TurmerryReviews of turmerry.com

They still have serious problems about fulfilling mattress orders. They have little or no inventory and outsource everything. It has been 30 days today since I ordered it and it has not shipped. They do not update you on the status of your order and when you ask they reply with excuses. As per the FTC 30 rule, I have requested a refund. They charge your cc the day you order. They did refund the full amount back to my cc within 3 days. Edit: 10/28/25: A reply 5 months later. A bit late. Did you not read my review?? You issued me a refund. Why would I consider even dealing with your company again??

I wanted to like the products but did not and then had challenges with customer service. I ordered a latex twin xl mattress topper and a zipper cover. Both were pricey, but again I really wanted to love the products. The topper is ok- it does feel “rubbery” to me but that’s just my opinion. I could’ve purchased something much less expensive for similar result so for that reason, I don’t recommend it. The zipper cover I washed upon receiving because it was a bed product. It shrank miserably. I was initially told by customer service that I should not have washed it but that they would still accept it back. Fast-forward, I had extenuating circumstances, and after certain period of time they would not honor the return. I understand this. But they make returns challenging so buyer beware (they want you to email them pictures of the product etc- a goose chase imo). I would absolutely not recommend buying the cover because it’s unsanitary not to be able to wash it and unrealistic to dry clean as I was advised by customer service. I would personally not buy either product again or endorse this company.

Oh my God, please never use this company. They have offshore customer support and you will never receive your item. Literally, I’ve been waiting weeks for my items and then unbeknownst to me. The lady in India canceled my order and is shipping it back so they charge me For my item and then randomly sent it back via FedEx. She said the reason was is because I said I’m not sure if Dunlop will be soft enough. Are you serious? You cancel an order that I’m expecting you charge me for it and then on your own without telling me you cancel my order mid shipment, and then you scream and yell at me for an hour. Oh my God avoid this company. The customer service is absolutely horrendous and I don’t even think there is a store in North Carolina. I really don’t know what this set up is but it’s a scam for them to charge your credit card and then never send you the item and then claim that you wanted to cancel the item which was not true. I have people waiting to set this up tomorrow and then all of a sudden without telling me it was canceled. This was a total screwup on their end from beginning to end. I wish I had ordered from an American company.

I purchased the Queen soft topper and a mattress cover. When i was looking to buy this I also checked Amazon that was offering the same products with guaranteed shipping arrival in 4 days. I ended up buying from Turmerry because they were only projecting 7 days for more item to arrive. My items did not arrive for almost 3 weeks!! when they did finally arrive they were not in new packaging. The cover was already placed on the topper and did not appear new and the topper had a tear in it. Additionally when I placed it on my queen bed it appeared too small like maybe made for FULL not Qn. After sleeping on it for a couple of weeks I noted shoulder and hip pain so I reached out and said I wanted to exchange it. I also told them about the size concern and tear in cover. They asked me to first send pictures of the size which I did. They then respond and ask me to send additional pictures with a measuring tape in it and aligned with mattress. So disassembled my bed and took those pictures and provided again. They then said fine now to be able to exchange it I had to take it to be donated and video myself donating and providing a donation receipt. They said once that was done they would refund my cc and then I could rebuy the topper I wanted. All I wanted was an exchange! I wanted to send them back the topper and exchange it for a medium softness topper. I felt that it should be on them to dispose or donate the topper I was returning. I told them giving me more work and requiring me to donate it and then wait weeks for a replacement was not customer service and a reasonable resolution. This mind you was 2 weeks after having it not anywhere near the 120 days. They wouldn't budge. All they would offer was 10% discount on my original purchase. I was so tired of dealing with them at that point that i took it and cut my losses. I wished that I had just ordered it from Amazon. they would have done a free return or exchange. Needless to say but I will not be ordering with Turmerrry again.

Turmerry, is a scam, I returned their pillow back to them refused, I wasn't aware that they didn't put their returned address, they putca fake address in the same city, and the package got lost, I returned it and they have billed my credit card for $75.00 this is a horrible bad business that uses bad business practices to try and force me to pay for something I don't owe. I don't have their pillow, they are a low class scheming scamming bad horrible business and I don't recommend them to anyone. Be beware of this horrible business, I believe they got their pillow back and are trying to make me pay for a pillow I don't have.

I ordered a shredded latex pillow from Turmerry. The company claims on their website that this pillow is 100% organic Oeko-Tex 100 certified latex and certified organic cotton. However, there is no label, no number, not even a tag or logo on the pillow. There was no packaging or authentication in the box. (Other reviewers have indicated similar surprise at the lack of ANY identification upon receiving this pillow). There was nothing in the box except for the pillow wrapped in a sheath of plastic. More so, the pillow has a STRONG chemical odor that has not dissipated after eight days, in which time I aired the pillow outdoors for over 12 hours. I have purchased organic latex products from other companies and this strong chemical odor with the Turmerry pillow is NOT normal and not the typical "woodsy/campfire" smell of truly natural latex. The fact that there is no labeling on the pillow, nor any labeling included with the pillow is very concerning along with the chemical off-gassing of this supposedly organic product. The concern is the company is advertising on the website/sales pages that this is organic Oeko-Tex certified latex, but the actual product is devoid of any certs and the terrible chemical off-gassing (CANNOT sleep on this pillow) further indicates something's very wrong.

I’ve only slept on the mattress one night and didn’t notice any difference. But I’m not impressed with the company. I’ve called them before ordering because I had questions four times left four messages and no one ever called me back. I went ahead and ordered, the website said up to two free pillows with order of a mattress. I ordered the hybrid and didn’t get any pillows. When I let them know, they said oh the pillows are only if you order an all latex mattress. That is not how it stated on the website. I ordered this mattress with the idea of getting two free pillows, if they had answered their phone or return my phone calls I could’ve talked about this before ordering it. So I am not impressed with the company.

We bought a $396 mattress for a new camper van we bought in August 2024. When we received it we realized it was too heavy. The site gave dimensions but not weight. So we immediately sent it back to the tune of $100. We have the receipt from Fedex stating that they received the mattress. They never credited us after numerous texts to the rep. We disputed with our credit card but they sided with Turmerry. So we would never recommend Turmerry to anyone and would give minus 10 stars if we could. We spent $500 and have nothing to show for it. Turmerry is calling it a donation. Don't shop here!