I've been using Turbosquid for years and my experience is very good. When I need a 3d model it's my first resource, I've found good free models and when I buy them they quality is professional. I also use it to sell my products, they always pay on time, I never had any problem. The chat is not so helpful (the support ticket is better) but it remains one of the best website for 3d models.
JD
Jnanashakthi D.
I uploaded my models
I uploaded my models, after some months it is in suspended mode because of "Overlays on All Images"
I don't know how to resolve
Updated:
Turbosquid staff contacted me regarding above comment & told about mistake in my sample images..
I just removed that text oveled image & waiting for clearance of suspension...
Response from TurboSquidOct 10, 2022
Hi, our support team is happy to help you! I've let our team know of your issue, and an agent will be reaching out to you directly to assist. In the future, if you ever need assistance with your models, please contact TurboSquid support here: https://support.turbosquid.com/
HH
Holm H.
Creatives are cheated out of their…
Creatives are cheated out of their hard-earned wages in the end. Newcomers get paid 40% and have to pay additional taxes in their country. Yes, you move up (if you can call it that at all) and get from 150 euros sold objects then paid a whole 41%. Exclusive contracts with squid-io guarantee for it, then one sells exclusively at TS, just 60% what is still fraud.
Let the fingers of it, there are better alternatives like CGTrader and others.
EC
Ecstasy
Scammers, I lost my account and models !
I am a 3d artist and sold many 3d models on this site, then they suddenly closed my account without any reason or warning and removed my 3d models.
I tried to contact the support team multiple times but they didn't reply
I made a second account and they did this to me again without even informing me about the reason.
So kindly stay away from these scammers, it is a fruitless waste of time !
TH
Thirdrdaxis
I've been with Turbosquid since day one.
I've been with Turbosquid since 2000. It's been a rather good experience with a couple bumps in the road here and there. But something has changed in the company.
They have since stopped sending checks and instead insisted on doing a very strange digital money transfer which has to go through a mediary (Payoneer) then to my bank so it now takes days to process. Their payments are very inconsistent and CAN NOT be depended on.
This all came to a head today. I was very much depending on that payment and they decided that they would delay payment for the Forth of July weekend (this weekend) until the 5th so I will not be getting paid for an entire week. I have since pulled ALL of my assets from the website in which their response was "Do you need assistance deleting your assets?"
I am in complete disbelief despite all of my efforts to get the payment through today they were completely void of any humanity or loyalty in spite of the fact that they have made nearly $106,000 off of my work (avg. $400 per month) and I've been with them for 22 years. Un-believable.
I am in shock and in tears that YEARS mean NOTHING and I'm left feeling like a complete stranger and outsider in this decades long business venture.
TR
TRON
Terrible, unethical company - Avoid
I've been a Turbosquid customer for many years and have recently discovered that they are knowingly making profit from stolen 3D models. Just search Google and you will see for yourself. You can also read a great article about this which provides more context by searching opengameart.org. Unfortunately, I can't post a direct link to this here.
As mentioned in that article. Turbosquid are unlikely to inform you if you have purchased a stolen model, so check the profile page for any models you may have purchased via your account regularly. If that page is blank or redirects you to the Turbosquid home page, chances are the model was stolen and has been removed. Don't be surprised if you are contacted by the original author of this content seeking adequate compensation as mentioned in other reviews below.
I've also had some of my content stolen and sold on Turbosquid over the past year, but this company does not care at all. They haven't even banned the user who stole and sold my content via their own platform. Ask yourself, what type of company actually allows someone who knowingly stole content and made their own customers potentially liable to remain active and continue selling content?
If you are a digital artist or care at all about this industry, then you will refrain from supporting this company and condoning this type of behaviour altogether.
DT
Danil T.
turbosquid is terrible
Huge commission: you get only 40%.
Pointless requirements: constant checks during which the model is blocked for a very long period of time, the need to make a white background (why, really?), Just posting the model causes many not always clear problems.
Moderation: due to the fact that the site is just full of low-quality models, your possibly good models get lost between them. Bad repetitive 3d models are not deleted or hidden, but yours will certainly be.
Interface: for the buyer it is attractive, but for the seller it is so confusing, and sometimes crooked.
Search: not a logical search at all, very strange categories of models, it is possible to display models by the number of views (100, 200, 500), but how this works is not clear, because even the author of the model cannot see such information.
And now the worst thing: at the beginning of my work in 3d, I uploaded several models to different platforms, I earned some money on turbosquid. To withdraw it, I created a PayPal account, but it was not fully supported in my country, I realized this when I received notifications from other platforms that the payment failed. On those platforms, the money was returned to the wallets, and I normally transferred them to a normal account. But turbosquid just ignored it. The money did not come to the account or to the turbosquid wallet. they just stole the money and don't want to do anything about it. Although they probably did, after this event my sales dropped a lot.
Perhaps earlier turbosquid was a very popular platform for selling 3d models, but now it is terrible, I don’t recommend using it, and even more their squidguild, thanks to which you get how much you should from models and not just what you got from their huge commission, but in return you refuse to use normal platforms on which you can earn more than 5 times!
PR
Pete R.
Simple refund Hah no such luck
On their site they state that if an image is not suitable for your project they will give you a simple refund. They make it as difficult as possible. Instead of just giving a refund. First, they contacted the author of the image to try and deal with the problem I had. Then it still didn't work. Then after 7 exchanges of email, they said as an exception they would issue a refund and I had to fill in a special request. Do not do business with these people.
Response from TurboSquidMay 16, 2022
Hello, we’re sorry the product didn’t work as expected. In an attempt to rectify the situation, our team contacted the artist to see if a fix was possible, which extended the time frame. In cases where the model is downloaded, we require our customers submit a refund form stating they have deleted the file from their device. This is to protect our artists’ work, and we appreciate you taking the time to submit it.