TurboAnt is a fast-growing manufacturer of personal mobility tools such as electric scooters and electric bikes. It has been dedicating to bringing products that are able to deliver best-in-class performance and meet top quality standards with uncompromising service.
TurboAnt (turboant.com) has 305 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
turboant.com
Website
turboant.com
Category
Extreme Sports
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 58% of reviews.
Latest
Most recent review: June 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I use the scooter as my commute scooter 1.6 miles to work everyday and everything has been very smooth, except ran into electrical issue but they sent me new display and brake handle, which was very nice of them and good instructions and I fixed everything!
Response from TurboAntOct 2, 2023
Dear customer. Thank you for your feedback! We have always been committed to providing high-quality products and services, and hearing your positive review is truly uplifting. If you have any other questions or needs, please feel free to contact us anytime, and we will always be happy to assist. Best regards
YE
YE
Updated Review of Turboant X7 Max Scooter Experience
I initially had some concerns with my Turboant X7 Max scooter as it began to underperform within just 9 months of purchase, which was disappointing. When I reached out to Turboant for assistance, I was informed that it wasn't covered by their 6-month warranty, and they quoted a potentially high repair cost, which left me concerned.
However, I'm pleased to report that Turboant eventually addressed the issue and repaired my scooter at no charge. While I encountered a bump in the road initially, I appreciate that they ultimately took responsibility for the problem and resolved it without any additional cost.
It's great to see Turboant coming through to support their customers, and I'm now more satisfied with their service and their product. I believe it's important to acknowledge when a company takes action to make things right.
Thank you, Turboant, for your efforts in resolving the issue, and I'm looking forward to enjoying my scooter once again.
Response from TurboAntSep 21, 2023
Dear customer. We apologize sincerely for your dissatisfaction with our product. Our customer service has previously contacted you and provided a solution, but is it possible that you did not receive our emails? Your scooter was purchased in September of last year, In May, you first reported an issue with your electric scooter, and we resolved it for you free of charge. This demonstrates our commitment to addressing customer needs, and we will never overlook customers in need of assistance.
Now, as you have described, there is a new issue that has arisen after 9 months of use. Before confirming whether it is a defect in the product itself, Our customer service needs to explain our return and repair policy clearly to you. If the problem is within the warranty period and is related to the product's quality, we will cover the associated costs. However, if the issue falls outside the warranty scope or is caused by personal reasons, the customer needs to bear the costs. That is why we provided detailed explanations of this policy according to your issue in our emails and hope you can understand. This is an estimated fee so we should let you know the fee includes shipping costs, repair costs, and others you may need to pay, and it will be calculated based on the actual fees incurred. We will not charge fees that should not be charged. Please rest assured.
In addition, the exterior and structural components of the vehicle are covered by a one-year warranty. For any related inquiries or questions, you can refer to our Warranty page on our website. If there has been any misunderstanding, we sincerely apologize. Our customer service team has reached out to you once again and provided the latest solution. We recommend checking your email to ensure you have received our response.
Once again, thank you for your feedback and support. If you have any other questions or require further assistance, please feel free to contact our customer service team. We will do our utmost to provide you with a satisfactory solution. Best regards
RO
Robert
Purchased 2-X7 pros and 1-X7 max
Purchased 2-X7 pros and 1-X7 max
I have several other scooters also being I have a family of 9.. I'll have to say for the money. These are probably the best scooter investment I made.. for over a year now they've been reliable.. they're not the fastest nor do they go up hills very well. But flat areas, beach, etc. they do just fine..
Response from TurboAntSep 18, 2023
Dear customer. Thank you very much for choosing TurboAnt electric scooters, and we sincerely appreciate your positive feedback on our products. We are delighted to hear that you and your family are satisfied with these scooters and consider them an excellent investment.
You mentioned that these scooters perform well in flat areas, on the beach, and in similar environments, and this feedback is invaluable to us. We understand that they may not be the fastest and may have some limitations when it comes to uphill riding. However, we have been continuously working to improve our products to meet various customer needs.
