TurboAnt Reviews | Read Customer Reviews of turboant.com

TurboAnt Reviews | Read Customer Reviews of turboant.com

TurboAnt reviews

Showing 72 reviews with 1 star · Clear filters

Dan B.
Jun 5, 2024
I Dont trust this company horrible experience
I've dealt with a lot of issues with my turbo any since Recieving it, first it was the tire then the wait for replacing then the motor then the tube again. On top of all this and investing $300 in repairing it I paid almost $1000 for a scooter originally priced at $449 and it has never gotten pass 16mph so the 20mph is a lie. Not happy at all with this experience or purchase or customer service. They recommend I get things fixed and offer discount on parts but Dont cover anything
Response from TurboAntJun 6, 2024
Dear customer. We regret to hear about the issues you are experiencing with your scooter. We value your satisfaction greatly and will make every effort to ensure your issue is addressed effectively. Could you please provide your order number and mailbox so we can reach out to you and help you solve the problem? If you require any assistance or have any questions, please do not hesitate to stay in touch with our customer support team, who will respond promptly and provide the necessary assistance. Thank you again for your support and understanding of our products and services. We look forward to resolving this matter as soon as possible to ensure you can enjoy your electric scooter. Wishing you a pleasant day! Best regards
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Kym W.
Apr 1, 2024
Disappointed in the warranty
I purchased the X7 Max for my son for Christmas. He took it to college with him and within a month the front tire went flat and would not hold air. I emailed customer service and they did respond quickly but let me know that the tire is not covered under warranty and I would have to purchase a new one for $16 (shipping $15). Just as a point of customer service, it seems that they would replace the inner tube and eat the $5 that it probably costs them. But they didn't and I have a really bad taste in my mouth for this company. I have another son going to college this year and guess which company I will not be purchasing another scooter from?? This one!
Response from TurboAntApr 2, 2024
Dear customer, We're sincerely sorry for your unpleasant experience. We understand your concerns and dissatisfaction. We deeply apologize for the flat tire you've experienced. According to our warranty policy, the tires are not covered due to normal wear and tear. For the shipping charge you are concerned, TurboAnt currently offers free shipping on all orders of $49 or more within the 48 contiguous United States. Orders under $49 to US destinations qualify for a flat rate shipping charge of $15. We kindly request your understanding in this matter. However, we highly value your satisfaction, and our customer support team has already provided a considerate solution for you. Please check your email for further details. Furthermore, we would like to share that the tires are consumable products we recommend not riding the scooter on uneven and sharp roads as much as possible, and the recommended tire pressure is between 30-32 psi (207-220 kPa) in hot weather and 34-36 psi (234-248 kPa) in cold seasons. Please pump up the tires to this pressure. Please understand that sometimes it is inevitable that the road you are riding may have a lot of grit or debris, which will puncture the inner tube. If you have any additional concerns or require further assistance, please do not hesitate to contact our customer service team. Best regards
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Calvin
Feb 28, 2024
Worst Customer Services Warrant of refurbished scooter
I had a bit of a rough experience with a scooter I purchased for $400 in December of 2022. Unfortunately, the inner tube wouldn't hold air and I was unable to use it until I could get it fixed. Although I reached out to customer service, they always suggested that I handle the issue on my own. Eventually, I had to send it back almost a year later for another problem, even though I had only used it a few times. While they did send me a new inner tube for $15, I ended up losing my scooter in the process which they didn't fix. They then sent me a refurbished one, but it had a controller issue which meant that it wouldn't start. I had to pay $15 for the replacement part, which wasn't a lot, but I also had to pay $100 to have it installed. It took four months to receive the controller from them, which was frustrating. I don't think I should have had to pay for repairs on a refurbished scooter that they sent me, especially since it was out of warranty. Overall, it was a challenging experience, and I hope the company can improve their customer service for future customers. I doubt it though. Total for the install of the inner tube and controller I've paid almost $300 in dollars and so much time which is more valuable. I have an influx of people chimming into my page with similar stories.
Response from TurboAntFeb 29, 2024
Dear Customer, First and foremost, we sincerely apologize for the challenges you've encountered while using our electric scooter. Regarding the repair costs and parts issues, we indeed followed the company's warranty policy and made every effort to provide solutions, including sending replacement inner tubes and controllers, as well as issuing parts at no additional cost. We understand that this did not fully meet your expectations. While we cannot change what has happened, we hope to continue supporting you and ensure that your electric scooter is functioning properly. If you have any further questions or need assistance, please do not hesitate to contact us. We sincerely hope to rebuild your trust in us and provide a more satisfactory service experience in the future. Once again, we apologize for any inconvenience caused and appreciate your understanding and patience. Best regards
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John Luke W.
Feb 5, 2024
The repair lasted about a day the…
The repair lasted about a day the scooter powered off on me completely. I drove it 8 miles to test drive it to my new job and cruise control speed kept lowering and then it powered off completely, it wouldn’t turn back on after I had to ride 2 buses back home
Response from TurboAntFeb 17, 2024
Dear Customer, First and foremost, we deeply apologize for the inconvenience you experienced while using our electric scooter. We are truly sorry to hear that your experience did not meet expectations. Please be informed that we have reported your situation to our after-sales team, and a solution has been provided to you via email. Please kindly remember to check your email. Should you have any further questions or require additional assistance, please feel free to contact us at any time. We promise to do our utmost to support you. We greatly appreciate your understanding and support. Thank you once again for your valuable feedback. Best regards
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Dustin
Jan 9, 2024
(x7 max) Scooter
