Tulle & ChantillyReviews of tulleandchantilly.com

So I have been looking for a mother of the bride dress for some time now. I heard about Tulle and Chantilly I looked them up. After reviewing all the dresses they had I decided on. Gave them my measurements told them the color received it like 5 weeks later. It was beautiful and form fitting I should of given a little bigger measurements but it made me want to lose the couple inches that I needed to lose. But the dress looks great and makes me look slimmer than I am. Completely happy with my dress.. I can't wait to wear it to my daughters wedding in September..

I found Tulle and Chantilly via Google images, whilst searching for something unique. I am to be the maid of honor to my best friend and although we didn’t know what style we were after, we were pretty set on the color and loved the idea of mismatched bridesmaid dresses. After contacting Tulle and Chantilly we received lots of help and tips from Sophie, who was extremely helpful and patient after thousands of emails. Finally we got the perfect range of 4 bridesmaid dresses, which all worked fantastically together. A big thumbs up to the service and quality. :D

Please, whoever you are, do not use this company. Save yourself the trouble and go to an actual store where they can try the dresses on. This place is a joke, they take your "measurements" and send you some horribly sewn, nightmare of a dress that is not to your measurements and is a complete fortune to alter. All 5 of the girls in the bridal party have had problems with their dresses, one had to get a new one made and rushed delivered because they forgot to accommodate her rib cage when constructing the waist of the dress... at full price might I add with ZERO concern or response from the companies customer service rep. Seriously, just go to David's Bridal.

I'm a bride. I have been working hard to make sure that EVERYTHING about my wedding goes smoothly not only for me, but for my bridal party. I looked everywhere for the dresses for my bridesmaids so I decided to try out tulle and chantilly. They seemed legit and responded very quickly to everything I emailed. UNTIL, I had my girls order their dresses from them. They are supposed to be FIT to the person. Customized for their body types, right? No. I had 8 girls order dresses and EVERY SINGLE ONE of them did not fit at all!! Some were fairly close to fitting but still needed altering. The dresses look poorly made because the chiffon overlay is WAY too long and doesn't match the inlay of the skirt part. The top is all bunchy and huge on them and the busts are ridiculously too big. I don't understand how you can screw up a dress SO badly when people sent you in specific measurements. It doesn't make sense. Oh, and let's not get started about the emailing system. The response is always "Can you send us pictures of the dress so we can see what went wrong?" Well, here's the thing...you sent the girls their dresses ONE month before my wedding. You took entirely too long in sending them to us and held some of them hostage until everyone ordered theirs which doesn't make sense since you screwed them up anyways. So now, ALL of my girls have to get their dresses altered as quickly as possible so that the dresses look like how they're supposed to look! It's been the most stressful process ever. The one good thing is that they are compensating them for the alterations (hopefully). I don't even know if I trust that. I sure hope so. Anyways. It was a bad experience. Don't use them.

I ordered the "Teal Green Sweetheart Ruched Bodice..." dress from Tulle and Chantilly a few weeks ago and received it a little earlier than anticipated, which is a good thing because it did not fit well at all. Firstly the bust size was two inches larger than I had requested (a 33 inches but it measured a 35 inches). The length was also far too long than I had indicated. The dress was still too long even after I wore my 4.5 inch heels when I indicated that I would be wearing medium hight heels of about 3 inches or kitten heels. I would not have been annoyed at all had I been able to return the dress easily but after four email correspondences the lady seems extremely adamant that I should take the dress to a tailor and that she would give me a 15% refund, which would very unlikely cover the costs of the alterations considering there are two parts to alter and that one of them is on the bust where all the chiffon detailing is. I had followed the return instructions on the website, taking pictures of all the problematic points with my measuring tape for clear indication. The lady corresponding seems very reluctant to provide me an address to send the dress back so I will be using the address on the receipt. I also said I would be very willing to pay for shipping back to Nanjing. All the while she keeps insisting that each dress is made "perfectly" and would never have shipped if the measurements were not correct, despite my photo evidence, and ironically says I need to get it tailored. I see that the brand has had good reviews prior but for some reason my experience has not been positive. Unfortunately I will not be making purchases from Tulle and Chantilly again and would warn others against it.

Long Story Short!!! Had some issues with dress however Tulle and Chantilly made it right and refunded my money!! I'm a Happy Customer NOW!! 4 Stars for Honesty and Good Morals! Would've been 5 stars if Sophie would've handled business immediately, HOWEVER I'm VERY PLEASED NOW!!! Thanks Tulle and Chantilly for being upright and honest!! The world needs more of that!!

I could not recommend this company more! I found this website on Google, and fell in love with a dress for my bridesmaids. Not only were they patient enough with me to choose the colour, but they stayed in constant contact with me to ensure my happiness, and dealt with my dramas of having one bridesmaid not tell me she was pregnant! Tulle and Chantilly have gone out of their way to make sure I'm happy with their products, and they have really helped with my pregnant bridesmaid. I'm so impressed!

I originally ordered a dress that I saw on their website and then at the last minute I asked them to make some changes. They were willing to make the changes (completely different bodice) and I still got my dress in the original time frame that I was given! It turned out perfectly and fits perfectly. They were amazing to work with and left little to no stress on me.