TVGWatch and wager on US and international racing
TVG (tvg.com) has 522 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Diane G.
My husband Robert Gani haf a account with you he died in 2019 and legy 77 dollars bbn in the account i want that money i am his wife Diane i sent you a copy of his death certificate whi CV h you said you did not receive it eas sent to u dt as tion on las amgelis someone reveived it it is expensive to retrive another one please send me this money 104 taroli st Old forge pa
customer
Had them cut me a check and it arrived in a timely fashion.
Fet H.
Tvg has no respect they close my account and trying to take my $1250 I open a tvg account I deposit $200 no one close it soon as I won and try to take my money out they start doing the most so I rude to the employees tvg do not own me now they asking for selfi and Id just be they wanna took my $$1250 they send back my $15 dollars back to my card also my $200 I used to deposit but I won that money it’s mine they trying to take it I send in my Id and selfie it’s just unfair to me they can do people like this just because someone say wat they wanna say this is a free word tvg can’t never shot me up they now close my account and I am still waiting for my money please comment do u think tvg have right to take my money I bet to win yes they should take back that $200 I deposit to be fair but not my money
Response from TVGApr 22, 2022
Hi Fet, We attempted to gather some contact info from you so we could help get in touch and understand the details of your issue. TVG occasionally needs to verify customers' accounts and details for various issues as we are required too, and we want to be able to assists you as best we can. We do recommend reaching out to our Customer Service team again and seeing if there was some confusion with what you are describing here, since what you've said here is not our intent or goal with any customers' experience.
Anthony C.
Their website is often slow to respond, specifically frequent lags. I've reported it via their messaging and feel that the complaint was brushed off. A note to TVG - please don't respond by telling me to report the issue - again. I did and that is just a feeble attempt to provide the illusion that the problem is on my end. You know you have a bandwidth/web server resource issue. Not an attempt to brag, but instead, a measure to avoid deflection..... I possess a M.S. in Computer Science from Columbia University in NYC. Also, possess a plethora of relevant Information Technology certifications. To that point, I'm certain the lag issue is not with my home setup. Have 1GB fiber right into my home, am on a hard-wired Windows 10 desktop with an i7 processor and 128GB RAM. Same lag with Edge Chromium, Google Chrome and Firefox. Update - need proof on website issues? Today is Derby day and the website is totally inoperative. How pathetic not to prepare infrastructure for such a big day.
Response from TVGApr 23, 2022
Hi Anthony, We attempted to gather some contact details but were unable to get in touch with you. We’re sorry you felt brushed off in your chat with us since that’s not our intent. To answer you here, we take site issues very seriously. Anything our Customer Service team hears about is absolutely heard loud and clear, and it's then reported to the proper teams. As web development and services can be a complex discussion, the only thing we can say here is that it's best when customers report issues when they see them so we can investigate them as they happen, regardless of your device’s specs or certifications.
Amy
I opened an account with $500 it was locked within an hour and over a week later I still cannot access my money. The response received from customer service was “they are very busy and will review your information when they can”. They stole $500 from me BEWARE!! There is no understanding I still cannot access my account!
Response from TVGApr 17, 2022
Hi Amy, Regarding your comments here, our Customer Service department has reached out to you to see if there was some misunderstanding about any activity on your account, and the previous contact we've had. I would recommend checking your email, and any voicemails for further contact details. We hope we can get in contact to help foster a clearer understanding on your claims here.
Giorgio Z.
Always after watching TVG on the weekends which is GREAT , Excellent handicappers,funny very entertaining Brodcasters You have to listen to the most BORING SPORT BROADCASTER ON TV , THAT JUST TALK AND TALK BS MOST OF THE TIME RICH P ON MONDAYS AND TUESDAY IS SOOOOOO BORING that give you a headache!!!
Response from TVGApr 17, 2022
Hi Giorgio, Glad you enjoy watching TVG and think we have excellent handicappers, and entertaining broadcasters! We work our hardest to feature the best content year-round for all our viewers, and hope you continue to enjoy our content and services for years to come.
customer
Enjoying the app everyday, easy to use fun to play and watch!
customer
Awesome application. Makes everything so easy to navigate. The luxury of betting live races anywhere from anywhere you find yourself is revolutionary.
