing this matter to our attention. Your feedback will be shared with the appropriate teams as we continue working to improve our processes and customer experience. Best Regards, TWC Team