Zita C.
Très satisfaite par le service…
Très satisfaite par le service après-vente. Et par le produit. Mille mercis

TurboAnt is a fast-growing manufacturer of personal mobility tools such as electric scooters and electric bikes. It has been dedicating to bringing products that are able to deliver best-in-class performance and meet top quality standards with uncompromising service.
TurboAnt (turboant.com) has 305 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Claim this listingExtreme Sports · Huntington Beach, California
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Showing 205 reviews with 5 stars · Clear filters
Zita C.
Très satisfaite par le service après-vente. Et par le produit. Mille mercis
Vera
My brakes and gas wire ripped so I asked the support for help and I was looking forward to get them replace soon!
Response from TurboAntAug 9, 2024
Hello Vera, I'm glad to hear that we could assist you promptly with your issue. We strive to provide efficient and effective customer service. If you have any other questions or need further assistance, please don't hesitate to contact us. Best regards,
Phil C.
New scooter had a broken throttle. Turbo ant customer service made it so easy to get/install replacement parts! Thank you!
Response from TurboAntAug 9, 2024
Hello Phil, We're glad we could assist you in resolving it! We strive to provide our customers with efficient and hassle-free support. Thank you for your kind words and for choosing TurboAnt. If you have any other questions or need further assistance, please don't hesitate to contact us. Best regards,
Jay
The service I received was very prompt after I sent my initial inquiry of a delayed order. I was provided possible explanations. I was asked to reply back in two days if the order still hadn't arrived and they would reship my order. Before I even had a chance to reach back out I was informed that they my initial order had been redone and had been sent new tracking information.
Response from TurboAntAug 9, 2024
Hello Jay, We're delighted to hear that you had a positive experience with our customer service. At TurboAnt, we strive to provide prompt and efficient service to all our customers. We understand how important it is to keep our customers informed, especially when it comes to order and shipping information. Thank you for taking the time to share your experience. If you have any other questions or need further assistance, please don't hesitate to contact us. Best regards,
Don W.
There was a slight problem with my order but turboant handled it quickly and professionally I would highly recommend them and their products
Response from TurboAntJul 8, 2024
Hello Don, Thank you so much for your kind words and recommendation! We're glad to hear that we were able to resolve your issue promptly and professionally. We always strive to provide the best service to our customers. If you have any other questions or need further assistance, please don't hesitate to contact us. Enjoy your rides! Best regards,
Anthony H.
Customer service is very responsive and patient to my needs of a new inner tube. happy customer :)
Response from TurboAntJul 8, 2024
Hello Anthony, I'm thrilled to hear that you had a positive experience with our customer service team! We strive to provide excellent service and support to all our customers. If you need any further assistance or have any other questions about your scooter, please don't hesitate to reach out. Enjoy your rides! Best regards,
Jess I.
I had purchased a refurbished scooter and everything works fine. It’s glides very smoothly, and really appreciate the customer service reps with turboant. I had reached out to them via email a few times and they were very prompt in responding and getting me the answers I needed- 5 stars!!!
Response from TurboAntJun 21, 2024
Hello Jess, Thank you so much for your kind words! We're thrilled to hear that you're enjoying your refurbished scooter and that our customer service team was able to assist you effectively. Your satisfaction is our top priority and we're always here to help. If you have any other questions or need further assistance in the future, please don't hesitate to reach out to us. Best regards!
MT
My scooter was damaged in a “crash” that bent the main handle bar tube where it connects to the scooter. I sent photos and a description of the damage. The customer service person (Jane) was very responsive, provided the correct part to repair, and a quote to buy it. The price was reasonable, and the process to order was very simple. The part had to ship from overseas, so it was about 2 weeks to get it. TurboAnt sent videos to clearly show how to make the repair, and now the scooter is back in service and like new. I had a great experience and have been pleased with TurboAnt.
Response from TurboAntJun 18, 2024
Hello Matt, I'm really glad to hear about your positive experience with our customer service and that your scooter is back in service and like new. We strive to provide our customers with the best service and support possible, and it's always great to hear when we've succeeded. If you have any other questions or need further assistance in the future, don't hesitate to reach out to us. We're here to help! Ride safe and enjoy your scooter! Best regards!