TurmerryReviews of turmerry.com

Wonderful products, some support and communication issues, maybe staffing problems?

My bed is SO COMFY and inviting, blessed with both a natural latex topper and an organic foam contour pillow. My neck and back are especially and specifically grateful!

I’ve been using a contour memory foam pillow since 2017, but decided to switch to a healthier latex version. The contour latex pillows were not available at the time, so I tried the molded solid latex pillow instead (queen, mid loft, medium firmness). The latex itself is very springy and comfortable, and I can’t detect any smell. I appreciate that you can customize the height and firmness, and I really like the loft and firmness of the pillow. I’m primarily a side sleeper, and I think the molded solid latex pillow is probably most comfortable for back sleepers, or those who don’t currently use a contour pillow. Several times, I ended up waking up with a slight kink in my neck. This gradually resolved itself once I got out of bed. I think my years of sleeping on a contour pillow have made me accustomed to the curvature. While I love the loft and firmness of this pillow, I plan to return to the local store to buy a contour latex pillow once they become available. If you don’t currently use a contour pillow, I think this pillow is a fantastic option!

Thank you Jeff for your continued communication through the process of waiting for our order. We finally received our order and are enjoying it very much. It means a lot to me to have someone that keeps in touch with the customer to let me know what is going on, even if it means we have to wait a little longer.

Appreciate working with a small company committed to sustainable products! While I was initially frustrated with delivery delays (as should be expected these days), as soon as I reached-out to Turmerry directly they were very responsive and my fears that I was going to be lost down a foreign auto-bot response I received honest communications from a real human who took responsibility for the delays and kept me updated with the progress of my delivery. In today's world of big companies, it's worth working with a small company trying to stay competitive in pricing and excelling in customer service whenever there's issues (even when it's outside their control).

I too had to wait almost two months for my 3" soft king topper but it was worth the wait. We have an almost new premium mattress that turned out to be much too firm causing hip and shoulder pain as a side sleeper. This topper has given me the first blissful sleep in months. I am especially pleased that when we unrolled it, there was no chemical smell - I actually feel safe sleeping on this mattress. Only issue is that it adds height to our already high bed so it can be a challenge to get into bed. I also felt like I might roll out of bed if I slept too close to the edge, but when I moved toward the center a bit, problem solved. I originally said I wouldn't buy from them again because of the delay, but I have changed my mind. As long as they don't ship FedEx, I'll be happy.

I ordered the shredded latex pillows and found they were extremely squishy and not filled completely in the case. I returned them and ordered two solid latex pillows instead, they are nice and bouncy. I ordered a 3" firm topper in King, then decided to change the order to a 3" medium in queen. The order was always delayed and a few week later I still have not gotten my topper. I believe the shipments must be stuck on a boat along with lots of other merchandise and the ETA is up in the air. Just to let you know, I did order a another size natural latex topper for another company as a futon and received it within 2 weeks of the order. I still have my order pending with Turmerry. However, I do believe in the company and the quality of their products. They do need better customer service and communication so customers know what is going on and so on. At times reaching them means leaving a message on the phone or an e-mail. Cheers.

We bought the firm King Size Topper, because our fairly new bed of 9 months became too soft and we were experiencing severe back pain. The Topper has been a great help and has relieved most of our back pain and been able to have deeper uninterupted sleep.