TUMIReviews of tumi.com

Great sales staff in Singapore shop. The service is seriously unacceptable. After 2.5 year the leather on my briefcase started to crack and fade, the service simply refused the claim. First they said the briefcase was obsolete, then told me they had no sales record, I supplied proof of purchase. The claim refused based on pictures only, they never wanted to examine the briefcase. Now all my attempts to contact TUMI are ignored.

I asked to check for my warranty with serial numbers and style by email,text ,and call.They said they wouldn’t be able to tell unless I sent it in .I paid quite a lot for several Tumi products and they do appreciate my business.My telescope from wheel computer bag came off on one side and only need the pin to keep it in place.No more Tumi for me from now on.

I bought several tumi suitcases many years ago and they all came with a lifetime warranty. But now that one of those suitcases needs repair, the company says the warranty is void . I will never be loyal to your product again. No more Tumi for me or my family.

I purchase a Tumi cross body bag in October 2021 from one of Tumi authorized dealers. The zipper portion of the bag had a defect. The store directed me to send the bag directly to a Tumi repair shop. To this day I cannot get a straight answer from customer service on the status of the repair or if the bag has been misplaced. The warranty claims are bogus along with their quality statements. I will not purchase from Tumi again. Next course of action with been involving my attorney.

My husband bought a top-of-the-range tumi aluminum suitcase for the wedding of our son in the US as we needed to take a lot of clothing due to taking place shortly before Christmas. When it came to packing up the locks did not work and he nearly ended up with his clothes being locked into a case that would not open. This stress was so unnecessary with all the additional bureaucracy to travel. He ended up taking a sports bag as he could not risk having his suits stolen or worst not being able to access them due to two broken locks. He has been battling for nearly two months to get his money back, as they keep sending the "repaired" suitcase back which is still not working after the third return. It is a complete joke and we would recommend not to buy their goods as returns are being made extraordinarily hard. So glad that the rest of the family bought RIMOWA suitcases - we had no problems. Just felt so sorry for my husband having to go through this experience.

Tumi Regent is not very helpful at all! I just want to share my frustration and experience dealing with them regarding my tumi luggage that needed a wheel rubber repair. It took a month and waited for nothing! They should’ve have let me know earlier! Worse is they didn’t even compensate the hassle. They want to give a voucher BUT they won’t give it unless I give them my luggage. What kind of customer service is that?!!? Seriously?!! Worse ever!!

Terrible quality for overpriced luggage. The warranty is poor, I returned my timing bag to the store to a repair, it charged a processing fee, and of coarse all 5 items were not covered under warranty- broken zipper, zipper tag/handle broke off, wheels and handle - all uncovered and of cause there is a $25 shipping fee and charges were $150 - do not buy this over priced product.

I have bought Tumi for my husband for several years. The last piece is his carry on suiter. He has had it about a year the wheels are falling off and the bumpers. Tried in September to get get these replaced with no success. Called the company sent wheels and bumpers that do not fit. Called today and lady said this piece is discontinued. My husband is a pilot has been trying to continue using it since supposedly getting repaired since September. Good thing things he flys every other week. We have probably spent over $3000 in Tumi but this will be my last! TUMI warranty sending in would take no telling how long. Do not have photos because he is flying this week with his WOBBLY WHEELS!!