TUMIReviews of tumi.com

No one is picking up the phone!

Try calling their customer service tele#- 800-299-8864- no one ever picks up!! No one!! Try for yourself! For a company that charges outrageous prices, this is crazy!

Llevé a reparar DOS MALETAS TUMI IDENTICAS, ambas con identico daño: severo desgaste en el forro interior en la zona de protección de las barras ( tickets de reparación 3231/2626C y 3231/2627C ) Lejos de hacerse responsables por utilizar materiales demasiado delgados como forros internos, procedieron a pegar una suerte de esparadrapo, cinta adhesiva o tape, en la cara interna del forro, bajo la excusa de que el daño era un daño "externo". Aun trato de entender QUÉ puede ser un daño interno en una maleta: ruptura de apéndice, infarto , vesícula obstruida tal vez ... TUMI significa, calidad cada vez peor y garantía inexistente... no vale la pena su precio.... interesante mas del 65% de los reviews son MALOS ... léanlos y no compren el producto el cual es caro, malo y con garantía inexistente !

Absolutely terrible customer service at Mall of the Emirates Dubai branch . They charged my credit card twice and still have not refunded me 3 weeks later . They have no customer service department to communicate with and deal with complaints.

Absolutely horrendous customer service.I could not believe my ears when I was told "the manager is not available as she is in the kitchen". I had tried to get in touch with them from the moment I placed the order but received no answer. When finally getting a hold of them, I was told my order was not processed and no tracking number was generated when I asked to cancel the order. 10 mins later informed it has been shipped. I still did not get any tracking or shipment confirmation. It is shocking that a brand has such poor customer service. Will never purchase again. The brand really needs to look into their customer care service.

Customer service is unbelievable good. A suitcase is a suitcase. I live out of mine for 350 days a year so why not buy a nice one. After 8 years of this intensive juse it’s still going strong without any problems. Sadly during a plane ride got my suitcase with the handle snapped😔 thinking it was the end and already Looking for a new one I contacted custumer service with The prompt response: can you bring it to your closest dealer or ship it to us we will get you sorted. As I couldn’t mis it I asked if they could send me the part so I can fix it myself. 2 days later part arrived free of charge no questions asked for an 8 year old suitcase!

Tumi has made it possible for my company. BlingwithGlow to start my own jewelry business. My experience has been at 8 out of 10

Terrible brand and even worse service TUMI luggage is not solid at all — it breaks easily despite the high price. When issues happen, they refuse to take responsibility and customer service is useless. Absolutely not worth the money.