TurboSquidReviews of turbosquid.com

I'm pretty happy using Turbosquid. I've been using them for years and generally all is well. I did encounter and issue yesterday that I should mention — if you have a refund processing, they won't allow you to download any further models until the refund is processed. These are completely separate transactions and you can pay for the models, just not download them. They need to fix this straight away! Luckily the 24/7 chat members were able to provide me with links to download my assets, helping me to make my deadline.

I am a 3D creator, I chosen Turbosquid because it's the only website that promotes your content in the first results if your skills are high and in my experience the "meritocracy" was always coherent, but at the cost of exclusivity (which I accepted). Further, this is the only website where inspectors check and test the quality of some eligible products, applying a badge that shows that to customers. Not just that: this is the only website that offers to artists an automated service to convert formats (with their materials, with fidelity), and a side service called Pixelsquid for selling renders-only of submitted 3D products. For artists, much bigger sales and visibility than other sites, in general. Very visionary, but it has its flaws: artists don't have an identity there, a "profile" (feels sterile and sad), and can't be personally contacted after purchase, so the customer experience can be problematic sometimes; customers service went worse in quality and slower in time, after the Shutterstock acquisition; Royalty given to artists is LOW; Submitting models can be tricky for artists who are not much skilled and the interface is not the best; Some UI/UX is also bad in several other areas (like the list of downloaded models) and often hampers the chances to valorize some features and to introduce others (like adding a list of bookmarked products). A less relevant point, but worth mentioning: compared to CG Trader, the userbase in the forum is 0 toxic/extremist and you're free to mention other services without taboos or being attacked asap. - Summary, for artists: good if you're skilled enough and serious about what you do; frustrating and unwelcoming if you just started with 3D, and quite worrying about the future since it's now a Shutterstock service, and Shutterstock is famous for not respecting contributors to a quite incredible degree (and royalty is already low by default, so the perspectives are rather that it would go worse, not better). - Summary, for customers: good if you're a high profile customer who would spend more for quality and has some commercial projects going on, quick deadline, needing ready-to-use models; not so standing out if you're buying something simple for personal projects (other sites are valid as well in this case), and CG Trader has a better customer service anyway in case of problems as well as you can contact artists if anything is wrong. It can be determining for your choice.

I've used it for years, as a buyer, so that's the only experience I can talk about. In the past I've had issues and support was good. I don't know how different the support is right now. In terms of quality assets, I saw someone saying that there is "too much overpriced rubbish". Well, for me it's like that everywhere. I see good content, some of it is overpriced, but at other sites, such as cgtrader (which I also like and use), I've also encountered overpriced assets that once I download them are garbage, so I don't think this is an issue that will be solved if you migrate to other sites. Turbosquid is good, but I do wish the prices on some of the assets would be more affordable (I saw a 10K asset one of these days). Other than that, I can't complain... there is variety and some great content as well. The page UI does require a few features to enhance user experience. I don't see the review section anymore and there should be a button to add an asset to a wishlist. Those little things would make users happier.

I gave them a one star rating at first because my order was cancelled without explanation and purchasing a model seemed like a hassle with all the steps they required. I am now giving them 4 stars because their customer service is top notch, at least it was in my case. I had a love chat with someone and they explained the issue, it was an error on my part. I made the purchase again and got an approval very quickly. When the files were ready for download, i would click on them and nothing would happen. I called and spoke to someone named Brittney, she was very nice and told me my vpn was causing the issue. She did something on her end and i was able to download. Then i was having issues downloading that specific file format... I couldn’t unzip them (I use a Mac). Called Brittney back and she quickly sent me the unzipped files with a direction sheet on how to do the rest. I eventually realized i couldn’t used what i had purchased, it was my fault, and they gave me a full refund. In addition to superb customer service they have the best 3D image selection by far.