TurmerryReviews of turmerry.com

Similar to another reviewer, I placed my order on May 8th and still have not received notification of my order shipping yet. The website clearly says receipt of items is between 5 - 7 days, with most items shipping same day; it has now been over 15 days without any notifications. I had to follow up twice only to be told no updates and that it would be shipping soon...yeah right. Promptly canceled my order as there are so many other competitors who offer the same product. One star for promptly answering my emails, but too bad they were not informative or transparent.

I made a purchase on 04/13. It said that the product would be in stock on 04/20. After 3 weeks of my purchase I contacted them about an update about my order they said I would have to wait 2 more weeks, which I was okay about it. Passed 3 more weeks waiting. I visit the website for the same product I had bought and they stated a same shipping day which made me assume they already had it on stock. I had to contact them again about it and they said it would be on stock around 05/15 and that I would receive an email with the confirmation of the shipment. It never happened! I feel very mislead. Also the fact that I had to ask (politely)for an update just shows a lack of transparency and commitment to their clients.

From the moment we received the mattress, I had serious concerns about its comfort and support. The ends noticeably sag, and when lying on the mattress it does not cradle the body as expected. The head area feels unusually high, the center feels saggy and unsupportive—particularly through the mid to lower back—and the foot area feels oddly elevated. In addition, the edge support is extremely poor. Sitting or lying anywhere near the edge makes it feel as though I will roll off, which forces me to stay rigidly in the center of the bed and prevents full use of what should be a king-size sleeping surface. What is most concerning is that these issues were present from the very first day. I am 5’1” and 110 lbs, so the sagging in the center is especially troubling and does not make sense given my weight. After just one night on this mattress, both my husband and I woke up with back pain. I have not had back issues in over 10 years, and after sleeping on this mattress I was in significant pain. I wanted to return the mattress immediately, but my husband encouraged us to continue using it due to your trial requirements, hoping the issues would resolve over time. Unfortunately, they have not. In fact, the situation has worsened. I now dread waking up in the morning due to back pain, and I dread sitting on the edge of the bed just to put on my socks because the sagging edges make me feel unstable. The stupidity is they encourage you to trial it for three months and at that point you cant even figure out how to return such a heavy piece. So then you are stuck. If you make the mistake of buying this and its awful, and it will be AWFUL please return it immediately. We regret purchasing this mattress sight unseen. While we have successfully purchased mattresses online in the past, this experience has been entirely different. We still own our previous mattress, which is approximately 15 years old, and it feels far more supportive and stable. We upgraded to a king size, which is the sole reason we purchased this mattress, yet we now find ourselves competing to sleep in the guest bedroom because the old mattress provides support and does not cause pain. DO NOT PURCHASE TURMERRY!

hands down the worst, most expensive pillows I've ever purchased. Yes, they did arrive. Yes, they allowed me 1 exchange. No, they would not allow me to send the new ones back. Oh man. I can't even begin to describe how terrible this product is.

When I first made my order I waited a week before emailing in to see when the Pillow I ordered would ship. I got the pillow and absolutely hate it. It is a shredded foam pillow and it is hard as a brick. I submitted the form for a return and found that the 120 day return policy is nothing like the rest of the industry. They will only all a return of something that is not used. When you submit the form it says they will give store credit for the donation of the pillow. I submitted the form and not it just sits in submitted. It has to wait till it says approved before they even tell you the expectations for the donation. I emailed in as a follow up and have received no response. Not even one that the email was received. The customer service is a joke. While I might be stuck with store credit, I debate if I should even give them another chance and use the store credit.

Update 9/12 Trust Pilot reached out on behalf of Turmerry requesting additional details which I promptly provided. Evidently Turmerry reads and reacts to reviews on Trust Pilot but not emails sent directly to their customer service. I have still not received my refund, and no response to my email inquiries regarding my refund. My UNUSED pillow was returned and I have proof of receipt from UPS of its delivery to Turmerry. ORIGINAL REVIEW: The neck support pillow was limp and unsupportive straight out of the box. They approved return, sent me instructions and address to return AT MY EXPENSE. Pillow was delivered to them 2 weeks ago and no refund. They don't even respond to my email inquiries as to the status of refund.