I bought a scooter (x7 max) based on reviews I read. I later found out that a vast majority of them are fake reviews, they aren’t even legit. (I am in the process of getting everything reported due to the fact that I co own a company myself, I took this matter very personal) Within a week, the throttle broke. I took it apart and was able to put the spring back into its position. It was a domino affect from there. The battery fell out one day and now it receives no charge at all. I have a $500 scooter that doesn’t work and hasn’t worked for the past couple of months. It’s been this, then that with this thing. I should’ve returned the scooter within the first couple weeks but I didn’t and I have to live with the regret now because they’ve done nothing to assist in the issue and simply refuse to. The only thing they’ve offered me is to BUY NEW PARTS FROM THEM. Their warranties are bogus man. Their reviews are bogus. This company is sketchy. They refused to replace broken parts that are blatantly the manufacturers fault. My nieces and nephew have $150 razor scooters that have held up for 3 years. Take my word for that. Oh and try leaving an actual review on their website. Go ahead… You can’t. I own a product of theirs and I don’t even have the option to constructively criticize it on their website. They’re in violation of the Consumer Review Fairness act in that. Kindness is my whole memoir but man I can’t say I feel that towards these people. If I had to describe one word with how I feel? Disrespected. This is a company that does not by any means prioritize their customers. PLEASE save yourself the time, money and trouble. There are genuinely way better scooter companies out there, I assure you.
Response from TurboAntJan 9, 2024
Dear Customer, First and foremost, we extend our deepest apologies for the inconvenience and disappointment you have experienced with our scooter. We understand the importance of having a reliable product and robust customer support. Please be assured that your feedback is highly valued. Regarding the issues with the scooter, we regret to learn that it has exceeded the warranty period before these problems appeared. However, we are committed to customer satisfaction and aim to assist you as much as possible. Although the scooter is no longer under warranty, and the battery issue may have been caused by a fall, we still wish to offer our help. Our team is currently reviewing your case and will contact you via email with a proposed solution. Our goal is to provide you with a satisfactory resolution, taking into account the circumstances. Regarding your feedback about the comments on our website, we have always invited genuine buyers to leave reviews and ensure the transparency and honesty of customer comments. We appreciate your patience and hope to restore your trust in our company. Please check your email for our detailed response and the proposed solution. Best regards
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Laura
Nov 18, 2023
At first I loved it
At first I loved it, After 6 rides the kickstand constantly fell off, bolts are in the wrong place, then the battery died, folding mechanism doesn’t stay in place, Headlight is terrible. They refuse to replace the battery wanting $160 for a new one! Always excuses for their issues. I did my research I got the M10 which they discontinued probably due to all these problems? Now it’s an M10 lite or something! They wanted me to pay for return shipping and find a box for it! Had no issues with a GOTRAX, I sold it I regret it everyday! The tires are now flat I rode this about 8 times, kept it charged. No drops, they ask me dumb questions? If it’s a battery issue they should send a replacement free! For the price of a battery, I may as well buy a whole new better quality scooter! This is so disappointing! Their customer service is useless. They don’t care about their customers. I don’t know what to with it? I can buy a battery on Ali express but they won’t say which one? Don’t bother with them since they don’t care. I only bought this as it said 20mph I sent pics and videos when I first bought it about a year ago! Out of warranty! It wasn’t back then! NUI Gives 2 years. Save your money and go buy elsewhere!
Response from TurboAntNov 20, 2023
Dear customer, we are very sorry to hear about your experience. We would like to clarify that we have provided solutions to all the issues you have raised. Additionally, based on recent information, we understand that you need a battery replacement. According to our policy, your order is now close to being 1.5 years old and is no longer within the warranty period. However, we have made every effort to provide you with the best possible solution, and we are not sure if you may have overlooked the solutions we provided. It's important to note that the M10lite is an upgraded version of the M10, and the discontinuation of the M10 does not imply any quality issues. It's similar to how the X7max is an upgraded version of the X7pro. We are constantly working to improve product quality. If you have any other questions or need further assistance, please feel free to contact us anytime. We will do our best to resolve your issues and ensure your satisfaction with our products and services. Once again, we apologize for any inconvenience and hope to resolve your concerns. Best regards
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Chris
Nov 2, 2023
I bought 2 scooters
I bought 2 scooters Nov 2019 and recently talked and emailed pictures to customer service about purchasing spare parts, such as a front motor wheel and tires and they said they no longer support the scooters I purchased, so I’m out of luck. I spent over $1,000 USD and my scooters are obsolete. Very frustrating that Turboant will not support the product they sell with no notice prior to purchasing
Response from TurboAntNov 3, 2023
Dear Customer, Thank you very much for choosing TurboAnt's products, and we sincerely apologize for the inconvenience you've experienced. We understand your needs, but regret to inform you that we have contacted our suppliers and were informed that the spare parts for your model have been discontinued. However, we will make every effort to find a suitable solution for you. Additionally, we would like to clarify that our warranty policy applies to products within one year of purchase, and your order is now four years old, which does not fall within the warranty period. Nevertheless, we are more than willing to provide you with a solution. Our customer support team has sent you a solution via email, so please check your email for further details. If you have any further questions or need assistance, we are here to help at any time. Thank you for your understanding and patience. Best regards
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Satan K.
Oct 20, 2023
TurboAnt didn't provide full product
TurboAnt never provided my second battery despite attempts of communication - I ordered a scooter and spare battery as part of a bundle. I struggle with ADHD but now have medication and am prepared to follow up this issue.
Response from TurboAntOct 24, 2023
Dear customer, we're sorry to hear that you haven't received the battery. When we learned that your battery package was returned by the logistics provider due to non-collection, we immediately reached out to you and provided a solution. However, we haven't received a response from you. Our customer support team has sent you another email with the proposed solution, and we're looking forward to receiving your reply soon. If you require any additional support or have any other questions, please don't hesitate to contact us. We are committed to ensuring your satisfaction. Thank you once again for your understanding and patience. Best regards
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