ANASS F.
To Many Charges on Turbosquid
To Many Charges on Turbosquid, they take from each sale 60% + Taxes this is unfair. how the buyer will make money and the half profit goes to charges.
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TurboSquid (turbosquid.com) has 77 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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77 approved reviews, newest moderated first
ANASS F.
To Many Charges on Turbosquid, they take from each sale 60% + Taxes this is unfair. how the buyer will make money and the half profit goes to charges.
Jenn
I've used it for years, as a buyer, so that's the only experience I can talk about. In the past I've had issues and support was good. I don't know how different the support is right now. In terms of quality assets, I saw someone saying that there is "too much overpriced rubbish". Well, for me it's like that everywhere. I see good content, some of it is overpriced, but at other sites, such as cgtrader (which I also like and use), I've also encountered overpriced assets that once I download them are garbage, so I don't think this is an issue that will be solved if you migrate to other sites. Turbosquid is good, but I do wish the prices on some of the assets would be more affordable (I saw a 10K asset one of these days). Other than that, I can't complain... there is variety and some great content as well. The page UI does require a few features to enhance user experience. I don't see the review section anymore and there should be a button to add an asset to a wishlist. Those little things would make users happier.
Anna H.
my deceased husband has been selling on turbo squid. After he died I wanted to close his account. I received a very friendly reply that convinced me to keep the account open. I sent all the reqired documents and informations but never got any anwer, money or support again. In the following years I tried severel times to get in contact and close the account. Nobody ever answerd or helped me. I do suggest to everbody to avoid turbo squid.
Response from TurboSquidDec 3, 2020
Hi Anna, we're looking into this and it looks like an unfortunate error on our part. We're truly sorry to have added to an already stressful situation. Our support supervisor is emailing you directly to help get the account settled to your satisfaction.
S O.
there's straight up no download button on the 'Downloads' page (which I was taken to after clicking the big orange 'download' button for a free model). i have tried on multiple different browsers. the sites FAQ page was insufficient. I wouldn't bother getting an account to download free models. this site is useless, something seems very wrong with it.
Response from TurboSquidOct 13, 2020
From your /Downloads page, you'll see a list of blue links with the different available formats for each model (OBJ, FBX, etc.). Click the link for the format you want and the download will start.
Riyad A.
Turbosquid is an ok platform for downloading free models. However, once you start taking money into consideration things become bad. Really bad. First off, they take 60% of the artists' revenue. If 10 people bought your 10 USD model, you'd only get 40 USD. Second, a lot of people are complaining that they got charged and they didn't even get the item they got charged for. That is just a straight-up scam. I don't care if it isn't intentional. And finally, reuploading paid models for free is a big issue. You'll find a lot of great models for free but the model's page and description do not match it (so it is a reupload). Honestly, just don't use Turbosquid. There are many better options. P.S if you are going to get free models, be careful when using them for commercial purposes, like I said most of them are reuploads, meaning that some of them might be licensed and use of it for commercial use might be illegal.
Karim H.
If you don't have to contact the support and if there's no issue with downloading your purchased models, everything is fine. In case you have to contact the support, you'll probably have to wait over three weeks for a reply. A few years ago everything was way better on this site. It's a shame to see how they treat long term customers. Edit: Just check REQUEST #639838, it still takes over 2 Weeks to get an answer and no solution has been found yet.
Response from TurboSquidSep 25, 2020
Hi Karim, we've got a support team that's available 24/7, so it definitely shouldn't take that long to resolve an issue. We would love to help you get this straightened out, you can open a support ticket or start a live chat at any time on our site.
Zaven Alexander B.
I've been selling on Turbosquid for several years and its just come to the stage where its terrible for creators. They take 60% of every sale from creators and seem to think this is just. In the past I could offset the loss by increasing prices but now they price lock everything to prevent you from doing that. I've now stopped uploading products to Turbosquid altogether and removed my high value products. Its completely unreasonable to treat your creators so badly when they built the platform for you. If you are looking to buy 3D models, look for the same products on other platforms like CGTrader and buy from there, the cost doesn't change for you and it makes a world of difference to us creators!
Response from TurboSquidAug 10, 2020
We’re sorry to see you go. Our rate for non-exclusive artists is 40%, but we provide ways to make a lot of additional money for those 3D sellers that go all-in and sell exclusively with us. That starts with the opportunity to make up to 60% on each sale as you sell more. We also provide you some unique syndication options that allow you to publish once and make money from many sites, like Free3D, PixelSquid, CGStudio, Envato, Pond5, and more. We pride ourselves on always working hard to find new ways to make our sellers more money. Sorry that you didn't see it that way, good luck with your model sales.
KrabMonster - Rak z Y.
They have removed serial download option. And in the free models category are pay models also. Is this some kind of joke? The site was brilliant, but what they're doing with it now is a mockery. What else will they come up with?