TurmerryReviews of turmerry.com

I placed an order for a pillow and have not received it. It has not been sent and they claim they are out of stock and won't have it for some time. I asked for a refund which they told me would be forth coming. Did not receive. I asked a second time and they said it would be done right away. I still have not received it. How many times do you need to tell a company that you want your order canceled? Obviously they are not customer oriented and it needs to be known.

DO NOT BUY FROM THIS COMPANY!!! I ordered a buckwheat pillow and it came later than expected. When it did arrive not only does it have an odor but makes noise whenever there is movement on the pillow. I have been trying for almost a week to get ahold of them through chat, email, and phone calls. I’m only ever told to leave a message. I have left several and no one has gotten back to me. Currently I am now out $60 for a pillow I can’t use. I want a full refund. BUY ANYWHERE ELSE

Really wished I would’ve found these reviews before placing my order, it would’ve saved a lot of hassle. We order a 3” soft organic latex mattress topper on the 4th of March with website giving us an expected ship date of 3-4 days. Not a problem. However, after waiting more than a week, on the 11th of March, I “chatted” with a bot, who sent an apology email explaining their shipment was delayed and expected to arrive in the 14th of March which then would take their team 1-3 days to process and ship my order out. I only live a state away from the “company”. This timeframe would’ve had us receiving our order by the 17th of March at the latest. It’s now the 21st and still no email explaining the yet again delay of our topper. I typically don’t mind waiting for a product if I’m kept in the loop as to the status but feel like if it weren’t for my inquires, I’d never know what’s happening. Companies that state an expected delivery date should stand by those. When it’s not possible ( we all know the supply chain problems/shipping) let the customer know! Reach out before the customer does. That’s just good business and a common courtesy! My husband attempted to cancel (the not yet shipped order) on Saturday the 19th and was told the cancellation would be passed onto the “supervisor”. Monday the 21st, no cancellation or refund has been processed. I cancelled again and received the same standard reply, “the cancellation and refund will be passed onto a supervisor. I asked for a timeframe to expect the cancellation/refund to be processed and was told “24-48 hours”. We’ll see and I’ll update when this occurs. We are already paying on the topper, yet haven’t received either product or refund. Disturbing. I will be submitting a complaint to the company in which I purchased it through as well. DO NOT BUY FROM THIS COMPANY!!! UPDATE: Shortly after posting my review, Turmerry cancelled and refunded my order.

They will not refund my money on a canceled order. My order was backordered indefinitely (they did not bother to tell me until I asked about shipping timeframe) and they charged me and will not refund my money. I have canceled my order but they will not refund my money. No one will answer the phone and I keep getting the same email response for two weeks now: "I apologize. I will follow up with my supervisor and ensure your request is completed today. Thank you." Sincerely, Jeff I think it's an auto response. I have filed a complaint with the BBB, and I'm about to go to NC's attorney general's office. This is not a legit business.

I'm hoping I didn't get scammed. I made a purchase on Jan. 30th and have not even received an email that my order has been shipped. I send them an email 5 days after I placed my order asking the status and was told "One of our containers arrived yesterday and another two in transit from the Charleston port which is expected to arrive by Friday. Taking into consideration the packing time, we are expecting to ship out the item in 10-14 business days as we are working on all our back orders including yours." I called today and was told the same excuse. I am in the process of cancelling and I'm just hoping I would be able to get a refund

I’m hopeful to be able to improve this rating; however, for now, their customer service is, as noted elsewhere, lacking. I placed an order In early December and was given a delivery date within a week. When it had not shipped 10 days later, I contacted them and was told I would have my purchase by the end of that week. When, a week later, I had still not received shipping notification, I contacted customer service again and was told they had none in stock and were waiting for another shipment in another 7-10 days. I fully understand fulfillment issues; my problem with this company is that they never communicate; why do I need to repeatedly reach out to them to know about delays? They keep offering me money off my next purchase; pretty funny (in a sad way!) since they haven’t been able to deliver my first purchase yet!

Final update: finally refunded on 1/14 (a full month after I was told I'd have a refund for a canceled order) after emailing customer service twice more. No one should have to spend this much time prodding a company to take care of its business. Update: I was advised in an email that they would make this right and process the refund. I will update again if that happens. Placed an order for a mattress topper that promised "same-day shipping" and when I found out the next day that the item was back-ordered I requested it be canceled... twice! The first request got me a response that the item was back-ordered and they would send me a tracking number once shipped - I emailed back explaining that I am not looking for tracking information, I want the order canceled and was finally told that it would be forwarded and canceled ASAP. That was on 11/29. On 12/10 I received an email saying that my item was about to be shipped out. I, again, emailed customer service with the screenshots of the previous conversation and they acknowledged fault but then advised that I have to return the item after receipt and they were going to email me a return label. I now have the burden of having to find a printer to print this label and then bring it into a FedEx drop-off to return it and they did not even tell me if it was going to be paid for or not and it takes days to get a response from customer service and who knows if that response will even make sense! I will never do business with this company again. It's really sad that so many companies are like this now and it is so hard to find a decent product and service.

The most HORRIBLE experience I have ever had! I have been attempting to purchase from small and minority businesses. I recently purchased new bedroom furniture and was looking for the perfect pillows not only to add to the aesthetics of my décor but also provide comfort for the herniated disc in my neck. My only wish is I would have been wise enough to let their poor customer service be an example of why "not" to shop with them. The website is horrible and difficult to understand, with generic pics that do not outline the products. After weeks of waiting for someone to respond to my product inquiry calls with no luck, I finally email and get responses that were vague and NEVER mention “you better love what you buy because we won’t take it back”! Then I wait weeks for the items to finally ship with no communication until once again I email the company for an update. And when I finally receive the product and immediately know it is not what I am looking for, I discover I have to submit a “request” for a return. And if that is not enough, I find out I did not read some hidden policy listed beneath a section outlining returns for “mattress toppers”. The average person purchases pillows in sets, so why would they have a policy that you may only return “one” item per 12 months?! This lets me know they do not stand behind their products nor do they believe they make a product that one would truly love. I encourage you to stay away from this company with their poor service and questionable business practices. My rating is really ZERO stars!