The Wellness CompanyReviews of twc.health

Forget the replenishment by the time you fool with that you can see your Doctor the only relief I found in their meds was for diarrhea the rest did nothing I guess it speaks for itself

I ordered a prescription drug on April 27, 2026. It was approved on April 28 by a physician. The doctor sent an email with instructions. Three weeks later, no delivery. No communication stating that there was a back log. No tracking number. I called customer service and explained that I was leaving for the summer and would not be at the delivery address after May 20. There was no good explanation for why I had not received the product. My credit card had been charged immediately when the order was placed. I tried to get a delivery address change but was then told that the doctor that had approved the RX was not licensed in the state that I would be residing in until September. After at least 3 or 4 calls to customer service I asked that the order be canceled and a credit be issued on my credit card. The agent assured me that the cancellation was done. I asked for an email confirmation of cancellation which I never received. Finally, I initiated a dispute on my credit card. I have a credit at this time from Citibank card until this is worked out with the Wellness Company. What a hassle. Now, I received an email from the logistics company saying that the item has shipped TO THE WRONG ADDRESS WHERE I WILL NOT BE AT UNTIL SEPTEMBER! I believe that the Wellness Company needs to get a new method for customer service and get a better system worked out. They grew too fast and cannot keep up with orders. I would never have imagined that ordering on April 27 I would not have the product by the time I was leaving , May 20. Amazon can ship in 24 hours. JA

I believe The Wellness Company serves a very important need in our country. I believe in it’s mission and am thankful for the services they provide. That being said we were very disappointed with the service we received. We ordered an Emergency Travel Kit weeks before our trip and were assured we’d receive it in time. However, We did not receive it in time for our trip despite our efforts to communicate with the company. Again someone assured us we’d receive it in time but we did not. We are unable to receive a refund.

Ordered an emergency kit - Been 5 weeks since dr approval and still nothing. Ive emailed several times...keep getting the run around ...still not product - Filed claim with CC! Fraud Company!

2 months ago I ordered, and was immediately charged for, an Emergency's Kit I’ve reached out 4 times to customer service I received 3 form emails (AI?) stating they are “ working on it” I called customer service, spoke with a live person, who confirmed my order and payment, and said they were very backed up with orders and were “working on it” I requested a refund, no response. Their commercials are frequent, and state the orders are delivered “fast” to your door I’ve been scammed.

If I could give zero stars, I would. They immediately charged me and said they were processing the order. Three weeks later, after contacting them multiple times, I still had no product. Tried multiple times to contact the doctor and never got a response. Was told multiple times that my case had been escalated and I would receive a tracking number within 24 hours. Refused to cancel the order, but finally did send a tracking number--but not until my credit card company contacted them telling them the charge was going to be denied. I did receive the product--a month after they took my money--and I'm guessing the only reason I got the pills was because of my credit card company. They kept saying it was delayed because of supply shortages, but I got the pills from another company 3 days after I placed my order. Whole experience with TWC was awful and felt like a scam.

Like Lisa G. I hate that there is no communication about the status. I placed the order 4/4/26. It’s now 6/5/26 and I’m on the phone again. It is like this is a scam. It is not legal to charge a credit card for an order that was not shipped. They charged it on 4/4 and still nothing. $549. Like tell us if you’re out of stock and screwed up taking too many orders. It’s ridiculous. Then you try to track it and their website is not capable and sends you to another site Shop to track your order so now more people have your information. IT SUCKS. On the phone on hold 35 minutes when the system said 12 minutes high volume then 11 minutes then nothing….

I would not go back to this company even if they did improve. I wasted months of time on a prescription that I had to call multiple times to get processed. I waited months between my prescriptions because the processing is so slow. I canceled and went with a different company. Then, they decided to process my order. I asked for a refund and was told that after multiple calls and told something different each time I called, the order was already in process and I could not cancel. Deeply disappointed.