TUMI is listed under Accessories.
TUMI (tumi.com) has 247 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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Sue B.
POOR INVESTMENT - WISH I HAD GONE ELSEWHERE- (1) NOT DURABLE - Zipper Broke after < 1 year - used only as a carryon. (2) CUSTOMER SERVICE IS TERRIBLE - They will not replace it - I have to ship it back to them and be without luggage during summer travel months....... you can get better service, and a more durable product at 1/10th the cost at a chain store like Target
john V.
I have bought Tumi over 10 years. Today popped into Tumi in Case in Picadilly. Small bag. Asked for a 3 letter initial. They couldnt print straight. But every other Tumi shop can Bad service
Hilarious H.
Absolutely worst customer service. My bag is in for repairs three months ago. Still waiting to hear back.
Dan T.
Product broke after 2 years and they cant fix as they dont manufacture the parts. T
Yash Raj R.
Horrible, repair service. It takes 20-25 working days to fix it. Never buying these bags. The customer service is horrific to say the least. The alpha romeo series isn’t that great as well
Edward C.
Tumi is not friendly to Seniors! That was my experience. Tried to make an even exchange for a damaged gift I got. Left the store $50 Dollars less and feeling embarrassed
Catherine E.
I have 5 pieces from Tumi that I purchased in New York at 125 Fith Avenue at 19 Street, where the customer service is great, especially on Sunday! I travel for business and pleasure constantly and really love my light durable cases that also look amazing.The small backpack fits snugly on my luggage, and holds so much. Great design and so smooth and easy to maneuver. It almost needs breaks! If the airline mistreats my cases, Tumi can fix several problems in-house for me. I love my initials on the pieces too. Customer service is interesting, best to remember It’s a two way street, and also people tend only to give reviews when they are not happy. Looking forward to my next piece thank you 🙏 Kate
Gajraj R.
Tumi proudly says international warranty, huh what a joke. We have 6 full sets of travel bags from them. Just a couple of bags need attention. They expect us to keep receipts for all purchases. I’ve lost them, their reply … can’t help. I asked for paid repair , they refused 🤷🏻
