TurboAntReviews of turboant.com

I received this scooter this week and I already am having issues with it. In my first non parking lot ride, the motor seemed to fail <1 mile from my residence. The battery was fully charged and the tires inflated. After 1 mile, the throttle was no longer allowing me to accelerate over 6 mph at full speed (if at all) and the system (buttons) would not allow me to change the speed from the setting (medium) it failed on. It took almost 10 minutes for both buttons to fully function again so I had to foot scooter back. I didn’t pay over $500 for a Razor…

Look I’m having a huge problem with the Turboant Pro X7. We paid 550 a year ago and the rear tire went flat right away. He’s in Providence and was unable to use it until I was able to fly out and find someone to repair the tire. I took it to Aviva bikes and they fixed the rear tire with the tire and tube we ordered from Turboant. He literally has had it back since Thursday and went for a ride and again the tire went flat. I just paid 550 for the scooter, paid for tube thru Turboant and paid $70 for the repair. Plus I flew in a day earlier in order to take care of this for him so he can have it for school. He went thru most of the year last year without it. I’m not sure what the problem is but I’m so upset about this and disappointed in the scooter. Turboant says could be his weight he is 230 (football player) and it calls for up to 275 pounds then they told me could be uneven sidewalks. Hole in the valve which was just purchased from Turboant brand new. I wish they would take responsibility for the lemon they sold us. They are taking advantage of a single mom. Not sure if I have a lemon but seems like I do. They should just send another to him! I am so upset!!

Do not buy a TurboAnt - beware. Horrible customer service and they refuse to fix the issues. Received pro7 in July 2022 and have had issues within 3 months with throttle, controller, and battery. After dealing with support for months they finally sent controller then throttle and we were able to fix it but then in another few months, scooter stopped turning on. After months of back and forth and their promise to fix they are wiping their hands clean and now stating it’s outside the year warranty - it is outside the warranty bc of how long it takes to deal with them over email to troubleshoot and order parts they recommend which in turn doesn’t fix the problem. We have looked at every possible scenario since March 2023 -for 6 months and now they tell me it’s the new battery that’s defective which its fully charged then they tell me it could also be an issue caused by the new controller and throttle and they still aren’t helping. Our jetson had similar issues with throttle and even after warranty they sent me a new bike. This is unacceptable. I have spent hundreds of dollars with bike repair and new $230 battery and 6 months dealing with them on a scooter we barely road and paid $699 for. TurboAnt it was in warranty until I started dealing with your support team to troubleshoot. You clearly state in your email the issues could be related to the previous issues but you won’t help fix or provide a shipping label (like every other manufacturer does including jetson). You now say the new $230 battery could be defective and the charger may now be the issue so all you are doing is having your team give me the run around. What you should be doing is providing me with a shipping label and a refund on every thing I have bought based on your recommendation considering we have been dealing with support longer than we have owned/rid the scooter. Unacceptable.

Ordered an M10 scooter and received a faulty product that shuts itself off after 10 seconds of riding. I attempted to have the faulty scooter replaced within the first 30 days, but TurboAnt instead just sends me YouTube videos to examine one part at a time. Essentially, they want the owner to fix their products if they arrive with issues. Do not purchase from this company unless you're mechanically inclined and own a multimeter for QA testing their products. Here's an example of their first response to my issue: Hello Kevin, In order to help you check the issue easily, could you please send us a video of the issue? Once we confirm the reason, we will send you the correct replacement to solve the issue. Hope you understand. At the same time, it will be appreciated if you can check the issue by following the steps: 1. Check if the wire connection between the battery and the controller is in good condition. Please see the video and the attached picture 1. How to open the deck-board and check it: (link here) 2. If the wire of the led display is well connected. Here is the video to check it: (link here) 3. Test the battery and charger voltage, which is the easiest way to help us confirm your issue. A. Please follow the attached pictures to test the battery and the charger voltage after fully charging for 6 hours. B. Please tell us if the charging light turns from red to green after 6 hours. C. Could you please send us a picture and a video to show the testing result when you test the battery? D. Besides, you are recommended to see if the Dc charging port on the scooter is loose. Looking forward to your early reply. Thanks.

