TURBROReviews of turbro.com

Even thought the product broke down after 4 months, the company is wiling to send me a free replacement at no additional charge. The staff that process the refund was very nice and understanding, she process the refund right away after received the proof of invoice and damage proof. My issue was the knob not working and unit can't turn of. It was very nice of the company that do free replacement after 4 months of owning. GREAT Customer Service and good device.

Turbro has the best Customer Service I have ever dealt with. I need a part and she walked me through what I needed to send her.....it was done that day and the part was in the mail the following day.

First of all, the machine is well built and beautiful. It has the second most realistic flame replication I've seen on an electric fireplace. It integrates effortlessly with my Smart Home and so easy to use. Outside of the product itself, it's Turbro's customer service that stands out. I got a defective unit that was making grinding noises when the flames were on and reached out to their customer support. They immediately triaged the problem and sent out a replacement to address the issue. I'm a happy customer! 5 stars

Exceptional Customer Service & Great Product! Love all the colors and the crystals. Seems like a real fireplace.

The ABSOLUTE BEST CUSTOMER SERVICE EVER !! They care about my satisfaction and functions of my portable A/C they even doubled my from one year to two AMAZING

Great product, even better customer service! I have the TS20 and had an issue with the heating component. Contacted costumer service and Britany was a pleasure to work with. This is a great unit for small spaces—a lot of heat output for a small machine, crackling sound & fire doesn’t look “fake”, great vibe! Highly recommend this company. Will be a return customer!

On searching for a AC unit, l purchased this brand that l have never heard of. I'm thankful that l found one that met our needs. Had an issue with the remote and the staff helped me with it quickly. Shout out to Nicole and Britany for their help. If l ever need help with anything concerning my AC, l will call. Blessings Turbro.

Purchased our portable a/c unit August 15, 2023 and it was great until the blower fan for the a/c side came apart. I contacted the company on March 26,2024 and on April 2, 2024 they delivered a complete new unit. They requested a few few pictures of the problem and immediately contacted me to let me know a replacement would be sent and it was......Thank you for your prompt response to our problem. Definetly reccomend this company!