TUMIReviews of tumi.com

Don’t buy TUMI, they do NOT honor the warranty. My new $1400 bag handle broke in Greece first time I used it. I had to special Check it. The store manager said that line has handle problems and promised to repair it. Well they wanted $98 to fix it! They returned it unfixed. I learned my lesson.

We have been faithful Tumi luggage buyers for many years. We recently took in a carryon that needed the handle replaced. In the past this was done for free and mailed back to us. This time we had to pay $25 to have it sent back to us! We paid it to have the luggage returned to us NOT fixed! They said they sent us an email and we did not respond. My husband gets so many emails they could have easily called to. All they had to do is replace the handle. I will never buy another Tumi product. I have 6 kids and 9 grandkids they will never purchase Tumi. Matter of fact they all use AWAY Luggage and love it!! I cannot figure out how to take a picture but I have 4 carryons and 4 large suitcases and my daughter has a carryon at her house because hers is the one that broke when she was traveling home!

I sent my bag for repair because of some broken stitches (after two months of use). Not sure if there is a way to verbally describe the repair they provided, I wish I could add a picture. They used a different thread color, stitches are uneven, it really looks like it has been done by a child. This is so ridiculous for a 500$ backpack. There is no way I am keeping this garbage, I am so ashamed to carry it around.

TUMI is no longer the TUMI it once was. They used to have the best customer service and warranty in the business. Now, no matter what happens, even if your bag is damaged barely one year after purchase, they will do absolute nothing, and get this, offer you less than half of what you originally paid for for that damaged item. The quality of their products has become subpar. Every zipper will break, just a matter of time and use. The ballast nylon that they swear will never tear, easily tears on 3 of our bags now. But they won’t fix it. They use to fix bags years after purchase if something happens. Now they don’t care and expect you to take half the price of what you paid. If you’re in the market for luggage, look elsewhere. Your bag will get destroyed and they will not fix it. I’ve given them ample opportunity to make this right and they are sticking to them saying that I’m pretty much SOL.

What Tumi doesn't tell you: If they have a design flaw in a model, they offload them to resellers. And the product is no longer an 'original' Tumi and is not warrantied. The Tumi website will allow you to register the product but Tumi will not honor any repair warranties; I followed all instructions including sending the bag into Tumi and receiving a Repair Order number. I had this exact experience using an otherwise reputable reseller, eBags. Tumi told me that the product isn't an 'original' Tumi and the eBags manager filled in the rest of the shady story. Buyer beware; find a different product than Tumi.

I bought a backpack 2 years ago and had 4 zippers break and a pocket rip open from the inside. Tumi wants to charge for the repairs! Tumi is not worth the price and the warranty is weak with a lot of unfavorable reviews. I tell people every chance I get, do not buy Tumi products. Their refusal to fix a very expensive bag has cost them several thousand dollars from me discouraging others to buy their product.

Last night i called and facetimed with one of their employees showing him my exact bag. One of the wheels was broken. He said they have plenty of replacement wheel. I drove to the same store today, 50 minutes away. They didn't have any of the wheels in spite of what he said. Very disappointing. I would never buy from Tumi again!!

Ho acquistato una borsa tracolla Persia, purtroppo al primo utilizzo mi sono accorta che la cerniera lampo non scorre bene e si inceppa; ho scritto tramite il loro servizio whatsapp ed ho inviato anche un video. Non mi hanno risposto ed ho inviato una mail, sono stata contattata subito ma la risposta è stata di aprire un ticket al loro servizio riparazioni; considerando che la borsa è nuova ho chiesto la sostituzione, mi hanno scritto che mi avrebbero fatto avere l’etichetta per il reso ma a distanza di svariati giorni ancora niente. Fra pochi giorni devo partire e non posso utilizzare la borsa che avevo acquistato per l’occasione. 9 marzo Aggiornamento: ricevuto etichetta reso - provo ad effettuare il reso per sostituzione