TurboAntReviews of turboant.com

There are 6 TurboAnt X7 Pro scooters that were being ridden in my neighborhood by my teenage son and his friends. After 6 months (conveniently after motor and battery warranty expired) various components have gone out on the scooters to render them unusable. ALL of them are affected by a serious design flaw in how the handle stem attaches to the scooter body, requiring constant re-tightening of the screws every few days even with the use of red thread-locker, that should require heat for removal. One stem even broke from the stresses. Their customer support is non-existent. I first reached out to TurboAnt support about the stem/body connection issue and received a response (after 9 days) that they would replace my sons steering stem since had completely broke and was unsafe to drive ( he is only 110lbs at age 14, not an oversized kid / they have a 1 yr structural warranty). I responded to that e-mail with their requested information within an hour of receipt to no avail. After 5 days of no-update from them, I sent another request for status update. After no response, I sent another at 15, and then 21 days.... still no response. In short, they responded to 1 of my 6 e-mails over a period of 70+ days. In my final e-mail I indicated that I would leave this negative review if they failed to respond within 7 days... well, here we are... Due to my troubleshooting skills developed from the constant maintenance of my own kids' scooter, I was asked by the other parents to help diagnose their scooter issues using my sons scooter parts to determine 2 motors were bad, 2 controllers were bad and 1 battery was bad, with these six scooters only being 7 months old by then. Something else to note, one of the kids in this group is of larger stature... like 5'10 / 190lbs and his scooter has only been able to go about 9 mph since day 1 and gets significantly less battery life than the other kids (like 30 - 50% less). Based on my experience with these six identical TurboAnt units, I WOULD NOT BUY TURBOANT. Many of the parents are now taking a chance with HiBoy S2 Pro. Their design for connecting the stem to the body seems more secure / less trouble-prone. Also, it has led lights under the board to give more visibility in the dark. Time will tell with these.

Do not buy from them. The product has design and quality issues and they do not honor the warranty. Once you paid them and you are screwed. They do not respond you timely and have no interest to help you.

I wish I had reviewed the 1 star reviews before I made the order. I had experienced the same things as the other reviewers: battery failure, wire connection twisted or loose. Couldn’t reach out to support either through phone call or email. Very slow response. Treat customer as mechanic technician, asking us to do all kinds of testing, ask us to dissemble and replace control board (even though there are warning label on the scooter clearly states that non-professionals should not attempt to repair/modify the scooter ). Asking us to fix it at a local shop (would that disqualifies product warranty?) When they finally agreed to return and fixing the problem, three weeks later we received the email with return label, asking us to package in a very special box that is hard to find. They also warned if I ship it in a larger box, then I had to pay for shipping myself. Enough is enough. This Is the worst experience I have ever had with such a stupid company. BTW, the scooter is cheaply built, it really not worth the price. It also has mechanic design problem ( wire too short that can be easily twisted and broken.)

Do not risk doing business with this group. I ordered 2 scooters, and tested one to establish it as very underpowered. They are tough to reach, with support frequently taking days to respond to emails - never sooner than 24 hours. Phone help is hardly that. I asked to return the 2 scooters within their 15 day return policy, in exchange for a higher power version. They kept stonewalling and ultimately let me know that even within the return period, they have a 25% restocking fee. Essentially, if you think their product is crap - you better like it because you're keeping it.

This company sold me 2 electric bikes, and one of them has had issues right out of the box. I spoke on the phone to some less than helpful foreigners who claimed to be from the US, though I don't believe we have people in this country so hard to understand. I probably spoke to at least 3 different individuals and they all sounded foreign and hard to understand. They promised I would get a call from a supervisor at least 5 times over 3 months, but it never happened. They expected me to make a box or something to ship it back in as my wife and her friends put it together while I was out of town and immediately threw the box away. If they would have sent the replacement bike then I could have returned the defect in the replacement box. They said they would send parts, but never did, and said they would send me an extra this and that for all my troubles. It has been 10 months and I am still waiting. If ever they fix this issue I will change my review to favorable but its obvious they don't care. For now I would caution all not to buy from this place.

I purchased Turboant M10 for my kid. It lasted for just 24 hrs, made some weird noises & then stopped working . Tried calling the customer service several times but No ONE ANSWERS. Send them couple of emails , haven’t heard back from them yet. Very Frustrating experience with this company.

Purchased the Turboant M10 scooter in August this year. One month later the kickstand fell off. I tried to reattach it and the threads were stripped. Chatted with customer service & they said to send it back for repair. 3 weeks later I got it back and still not fixed. Emailed customer service with photos & they said the kick stand is not covered under warranty. Turboant customer service is a complete waste of time.

Awful customer service, it arrived and the tire never inflated. The email included “did you try to inflate it again” and “did you replace the valve cap after filling?” Dear god. The hoops you have to jump through to get help are not streamlined. They require emails, photos, explanations all because their product didn’t work straight out of the box. Then when I asked to just return it, there was still an “explanation” process. Takes 3 business to get a return shipping label as if we are 2005, and their website say the return process can take up to 30 days. Their proposed solution of sending another tire inner tube included me taking it to a repair shop to get replaced. Or me getting it fixed and then paying for the replacement. Essentially this company benefits by not paying you at all for the time you have to waste to solve their problems. And their customer service people read from a script and interrupt you often. I have the emails to support a lengthy process.