TurboAntReviews of turboant.com

I've had my scooter for 6 months. First time i road it the tire went flat. Then I fixed, and found out the breaks aren't working. They have not helped me at all now i have a scooter for 6 months and cant use unless i spend more. $150 more

I bought X7 Pro on 3rd of the May 2022, it arrived me on 10th of May 2022. My order number is EN15203TA. The scooter was dirty out of the box. I had my first drive on the day it arrived, before I drive, I charged the battery for 8+ hours without unplugging, however as soon as I throttle one of the 5 bars disappeared and then I'd known that I may go to a refund or a return with that product. The day after, I had my second ride and it took approximately 7 miles to kill the battery with full throttle mode, and I called the turboant.com support and told them that my battery does not last long as they marketed and they told me that they issued my complaint to the technical suppoprt and they would call me back in a day, they never did! One more day after full of charging the battery about 12+ hours there wasn't even 5 bars, it was only 4 bars where the 4th bar disappeared so soon after I started to ride it on the middle speed mode. Then on my 4th ride I got a flat tire. I ordered one extra battery and 3 more inner tubes. The battery came in a week but the tires were coming from China and it took 2 weeks to arrive. Soon as I changed my flat tire, the first drive I got a flat tire one more time. And I let the company know that I wanted to have a refund on the phone. They sent me an e-mail and I obeyed the instructions of the e-mail and I sent them the e-mail on 10th of June, it's been 17 days and they didn't send me a barcode and now my order date has passed the window which I could refund or return the product. I will file a complain about this company, and I will never let go of this fraud. Update. They finally refunded me. But it does not change my experience with them, I’m left with the time I lost. I thank turboant for their cooperation, and wish they fix their shortcomings soon.

This is a bad product from a bad company with terrible customer service. We bought the M10 scooter for my son at Christmas 2021, and he rode it a few times before the weather turned cold. We charged it up in the Spring, and the scooter wouldn't turn on. I emailed customer service, and what ensued was two weeks of unhelpful responses and convoluted instructions. We did a voltmeter test, and videotaped the results, and over two weeks we could not get a coherent response. My wife jumped in, and she couldn't get anywhere. I finally said to send us a new scooter, or we'll fight the charge through our credit card company. Here is the verbatim response from customer service: "We recommend doing a battery voltage test because it is the fastest way, and also to avoid re-issue of the battery, which still cannot solve your problem and will delay your use. If you have to threaten the process as soon as possible, then we have to reissue the battery for you to the previous address. If the battery can't solve your problem, you will still complain that we wasted your time and didn't solve the problem. isn't it?" When I spoke to a customer service manager I was told that we had over charged the batter by leaving it charging for three days, and that charging it too long voids the warranty. No where in the instructions does it say the battery can be overcharged; there is no warning. The customer service manager told me that we were lucky the battery didn't blow up from overcharging, and that I was irresponsible allowing my 14-year old son to plug it in. Literally, the biggest bunch of BS I've ever been fed. He admitted that the instructions we had been sent didn't make any sense, and he said he would send a new battery even though they didn't have too. It was our fault we left it plugged in more than six hours, even though it does not say that overcharging is a risk anywhere in their material. I'd like to think the possibility of explosion would warrant a heads up, but I let it go. In a lifetime of customer service calls, this one was special. They sent a new battery (which they should have done with our first complaint), and the first time out riding it the back tire went flat. I ordered new inner tube on May 20, and received it on June 1. We rode it a few more times, and the front tire went flat. I just ordered another inner tube ($10 for the tube, and $15 for shipping), and I assume it will take two weeks. I hate this scooter, as much as I can hate an inanimate object. I accept that I bought a lemon, and like Ryan, would like to fling it off a bridge, which I will do the next thing that goes wrong. Do not buy a scooter from this company. You have been warned.

Piece of garbage. If anything goes wrong (and it will) you are stuck without parts for weeks and/or have to pay more in shipping than the cost of the actual parts, wait weeks, and on top of that and they will blame you for the issues. Just chuck $400 off the bridge or donate to a charity. I chose poorly. I'm done trying to reason with them.

HORIBLE CUSTOMER SERVICE I bought two bikes from this manufacturer, and the second one came with defects right out of the box. I can tell that I am dealing with foreigners from China due to the lack of care and concern, empty promises, and poor communication skills, I have given up after 7 months of waiting for them to replace my bike or send me parts. They are a rip off company and wont even send you a new defect free bike after paying for one. DO NOT BUY FROM THIS PLACE OR YOU WILL REGRET IT!!!!!!

I recently purchased the Turboant back in April 2022 and have used it 3x. The purchase was for me to commute from NY Port Authority to my office approximately 3/4 of a mile away. The scooter stopped working and would shut off mid ride within a week of receipt. Reached out to Turboants customer support team. They tried to convince me to buy a volt meter and check the voltage at the battery terminals which would have costed me easily an additional $100.00. I pushed back and after 2 weeks of back and forth and my insistence on them sending me a replacement battery, they finally agreed and sent a new battery. The battery was a lead time and was 4 weeks out. Received the new battery and the scooter still does not function. after charging it. I have reached out to them countless times over the last week (June 2022) and still have not heard back. I let them know the product was still not functioning and they basically ghosted me. I've requested a refund and have yet to receive a response. I am completely disappointed as the scooter cost $500 and I've got absolutely no use out of if. More disappointing is the fact that they don't stand behind their product and are basically promoting this as a premium scooter . I will be filing a complaint with the BBB to see if I can receive some support but this product is basically made in China and they don't care about anything but the $$. Don't take chances with this product . You will regret it.Ive also tried calling their support number but it rings and rings. I should have gone with the GOTRAX .

I never recommend this brand to anyone like they their battery range is really low like the show what is totally fake !! I ordered it and I used it for 2 days just within 14 km range it battery gets turn off and also my battery never gets charges upto 5 BARs even I put my scooter in charge for 7-8 hours many times than too !! It just charge 4 even my plug is high voltage than too Also , they don’t have any branch for any agent in canada Ontario so I reach them through mail and they tell me to shoot a video of battery voltage and all now where should I found this like it’s not more than 1 month I buy it and they are not helping also !!

WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE. IF (yes, big *IF*) it works you’ll be fine. Mine arrived and I got one ride. Charged it and the second time I went to commute it wouldn’t turn on. Instead of sending replacements they made US go find a vendor with a meter to check the charger. Well, they’re are no companies (they don’t have US vendors) that do what they ask. Asked for replacements and they said I would be charged restock fees and shipping. WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE.