TurboAntReviews of turboant.com

If I could leave a Negative Rating I absolutely would. I bought the X7 scooter for my daughter. She has to walk MILES AT NIGHT to get home from her Ballet Class, and had been asking for an Electric Scooter for MONTHS. I wanted her to have one, but they’re all so expensive, and I wasn’t sure that I could afford one. But when I saw her fall asleep before there was even time to eat dinner, I knew what I had to do. I bought the X7 Pro from TurboAnt. Several weeks later it finally came. We charged it overnight, and the next day, while my daughter was riding home on the Scooter for the first time, IT BROKE! She was going at arround 7 MPH (Which isn’t half of the 20 MPH max.) WHEN IT JUST STOPPED WORKING!!!!!! The User Display read Error Code 1. Yet there’s nothing on TurboAnt's website about “Error Code 1”. I proceeded to email Customer Service, to ask what it meant. They didn’t respond for 5 WHOLE DAYS. Considering how hard I worked for the scooter, that PISSED ME OFF. When I finnally got a response from Customer Service, I was told that there was a “motor issue”, (they were very vague about that) and I was instructed to fully disassemble the Scooter to “CHECK FOR LOOSE WIRES'' The tutorial they sent me was totally unhelpful, and directed me to disassemble the entire scooter, without any directions for how to re-assemble it. It’s as if a car broke down, and the owner was told to take apart the ENTIRE ENGINE! I considered exchanging the scooter, but given how SHADY THIS COMPANY IS, I’m unsure that I would recieve a new one! If ANYBODY at TurboAnt is reading this, I would like an IMMEDIATE SOLUTION in which I am either sent a Functional Model/Replacement Motor, or am FAIRLY compensated! I AM COMPLETELY DISGUSTED by your NEGLEGENT PRACTICES! I WARN EVERYBODY: NEVER BUY FROM TURBOANT!

Terrible experience! After only having the scooter for about 4 1/2 months it stopped working. After getting the run around for months, trying to get help/warranty coverage, turboant told us it was most likely the battery. Then (after they stalled for months providing support) said that it was now close to the end of the 1 year warranty period and the battery life had likely expired. They then informed us by email that if we FIRST gave them a five star review, only then would they replace the battery! This all happened within the warranty period but the “offer” for a replacement battery in exchange for the 5 star review was made one year and 4 days after original purchase April 20, 2022. Bad business practices and terrible customer service experience. We now have a scooter only used about 4 months that we cannot use because turboant will NEVER get a fake 5 star review from us, and out of principle, Turboant will not will not get another penny from us for something they should have replaced in the first place.

I received a TurboAnt X7 Pro. Long story short, I rode it twice, then it would not turn on. Emailed CS and they asked me for videos on me installing the battery and testing the voltage of the charger. After this they wanted me to buy another box to send it back to them in. After I asked for a label, they said they would create one for me, and then never sent it. 3 weeks later I gave them a final ultimatum and they have not since responded. They would NOT even consider sending me a replacement of the defective product. Now I have a $400 scooter I rode twice and now just collects dust. TERRIBLE Customer service that does not stand behind their product.

If I could leave a negative star review I would. I bought my scooter TWO MONTHS ago and still have yet to receive the handlebar it was suppose to come with. Both the front and rear tires valve stems are faulty. I had to replace the front tire myself because they refused to send a new one. 2.5 weeks ago I finally received an email from their costumer service. Stating if i deleted my reviews they would FINALLY send a new tire and the original handlebar. I am still waiting on those both. The battery lasts about 3 miles tops. I tried over a dozen times to return this scooter and they let me know after I cover shipping both ways and take a loss of 25 percent I will be refuned. Leaving me with HALF OF WHAT I PAID! Whatever you do, DO NOT BUY ONE! The customer service is a JOKE! I have been hung up on more times than I can count. Sadly I held a fundraiser to raise money for this scooter, due to health issues I was unable to work for a year. I got the ok from my doctors to return to work but due to the cancer taking my eyesight I am unable to drive a car. So I thought I did the reasonable thing, held a fundraiser, and used the money to buy a scooter to get me to and from work. Needless to say that was TWO MONTHS ago, I don't have the money to lose or buy a new one so I have done everything in my power to fix these issues myself. If I can save at least one person from making the same mistake I did, at least that's something. Truly disgusted.

The scooter never worked as advertised. Customer service gives you the run-around. I do not recommend buying anything from TurboAnt.

I ORDERED 2 SCOOTERS AND ONE HAS STOP WORKING COMPLETELY SO IT TOOK FORVER TO RETURN CALL BECAUSE THEY NEVER PICK UP PHONE . SO, NOW WE WERE ASK TO SEND VIDEO WE TOOK CARE OF THAT BUY NOW NOTHING HAS BEEN DONE ABOUT IT OR YOU ARE NOT HEARING FROM THEM THEY ARE NOT HONORING THEIR PRODUCT AND I SPENT 1,OOO DOLLARS ON THESE. THEY KEEP DOWN PLAYING IT I BEEN SENDING EMAILS THEY PRETEND THEY DON'T UNDERSTAND WHAT YOU ARE SAYING. THIS IS AWFUL I GUESS I WILL HAVE TO GO CHANNEL 13 NEWS TO GET RESULTS.

Hi. I cannot get this company to either answer the phone or call me back. We found out within 24 hrs of ordering the scooter that my son is not allowed to have one in his dorm. They have not even come close to fulfilling the order & they want to charge us 8% for canceling it. I have tried to reach them to discuss the situation & they will not answer the phone or return my call.

*Please listen to the other bad reviews* I cannot stress this enough, go with another brand. The other bad reviews are not joking, this company is HORRIBLE. The customer service is a complete joke. I’ve owned my X7 Pro for less than 6 months and the rear tire has gone bad on me twice in a span of less than 5 weeks… I’m below the weight limit, the scooter is not taken on rough roads (I’m very careful about this actually), and I definitely take care of it.. It’s obviously bad quality. When I reached out via email, the customer service person was so rude, not helpful, and blamed me or the “road conditions” for the two bad tires. They also told me I should send pictures of all the roads I ride down so they can “determine” the conditions. How ridiculous. Let me go take a stroll (by walking since my scooter is useless at the moment) and take a picture of every single side walk I ride down. What a joke. There’s better companies out there. Spend a little more on a better quality scooter. Please please avoid this company.