TurmerryReviews of turmerry.com

My original order was on 09/15/24. Forget about getting reliable order tracking information. The worthless Shop app is no help, and the foreign customer service will only lie. When I wanted to cancel my order, I was told I needed to send an email. I refused and the agent eventually agreed to cancel the order. The company can't send tracking info, but they sure can send the spam.

Do not purchase anything from this company. Their policy is to only allow you to refund ONE item within a 12-month period, and you will have to pay for shipping yourself.

The website said most items ship same day. No indication that the mattress was back ordered or out of stock. It’s been 3.5 weeks and still no shipping notification. Customer service is prompt in replying however for two weeks in a row I’ve heard the mattress will ship tomorrow or the next day. I havent had a company take the money at order and not ship the product for this length of time. Setting the expectation up front and billing the customer upon shipping would greatly improve customer experience.

Turmerry does not have the capacity to produce mattresses for delivery in less than two months. They run out of materials, their production unit does not function efficiently, they cannot fulfill my order even after 2 and a half months and are not able to give a date when it will be shipped. I have never encountered an online business that charges over $1000 for its products, takes a customer's money and cant fulfill an order for over two months. Do not purchase your mattress from Turmerry. There are other latex mattresses that are available that will deliver within 1 week.

I would not recommend this topper to anyone. I bought it after much research. I ordered a queen medium. I have had it less than 1 year. The area where my hips lie are soft and have not held up. I thought I was getting a satisfaction guaranteed product, not so. I weight 136 lbs, sleep on alternate sides of the bed to help wear it evenly. My hips ache every morning. No help from the company. Very dissatisfied.

We ordered a mattress topper and a pillow from them. Mattress topper was fine, pillow made neck pain worse. I called for a refund, they told me they would email me about it, and I never heard anything. Now I call during business hours and they don't answer.

Do not recommend ordering through the website as the company does not identify when merchandise is out of stock. It took the company almost 8-hours to let me know this and unfortunately, by the time I had received the message they were closed. Now the order is delayed and I will be sleeping on the floor.

Ordered a $450 mattress topper from this company. Waited about a week and never received tracking info…so I emailed them. They informed me the item I purchased was on back order and it would be approx a month before I would receive it. I explained that I would not wait a month and wanted a refund. I ask twice for my order to be canceled and money refunded to my card. They have just ignored me so I’ve open a dispute against them with my credit card issuer. Do yourself a favor ….DO NOT ORDER FROM THIS SCAMSITE….you will be sorry if you do!!! Look at all the negative feedback….yes it’s true. This company needs to be out of business!!!