I bought Turboant's X7 Pro electric scooter the last week of February of 2023. In the past 4 months, the back tire popped twice (first month of use), to which their response was they do not cover tires but can send a replacement pair for the cost of $40. I had inquired about solid tires to prevent further tire troubles to which they convinced me to purchase a pair for $70. The solid tires took almost 3 weeks to be delivered which basically made my purchase of the scooter a waste. Once the tires were delivered, instead of referring me to a preferred repair shop, they just emailed me lengthy, complicated YouTube videos on how to fix their scooter's tires on your own. Once the solid tires were finally installed (last week of May) I had a full week and a half of smooth riding. Then one day coming home from work the scooter started to decelerate then proceeded to cut off while riding along traffic. At first I thought I was holding the power button but when i tried to turn it back on the screen came on for about 3 seconds then turned off again. When I emailed them again this time insisting that my warranty be honored and scooter repaired/replaced by the company, they emailed me troubleshooting tips on what the issue MIGHT be. Then after trying the troubleshooting and emailing them back telling them I do not have the tools required to access the LED controller their response was "We can send you the tools to fix it or why not ask a neighbor?" in a paraphrase. I was going to return it initially after the first incident with the back tire but they refused to refund me since I no longer had the box it came in It seems they only email you early in the morning around 5AM EST and are using emails to run out the year in which the warranty covers. Conceptually, the scooter is supposed to provide easier means of local travel but the consumer should not have to fix their own scooter if a warranty which covers the problems is purchased.

This is a horrible company please guys if you face any issue with this scooter file complain under consumer protection because they are listening anything with the return and create so complicated steps so please file complain gainst this company.

TLDR: The X7 Pro is garbage masquerading as an electric scooter. I bought Turboant's X7 Pro electric scooter in May of 2022. In the past year, the front wheel has broken twice, the throttle broke, the motor broke, and today the back wheel broke. I was going to return it immediately after getting it but they refused to refund me since I no longer had the box it came in. When something breaks, they email you lengthy, complicated YouTube videos on how to fix their scooter's problems on your own. I am in awe of just how breathtakingly bad this scooter and my experience with Turboant has been.

DO NOT BUY FROM THIS COMPANY! Their reply is a lie. They never told us to remove the battery for shipment. They sent us a shipping label and told us to take it FEDEX period. We had travelled to Atlanta from California to send it back after months of getting the run around on a scooter that died 3 WEEKS into purchasing it and FEDEX would not receive it based on Turbant's instructions and labels. Again, DO NOT BUY. We purchased a scooter and sent it to our son who is a freshman at Emory Univ. in Atlanta, GA as a way to get around. It stopped working after 3 weeks. Would turn on but would not move. Customer service was not only difficult to deal with and attempted to impede any real resolution of the issue, but seemed not proficient in English and hard to understand in emails. When asked to communicate with their management team, we were given a false email that bounced back. The amount of time and money invested in trying to resolve the issue was substantial . I flew out from California to Atlanta almost entirely to deal with the scooter. Never, in the MONTHS that we were dealing with a scooter and the fact that it only worked for a few weeks, did ANY of the countless conversations and emails I had with TURBOANT did anyone tell me that the scooter could be picked up by FEDEX and sent back to them. NEVER was if communicated to me that that was actually the preferred way of dealing with this type of item. As a matter of fact, it was reiterated to me at every turn by TURBOANT that my son (whose a freshman at a college in Georgia with no transportation ) had to pack up the scooter and take it to a FEDEX office. In addition, NEVER did we have a discussion about the item’s DG (Dangerous Goods) classification as a hindrance to getting it shipped out. Furthermore, NEVER did I get a return label that had the proper DG label on it, which was another reason FEDEX would not even accept the item. I went to 5 different Fedex’s all over Georgia. They would not receive the item. After months of dealing with this issue with TURBOANT'S customer service team, countless emails, several videos, a $1,000 trip to Atlanta and 2 days of going from FedEx office, to FedEx hub, to FedEx headquarters in Georgia. After all that effort, the scooter could not be shipped back to the company as prescribed by them and they refused to rectify the matter. This companies warranty is a fraud, their customer service is a sham and their product is junk. I plan on pursuing legal action and I will be posting about this incident on every platform available. DO NOT BUY FROM THIS COMPANY!