I ordered a mattress topper cover TWO MONTHS ago, the order was confirmed but since then there's been 0 update. They dont answer emails either. Apparently Im not alone in this experience, I wish I had searched for reviews of their company before ordering. It's literally a cotton pouch, even if someone handstitched it from scratch it would have been ready by now.

I'll update once I receive my order. The process so far has been lackluster. I ordered on 6/28 and the website says as long as you live on the same coast they do you should receive your order in 1-3 days. I reach out because the shop code isn't being updated. I'm informed the topper was on backorder but expected the week after. [Ambili Syam from Turmerry Store Wed, Jul 2, 1:58 PM to me, Hi ****, Thank you for reaching out, and we apologize for the delay. Your order includes a mattress cover, which is currently out of stock. We expect it to be restocked by next week, and your complete order will be shipped as soon as it arrives. We truly appreciate your patience and sincerely apologize for the inconvenience. If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out.] I email 2 more times. They email back saying they've been trying to reach me by email to verify my card order for fraud prevention??? [Ambili Syam from Turmerry Store Jul 11, 2025, 10:47 AM (5 days ago) to me Good Morning *****, We have sent you several email for order verification to proceed for shipment but didn't hear back from you. To help us verify your purchase securely, please check your credit card statement online and look for a charge from us. It will appear as: SP TURMERRY XXXXX (with a unique 5-digit code). Please provide us with that 5-digit code so we can confirm the transaction through our fraud prevention system. This step ensures the safety and accuracy of your order. Thank you for your cooperation!] I ordered through affirm for one thing, but how is this helpful? For them or me? They should have been able to verify funds the day they received the order. I check my email daily for updates. There's no way I missed an email from them. This is all very strange and fishy. When I call Turmerry a lady with an Indian accent answered (I do not mind oversea call centers, and I have no problems understanding accents). I asked to speak to someone in North Carolina who could put hands on my mattress and answer my questions regarding my order. She said she was there and kept insisting on the verification code. It took 10 minutes on the phone to explain that I couldn't give that to her because I paid through Affirm. I got more and more upset (I've spent thousands of dollars on this freaking mattress) and she finally agrees to "release" my mattress for shipping. Jesus Christ. I have never had to deal with anything like this before. Update 7/11: The same day I posted this review they reach out to apologize for the confusion, lack of clear communication, etc. Say they are going to expedite my order, but please consider updating my review afterwards. [Ambili Syam from Turmerry Store Fri, Jul 11, 2:33 PM (5 days ago) to me Hi ****, Thank you again for your feedback — and we’re very sorry for the bumpy experience you’ve had so far. We’ve prioritized your order and it is now being processed for immediate shipment. You’ll receive tracking as soon as it’s on the way. We completely understand how frustrating this delay and lack of clear communication has been, especially when expectations weren’t met and you had to follow up multiple times. As a small gesture for the inconvenience and to rebuild a bit of trust, we’d like to offer you a $25 refund once your full order is received and everything looks good on your end. We hope that by the end of this experience, you’ll feel a little differently about us — and if so, we’d truly appreciate it if your impression of the process could reflect that wherever you’ve shared your thoughts. If you feel that your concerns have been addressed and you're satisfied with how everything turns out, we’d be incredibly grateful if you’d consider removing or updating your Trustpilot review. Your feedback really does help us improve — and your updated impression would mean a lot to our small team. We’re grateful for your patience and the opportunity to make this right. Warmly, The Turmerry Team] 7/15: I reach out to them, yet again, for an update. I get this email. [Ambili Syam from Turmerry Store Tue, Jul 15, 1:37 PM (18 hours ago) to me Hi Christina, Thank you for reaching out, and we apologize for the delay. Your order includes a mattress cover, which is currently out of stock. We expect it to be restocked by next week, and your complete order will be shipped as soon as it arrives. We truly appreciate your patience and sincerely apologize for the inconvenience. If you have any further questions or need assistance in the meantime, please don’t hesitate to reach out.] I emailed back asking for a refund. If the topper is backordered, fine, but give me the option to go without or ship it separately at this point. I don't think they have any stock and are a 3rd party drop shipper. Update 7/16: They immediately refunded my money first thing this morning