If you have any suggestions or feedback about our products or services, we are more than willing to listen. We hope to continue providing you with reliable electric scooters and adding enjoyment to your family travels.
Once again, thank you for your support and trust. If you have any questions or need assistance, please feel free to contact us.
Wishing you and your family safe and enjoyable rides! Best regards
JM
Jerry M.
X7 pro scooter.
Although the scooter didn’t work for my situation, customer service (Frankie) was very helpful and allowed me to return it.
Unfortunately my commute to work starts out with a very long hill and the scooter struggled to gain much speed. I imagine if I had a level area to gain speed before hitting the hill it would have done much better. I will be looking for a dual motor scooter to conquer that hill. I would buy from them again. They do care about customer satisfaction.
Response from TurboAntAug 25, 2023
Dear customer. Thank you very much for your feedback, as well as your acknowledgment of our products and customer service team. We truly appreciate your consideration for future purchases. Your feedback will be taken into account as we strive to enhance our products to meet the needs of more customers. If you have any other ideas or questions, please don't hesitate to reach out to our customer service team. Thank you for your support!
RM
Roya M.
Very helpful and courteous company …
Very helpful and courteous company they have solved my problem with the Scooter and definitely recommend to my friends and family.
Response from TurboAntAug 22, 2023
Dear customer. We greatly appreciate your praise for our company! We are delighted to have been able to assist you in resolving the issue with your scooter and ensuring your satisfaction. If you or your friends and family have any future needs, we will be more than happy to provide you with excellent service. Thank you once again for your support and recommendation!
CH
Christy
Lovely scooters and excellent customer support!
I've ordered 2 scooters from them and really love them. Was having a little trouble getting the newest one to work but it was a simple solution and customer support was very responsive and kind and quickly helped me figure out what was wrong. Very happy, would purchase from them again!
Response from TurboAntAug 17, 2023
Dear customer.
Thank you very much for your positive feedback. We're delighted to hear that you're enjoying the two scooters you ordered from us. It's great to know that you're satisfied with your purchase.
We understand that sometimes minor issues can arise, and we're pleased that our customer support team was able to promptly provide you with solutions. Your satisfaction is our top priority, and your positive experience motivates us to continue delivering the highest quality service.
If you have more questions or need assistance in the future, please feel free to contact us anytime. We'll always be here to ensure you can continue enjoying your products.
Thank you for choosing us and taking the time to share your positive experience. We look forward to the opportunity to serve you again in the future. Best regards.
JM
Joe M.
Fantastic Customer Service!
I forgot to include a lock in my order, so I canceled it immediately and ordered another scooter with the lock.
I contacted customer support and they responded very quickly and helped me out with the refund.
Very quality and quick customer support. Would recommend buying from this company due to customer service alone.
Response from TurboAntAug 17, 2023
Dear customer. We greatly appreciate your recognition of our customer support team and your praise for your recent experience. We're pleased to hear that our team was able to provide you with timely assistance and resolve your issue.
Your feedback holds significant value for us, as we are committed to delivering excellent service and support to every customer. Your experience will serve as encouragement for us to continue striving and ensuring that you and other customers have a satisfactory experience.
Should you have any questions, suggestions, or require further assistance in the future, please feel free to reach out to us at any time. We are always here to provide you with the best service possible.
Once again, thank you for your support and choosing us. We look forward to the opportunity to serve you again. Best regards
MG
Max G.
Decent customer support
Decent customer support, they where by God's grace very kind when I thought I might have not gotten my battery adapter, handles, and allen wrench which apparently was shipped with the e scooter all along.
Response from TurboAntAug 15, 2023
Dear customer. Thank you very much for your positive feedback and your kind words about our customer service! Your satisfaction is our greatest motivation and honor. We have always been committed to providing high-quality service to every customer, ensuring that your needs are met promptly and accurately. Your recognition is a tremendous source of encouragement for our team, and we will continue to work hard to continuously improve the quality of our services and create better experiences for you and all our customers. If you have any further questions or need assistance, please feel free to contact us at any time. Once again, we appreciate your support and trust!
