TURBROReviews of turbro.com

I cannot express how wonderful my customer service experience was. We had an issue with our electric fireplace that was purchased a few months ago on Amazon. The service I received was incredibly polite, patient, and willing to help us try and fix the problem. In the end they provided us with a refund/giftcard to replace our heater. Thank you so much Britany!

Best customer service experience ever! Fast to respond and great communication.

We researched several fireplace options but ended up going with Turbro. They had the cleanest looking fireplace and I liked the features. Got it on sale, great! Got it delivered and it worked great for quite awhile. Then the control button for the heater stopped working. Emailed customer service and sent them the serial number. A week later they sent us a replacement unit, told us to keep the original. Not sure how they can afford to do that, but I’m not complaining. Great customer service, prompt and respectful. Would definitely buy from them again. Thanks

Great customers service!!!

We researched several fireplace options but ended up going with Turbro. They had the cleanest looking fireplace and I liked the features. Got it on sale, great! Got it delivered and found the plastic cover over the control buttons was missing. Emailed customer service and sent them the serial number. A week later they sent us a replacement unit, told us to keep the original. Not sure how they can afford to do that, but I’m not complaining. Great customer service, prompt and respectful. Would definitely buy from them again. Thanks!

I received my firelogs heater and remote was defective. Spoke to very helpful love person and a new one was in the mail the next day. She was very helpful ! N

We initially ordered our fireplace from Amazon and when installed it was very loud. We reached out to customer service to ask if they had any suggestions and after sending them a video of the noise. The customer service rep quickly replies and informed us they were shipping us a new unit. We were able to replace the noisy unit with a new unit that is much quite and meets the expectations. The customer service was easy to work with and we love our new unit.

I recently purchased the TURBRO electric logs and it stopped working and I’ve called and left voicemail and sent several messages and emails but no one has responded back yet. Please contact me as soon as possible.